AutoNation Chrysler Dodge Jeep Ram Katy

Lack of knowledge in service department. Very rude and not trustworthy. Did an install wrong took a woman of no knowledge to tell them it was installed wrong. (Lift) Took them over 10 months Very rude and not trustworthy. Did an install wrong took a woman of no knowledge to tell them it was installed wrong. (Lift) Took them over 10 months to figure it out. Repeatedly taking vehicle in. A huge inconvenience for their stupidity. Then... my 2 year warranty on lift was up to find out they didnt complete the install accurately yet again. I believe my 2 year warranty should start once the install was complete and accurate. The moral there is pathetic and customer service failed me. Numerous managers coming and going. Beware of this facility. They will only upset you and disappoint you. 😞 i will never recommend this place to anyone. Good luck... More

Friendly staff that greeted me and updated me promptly on the status of my appointment and service the status of my appointment and service More

Love the dealership. Only problem I had was the lack of communication. Dropped off for an oil change and 4 hours later I went to check the status and apparently my car w Only problem I had was the lack of communication. Dropped off for an oil change and 4 hours later I went to check the status and apparently my car was done bur no one notified me through call or text. I had no ride so I waited the whole time and decided to leave for a little but was never notified when tmy vehicle was ready. Love the dealership over all just need to work on communicating with the client better. More

Came in for Oil change and Tire rotation. Service Tech was pleasant and acted quickly with my service. My service was finished sooner than the estimated time. Only gripe I have Is day after Service Tech was pleasant and acted quickly with my service. My service was finished sooner than the estimated time. Only gripe I have Is day after service I got tire low inflation dash alert. I would think with tire rotation they would check the tires air lpressure. More

Diego was great, he went over the detailed plan to replace the radio, and he follow up with me when the vehicle was ready for pick up. replace the radio, and he follow up with me when the vehicle was ready for pick up. More

Great service and price . Salesman did a great job throughout the entire sales process , tks Salesman did a great job throughout the entire sales process , tks More

Edgar and Tory were awesome. Auto Nation was very easy to work with. We loved the experience. Auto Nation was very easy to work with. We loved the experience. More

Ask for Vinh, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service an He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he knows his stuff. More

I had buy 3 cars at this dealership and for the most part I have been satisfied Will the service. I have been satisfied Will the service. More

Drove in for the express lube service and was greeted by my advisor right away. I think the whole service was about 35 mins and I was ready to go. my advisor right away. I think the whole service was about 35 mins and I was ready to go. More