AutoNation Chrysler Dodge Jeep Ram Katy

My service advisor was Great! He kept me informed and called me to let me know that my truck was done. He kept me informed and called me to let me know that my truck was done. More

Communication was horrible, i called at least 20 times before i finally got a hold of my service tech. before i finally got a hold of my service tech. More

As busy as they were and dealing with today market with man power shortages and part backorders. They still were friendly and did a great job. Even the people that answered the phones cared and tried to be man power shortages and part backorders. They still were friendly and did a great job. Even the people that answered the phones cared and tried to be helpful More

They provided me the service I needed even when not having an appointment. Waiting room is clean and coffee maker is great, I loved the vanilla late. having an appointment. Waiting room is clean and coffee maker is great, I loved the vanilla late. More

Personalized attention, very attentive and great communication. Kathy was amazing updating me on my build. The purchase process was streamlined and almost completed prior the day I went to pick up communication. Kathy was amazing updating me on my build. The purchase process was streamlined and almost completed prior the day I went to pick up the truck. Very satisfied with the end result. More

I will never use this service department again. They had my son's car for over a month and the only way we finally got their attention was to go down to the dealership in person and demand to spea They had my son's car for over a month and the only way we finally got their attention was to go down to the dealership in person and demand to speak to the Service Department Manager. They wouldn't answer the phone, return phone calls, return text messages until days later. This company is clearly not concerned about customer service. I have two Dodge vehicles and will never bring any of my vehicles ever again to AutoNation Dodge Katy. In addition, we are in the market for a new vehicle for myself and had planned to look at a Jeep Grand Cherokee. I will also not buy from their dealership. Their horrible customer service and lack of communication just cost them a customer for years to come. I will also make sure to let all of my co-workers and friends know about my experience. If it was possible to give ZERO stars on this review I would have. More

Service advisor was great the only problem was the lack of rental cars and the length my car was at the shop of rental cars and the length my car was at the shop More