AutoNation Chrysler Dodge Jeep Ram Katy

It always takes a while to get checked in, but the car service was good. service was good. More

They were behind a few days, so it took a while to get the diagnosis. Once that was complete, parts were ordered immediately and work was completed promptly. Shout out to Korey, he is an awesome service a the diagnosis. Once that was complete, parts were ordered immediately and work was completed promptly. Shout out to Korey, he is an awesome service advisor and always like doing business with him. More

They took my Jeep right away, even though I was early. They told me that the service would take an hour, and it was done in 45 minutes. Fast and easy. They told me that the service would take an hour, and it was done in 45 minutes. Fast and easy. More

Had an appointment for an oil change for my 2014 Dodge Ram that took over 2 hours…. This location has the worst customer service all the time. The only time I had good service was when it was still Allen Ram that took over 2 hours…. This location has the worst customer service all the time. The only time I had good service was when it was still Allen Samuels but after it changed to AutoNation that changed. There is also a high employee turn over; so every time I come for an oil change or other service I can never ask for the person if I thought they were any good. Most often they lack basic customer service skills /communication with customers. More

Took 6 days for a diagnostic. Quick turnaround on the actual repair. 2 days. Jeep came back dirty on pick up. Korey was informative and professional. Quick turnaround on the actual repair. 2 days. Jeep came back dirty on pick up. Korey was informative and professional. More

Great dealership Great customer service My advisor Alex he is so professional Thank you AutoNation thank you Alex he is so professional Thank you AutoNation thank you Alex More

The service writer Michael was very helpful and kept me informed of the progress.of my vehicle informed of the progress.of my vehicle More

Very pleased with service I received from AutoNation. Korey Austrie did a great job in getting my vehicle serviced and back to me in time promised. Korey Austrie did a great job in getting my vehicle serviced and back to me in time promised. More

The dealer accomplished what they promised in an efficient amount of time. My service rep, Derrick, was on top of things and kept me in the loop. efficient amount of time. My service rep, Derrick, was on top of things and kept me in the loop. More

My appointment was maid with ease. I received several reminders in my email. Derrick was kind, attentive, and let me know that he would call me when the car was ready. AT first I wa I received several reminders in my email. Derrick was kind, attentive, and let me know that he would call me when the car was ready. AT first I was told it could take 1 or 2 days. When I arrived, Derrick told me that the car would be ready at the end of the day. I was happy. I forgot my work badge in the car, and discovered it when I got to work. I called Derrick and asked him to check my car. He did, and called me to let me know that he had my badge. My daughter was sick that evening, and I called Derrick and asked him if I could pick up the car Friday morning. He said no problem. Early Friday morning, Derrick was at the desk when I arrived, and my car was washed and parked out front. Thank. I will come to this dealership again. More