AutoNation Chrysler Dodge Jeep Ram Katy

My service rep stayed in constant contact with me sent me pictures of my vehicle when they were working on it and they offered to wash and vacuum my car. Outstanding service. pictures of my vehicle when they were working on it and they offered to wash and vacuum my car. Outstanding service. More

They understood my needs and paid a fair price for my truck, same way they sold me another one in great condition at a reasonable price. Thanks to Victor Gomez from Katy's location and to the whole team, truck, same way they sold me another one in great condition at a reasonable price. Thanks to Victor Gomez from Katy's location and to the whole team, we will be back for sure. Thanks ! More

Excellent customer service. Thank you Anthony for taking care of me and my car needs Thank you Anthony for taking care of me and my car needs More

Service team listened to my concerns an addressed them, thank you for listening and supporting my concerns. thank you for listening and supporting my concerns. More

Sally and Anthony made sure all my questions were answered. Thank you for class A service answered. Thank you for class A service More

Sales Advisor, Eric did a wonderful job of showing off the vehicle, demonstrating its capabilities, test drive, etc. The negotiation reminded me of the very old style back and forth forever until a fin the vehicle, demonstrating its capabilities, test drive, etc. The negotiation reminded me of the very old style back and forth forever until a final agreement was reached. This occurred only after, I insisted that I would leave as it was clear they could not meet my defined limits, and only then did we get an agreement. Customer knowledge about pricing and alternative offers should lead to a quicker resolution. Execution of the paperwork was also pretty long going through the obligatory process of extended warranties. One no thank you should suffice. More

I came in for my free oil change on my 2020 gmc sierra. Waited for 2 hours for the service department to tell me that my oil pan bolt got stripped and it was going to cost 125.00 dollars to fix it. Told se Waited for 2 hours for the service department to tell me that my oil pan bolt got stripped and it was going to cost 125.00 dollars to fix it. Told service guy to just give me my vehicle back. Went to gmc and they had my vehicle done with the oil change in less than a hour. And the new oil pan plug was only 6.57 dollars and cents. Plus we have a 2023 grand Cherokee L summit reserve that I came in on Tuesday after making an appointment for a recall. For your service department to tell me that their system is not running right now so another wasted trip to your dealership And my so called free oil change on my truck is not ended up costing me 104.00 dollars. More

Great job Minimum waiting time Definitely recommend it Thank you for the fast service Luis it Thank you for the fast service Luis More

I had a fantastic experience at Autonation Katy. I was truly impressed by the speedy repair of my Ram 1500, and my service advisor, Luis Estrada, was exceptionally professional. I was truly impressed by the speedy repair of my Ram 1500, and my service advisor, Luis Estrada, was exceptionally professional. More

My story: I made an appointment at the AutoNation Chrysler Dodge Jeep Ram Katy for 7am on 9/5/23 to have an issue (exhaust manifold leak) diagnosed. My service advisor was Kevin Badke. I dropped my t Chrysler Dodge Jeep Ram Katy for 7am on 9/5/23 to have an issue (exhaust manifold leak) diagnosed. My service advisor was Kevin Badke. I dropped my truck off just before 7am. My past experience led me to believe that I would receive a phone call and text message from the advisor to keep me advised of the progress. This did not happen this time. I called on 9/5/23 before they closed and left a message for Kevin, but Kevin never called or texted. I called on 9/6/23 and left another message for Kevin, this time he returned my call and told me he would get a status update and defiantly call me back on 9/7/23. That never happened either. I called back on 9/8/23 and left another message for Kevin. He called me back some time later and said he would get with the tech that was assigned to my vehicle. He also sent me a text message this time stating the same thing. Kevin advised that the tech that was working on my truck called in on Friday and was not there, so, he would have to get with the tech on Monday (9/11/23) to see if or what he found out. By this time, it is around 2:30pm on Friday, 9/8/23 my patience was growing thin and I responded back to Kevin advising him that I was giving 2 hours’ notice and that I would be coming up there to get my truck. Kevin had my truck washed and vacuumed and ready for me when I arrived at 5pm, and they released it to me with no charges. My issue: I have an AutoNation Platinum Protection Plan that includes a rental car. The rental doesn't pick up until my vehicle is diagnosed and verified through the extended warranty and I had already been without my vehicle for 4 full days and without a rental. I needed my vehicle and I did not know how much longer I would be without it, so I picked it up and decided to go to another facility that has better customer service and satisfaction. I am disappointed in the service advisor Kevin. Not one time did Kevin initiate a phone call for any status update, his call came as a result of me leaving a message for him to call me. Then to fast forward to today, 9/11/23. Out of the clear blue, Kevin called me. I though he was calling to apologize, but was even more disappointed to learn that he got my message to call him and he was retuning my call??? I advised him that I left that message last week and I already picked up my truck. He advised that he doesn't get messages on his work phone. I as we hung up, I thought, then how did he get this message??? Kevin, I think you need a little more training in the customer service area and understand what is important to the customer...COMMUNICATION. AutoNation Chrysler Dodge Jeep Ram Katy (Jimmy-Manager) reached out to me on Friday 9/15/2023 and apologized for the experience I had with the dealership. As we talked, I realized that Jimmy was genuinely concerned and he advised if given another opportunity, my experience would be a lot better the next time. I told him that I had not taken my vehicle to any other mechanic and would be willing to try it again. Jimmy asked me if I could bring my truck in on Tuesday, 9/19/2023 and I agreed. Jimmy advised that he would get me a loaner vehicle as to not be inconvenienced any more. When I arrived on Tuesday, Service Manager, Sally and Service Adviser, Raymond, took my truck and gave me a loaner vehicle. This time communication was great and was as I had expected it to be the last time. I received communication from Raymond on a regular basis. They had the issue diagnosed in 3 days (cracked exhaust manifold x 2) and the warranty was covering the issue and they ordered the parts. On Wednesday, 9/27/2023, Raymond advised that the United Auto Workers’ strike was impacting the shipping of the parts from the warehouse and they did not have an ETA on the arrival of the parts. He advised I could pick up my truck and they would call when the parts came in, so, I gassed up the loaner vehicle, returned it and took possession of my truck. More