AutoNation Chrysler Dodge Jeep Ram Katy

Derrick offered an excellent customer services. My car was received a little be before 8am for a routine service schedule, and my car was returned timely. Derrick did a follow up with me as promis My car was received a little be before 8am for a routine service schedule, and my car was returned timely. Derrick did a follow up with me as promise via email with the explanations of the service done. Thank you for the excellent customer service, Derrick! More

It was my first time at this dealer as I’m a new owner of a Chrysler Pacifica. The good: Was able to book the appointment on the previous day; I could work at the customer waiting area with my laptop. The im a Chrysler Pacifica. The good: Was able to book the appointment on the previous day; I could work at the customer waiting area with my laptop. The improvements: PARTS! there was no air filter for this car in stock; the car is due for a recall, but no parts available. Overall I can say that it was an OK experience. No Cherry on the top, but honest service. More

The service department was quick to get me checked in for my battery replacement (even though 8 didn't have an appointment!) They took excellent care of me and my car! Thanks, Corey for the great experience! my battery replacement (even though 8 didn't have an appointment!) They took excellent care of me and my car! Thanks, Corey for the great experience! More

After texting the dealership through a sales website, Caleb responded to me. He was amazing! He answered every question I had honestly and quickly without any run around. He worked within my schedule for Caleb responded to me. He was amazing! He answered every question I had honestly and quickly without any run around. He worked within my schedule for a test drive and was extremely tolerant of my crazy kids through the whole experience. It's hard car shopping as a single parent and he made it enjoyable. I bought my Jeep the same day! Everyone was great and so helpful thanks y'all. More

Excelente atencion por parte del personal de Servicio. Las llamadas y la preocupacion por la solucion a mi problema fue excellent. Las llamadas y la preocupacion por la solucion a mi problema fue excellent. More

Korey was very professional and explained any questions I had. He also advised me of preventative maintenance that needed to be completed soon. I did tell them about a tire that was going flat. They said the had. He also advised me of preventative maintenance that needed to be completed soon. I did tell them about a tire that was going flat. They said they could not find anything wrong with it however when I took the tire off and inspected I noticed a nail on the inside wall. Autonation said they ran “tests” and couldn’t locate it but rotated the tires and somehow didn’t see this. More

I have had good service writers in the past. I have a new one Cynthia she's very good, the down side if your not a customer of the other service writers they dont really want to help you, they w I have a new one Cynthia she's very good, the down side if your not a customer of the other service writers they dont really want to help you, they will but you can tell your bothering them.. More

Easy to schedule service and they were able to get my Jeep in and diagnose same day Jeep in and diagnose same day More

James Taylor was great - made sure to explain everything to me that was needed or would be checked. Couldnt ask for more from him. I was happy with the wait time - my truck was in and out quickly. The only to me that was needed or would be checked. Couldnt ask for more from him. I was happy with the wait time - my truck was in and out quickly. The only complaint - and this is because I am just super picky - is there was a bit of oil mess around the filter housing that was not cleaned up. Other than that, everything was great and I will schedule my next bit of work with James when it is time. More

Arrived in a last minute while my trip to Tyler and the team support me in a couple of minutes making my trip successfully. Thank you for all your support. team support me in a couple of minutes making my trip successfully. Thank you for all your support. More