AutoNation Chrysler Dodge Jeep Ram Katy

I took my 2014 Jeep Grand Cherokee in for repairs on Feb 15, 2022 and did not get it back until Mar 10th. The Service Writer told me they were almost a week behind in their diagnostic dept. Part of the re 15, 2022 and did not get it back until Mar 10th. The Service Writer told me they were almost a week behind in their diagnostic dept. Part of the repairs were covered by my Chrysler warranty, but many expensive services were not, so I had to pay almost $1,250. I was notified that the vehicle was ready on Tues, Mar 8, but I could not get there until Thurs. When I arrived and attempted to check out, there was some problem with the paperwork which caused another delay of some 30 - 45 minutes. All of this is totally unacceptable. It should not take over 3 weeks to have my Jeep repaired. More

Im confident with the employees. My appointment was at 9 I was late and they gave me the service I needed. My appointment was at 9 I was late and they gave me the service I needed. More

Good deal given to me. Sales representative provided good information on vehicle features. Service representatives paid good attention to service needs. Sales representative provided good information on vehicle features. Service representatives paid good attention to service needs. More

My wife made the visit - she was thoroughly impressed with the service and the personal care she was given - with the service and the personal care she was given - More

I was disappointed on the service from AutoNation auto department. I waited for 15 to 20 minutes without any actions from the folks. It was like i was not there. Never seem anything like that. The folks a department. I waited for 15 to 20 minutes without any actions from the folks. It was like i was not there. Never seem anything like that. The folks at Hoffman Dodge provided me much better service. I finally received service after I became upset and started to leave. So that’s what it takes to receive at AutoNation. I think AutoNation needs to train their auto department that when a person step in for service the maxed time for a customer waiting is 2 minutes. Don’t act like i’m not there. More

TJ provided great service, everything was done when he said it would be, and at the cost that was quoted to me. said it would be, and at the cost that was quoted to me. More

William helped me getting my car serviced and also my wife's Durango after mine was returned. All the recalls were addressed and they return my Wife's car clean. She was happy! Great communication and cu wife's Durango after mine was returned. All the recalls were addressed and they return my Wife's car clean. She was happy! Great communication and customer service. I would recommend the Service Department overall. More

Korey was perfect Service Advisor. He was informed on my account where I had oil changes left. He is personable and knows his business. The only small complaint is the service took He was informed on my account where I had oil changes left. He is personable and knows his business. The only small complaint is the service took a little longer than planned More

TJ was my service advisor was very helpful. Gave me a cost upfront before any work was performed, cost was a little cheaper than expected. Gave me a cost upfront before any work was performed, cost was a little cheaper than expected. More

Service part I would definitely recommend. I wouldn’t be able to say about the sales part as I bought my vehicle at Katy USA and I would not recommend buying a vehicle there. I wouldn’t be able to say about the sales part as I bought my vehicle at Katy USA and I would not recommend buying a vehicle there. More