AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Great expedient service was provided. Customer service and communication by the service manager Derrick was excellent Customer service and communication by the service manager Derrick was excellent More

First time taking my new truck to the Katy AutoNation Ram Dealership. My Service Manager was Derrick, and he was AWESOME! Great communication throughout the process and has continued to follow up to ensure t Dealership. My Service Manager was Derrick, and he was AWESOME! Great communication throughout the process and has continued to follow up to ensure there aren't any issues. More

Good service, communication. Renovations were in progress so there was no heat in the waiting area. Renovations were in progress so there was no heat in the waiting area. More

Service crew need to make sure a proper documentation is checked. I have my extended warranty and i was told i had to pay 600 usd. After me checking on my side i had to send the paperwork in an email to the checked. I have my extended warranty and i was told i had to pay 600 usd. After me checking on my side i had to send the paperwork in an email to the service attendant crew. More

Awesome customer service! !! Had a recall on my truck and immediately they got on it and fix the problem the same day. !! Had a recall on my truck and immediately they got on it and fix the problem the same day. More

My service appointment went well yesterday. In the past, the service was very slow. The links sent by the scheduler for confirmation do not work on my Android phone, but did work on my PC brows In the past, the service was very slow. The links sent by the scheduler for confirmation do not work on my Android phone, but did work on my PC browser. Please check that. More

Very unhappy with service. My vehicle has been to the shop twice for the same problem. The first time I was without a car for 4 days before I had to place myself in a rental. I My vehicle has been to the shop twice for the same problem. The first time I was without a car for 4 days before I had to place myself in a rental. I received my car back a week later and within 2 weeks it’s back in the shop. My vehicle was placed on the diagnostic machine and the advisor told me that he was taking it back to the mechanic who repaired it. He came back saying it possibly may be my fuel injectors or my spark plugs. How is this so when I paid 400 dollars for spark plugs and you took my engine apart the first time and never mentioned my fuel injectors. Then I was told that the loaner vehicle that they had was suppose to be returned on Monday ( I returned my vehicle on Tuesday) and that they will keep an eye out for the vehicle. I understand that it may take time to look at a vehicle but being that I’m returning in 2 weeks they should of made any accommodations to make up for this incident. I guess they don’t don’t trying to make their customers happy. If you don’t have a warranty think twice before taking your vehicle here for repairs. More

The appointment process was brutal, just needed an oil change and tire rotation. I was upset about the process since I had paid for the maintenance package. The tech Justin made the experience much bett change and tire rotation. I was upset about the process since I had paid for the maintenance package. The tech Justin made the experience much better and I left there happy instead of frustrated and pissed off. Justin deserves the credit for the 4 stars, not the appointment area. More

Jennifer the service coordinator was very nice and friendly. She got assistance for my needs and coordinated the fixes soon after arriving without an appointment. Only issue is waiting area didn’t hav friendly. She got assistance for my needs and coordinated the fixes soon after arriving without an appointment. Only issue is waiting area didn’t have phone charging capabilities nor free snacks. At the price you pay for repairs and service they ought to be able to provide that free. And cost of vending products was ridiculous. More

The service this time was good. They have the shuttle service. Diego was our agent and he was nice. They was our car. They have the shuttle service. Diego was our agent and he was nice. They was our car. More