AutoNation Chrysler Dodge Jeep Ram Katy

I brought my jeep gladiator in for its first warranty oil change and check up. Was told it would take at least two hours to complete. I had to wait for it. Work was done in less time than they told me. Very change and check up. Was told it would take at least two hours to complete. I had to wait for it. Work was done in less time than they told me. Very good experience. More

I have had my Ram 4500 maintenance here since 2017 and have had no issues since then. I have had a couple service reps though those years and by far Derick has been the by far the best. Honest about when have had no issues since then. I have had a couple service reps though those years and by far Derick has been the by far the best. Honest about when I should bring it in. So they don't keep it for days and what I need done to keep my truck running the best possible. Doesn't pressure me to get thing done but does bring it to my attention when it hasn't been done in awhile but not in a pushy way. More

I work with Derrick every time I take my vehicle in because he makes sure I am taken care of. The only part that is frustrating is the wait for diagnostic issues, 3-5 days of dropping your car off wi because he makes sure I am taken care of. The only part that is frustrating is the wait for diagnostic issues, 3-5 days of dropping your car off without a replacement to drive just makes it so they don't have to fix real issues under warranty. More

Cory the service writer was very professional and polite, overall service was great and fast overall service was great and fast More

The service is really slow! With app or walk in . Did not rest my oil on the dashboard. Car was ready and no one call me. With app or walk in . Did not rest my oil on the dashboard. Car was ready and no one call me. More

Service advisor was honest and didn’t try to over sale vehicle repair cost. Vehicle was ready for pick up and washed as promised. Thank you Mr V. vehicle repair cost. Vehicle was ready for pick up and washed as promised. Thank you Mr V. More

POOR SERVICE I HAD TO WAIT 5 HOURS FOR MY OIL CHANGE AND TIRE ROTATION TIRE ROTATION More

Services Department - AWFUL services that I had ever had. My car was on their hands for 3 months because my car's file was unattended. Nobody was handled my case, the vehicle was moved to Chevrolet and nobod My car was on their hands for 3 months because my car's file was unattended. Nobody was handled my case, the vehicle was moved to Chevrolet and nobody took care of it. At Chevrolet my car was declared abandoned. After a lot of claim calls and dealer visits I got my car was repaired. More

Purchased a new Jeep and Carlos the salesperson was awesome in communicating and basically had the deal done by email and a little phone call. I drove from the San Antonio to pick up the jeep with NO b awesome in communicating and basically had the deal done by email and a little phone call. I drove from the San Antonio to pick up the jeep with NO bait & switch. Everything went down as discussed. I will buy frow AutoNation and Carlos on my next car purchase. More

Nice dealership, Everyone was friendly. My salesman Darian Phillips was great, not pushy, got exactly what I wanted and didn’t try to sell me something sell I didn’t need or upgrade to some My salesman Darian Phillips was great, not pushy, got exactly what I wanted and didn’t try to sell me something sell I didn’t need or upgrade to something more. He really went out of his way, great young man. Tory in the finance department was wonderful to work with as well. The only thing is after spending $70k on a truck the Sales Manager would not fill the tank up. It had 1/2 a tank, and they claimed on new cars they fill them up and on used cars they only do half. I have bought a lot of new and used vehicles in my time and never have I been told this. Other than that my experience was a great one. More