Back

AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Katy, TX

4.3
754 Reviews

754 Reviews of AutoNation Chrysler Dodge Jeep Ram Katy - Service Center

Sort by
June 09, 2023

Great Job with our Company vehicle. Luis was super helpful and delivered our repaired vehicle before the promised date and time. More

by Katy Funeral Home
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Jun 14, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 09, 2023

Great Service person. Did A great job Helping With my Problem With My Truck Service More

by Baba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Chatman
Jun 14, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 08, 2023

Had a regular maintenance service done here for my dodge Challenger. Scheduling the was quick and they offered a complimentary car wash which was really cool More

by ahsan_
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Anthony
Jun 12, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 08, 2023

Thank you! I was in quickly and all my concerns were addressed with a smile More

by Why
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Jun 13, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 07, 2023

First, my service advisor, Korey Austria, immediately came out to greet me and start my service. He gave me a time tgat my truck would be ready, and he met that time. He was very polite and helpful. More

by Rodandzem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Korey Austrie
Jun 11, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 06, 2023

I was not very happy with the service. I was told the diagnosis would take about 2 to 3 days, but it ended up been more than that, on fouth day my car was not even touched. I decided to ca More

by eli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Vogel
Jun 09, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi Eli, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (281) 715-6920 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

June 02, 2023

Service took longer than I was told. Asked permission to wash my car but not to do the recall which took much longer than the oil change and trie rotation that was scheduled. Was late t More

by angsmith71
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 05, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 715-6920 to discuss what we can do to help.

June 01, 2023

Justin went above and beyond getting work done on my jeep that was towed into dealership. He was very courteous and kept me informed. Great work Justin!! Will recommend Autonation Jeep and Justin to others. More

by Andrea76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Chatman
Jun 04, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for your kind review; we are happy to pass along your comments to Justin here at AutoNation Chrysler Dodge Jeep RAM Katy! If you have any further questions, please don't hesitate to reach out! Take care!

May 26, 2023

It takes a time to finish the service much longer than expected, and wanted to have progress in timely manner even by text or mail from them. More

by motoki929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
May 31, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for taking the time to leave us feedback. We hope you have a great day!

May 25, 2023

Diego Morales did a fantastic job throughout the entire process assisting me. The part was on back order for months but he kept me informed of the progress. Eventually he was able to get the part from an More

by Trev. B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Morales
May 29, 2023 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. We are always more than happy to assist you if anything else comes up. Take care!

...
13
...