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AutoNation Chrysler Dodge Jeep Ram Katy
Katy, TX
1,196 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,196 reviews
November 16, 2022
This rating is based on yesterday's service. Korey Austrie was the service advisor. He was a pleasure to work with. Korey Austrie was the service advisor. He was a pleasure to work with. More
by Walter
Employees Worked With
Korey Austrie - professional, courteous, helpful, accurate on time of service
November 16, 2022
The service advisor Korey was very helpful and appreciated his kindness. He seems very honest. I had a coupon, and he went over it with me to explain it to me. appreciated his kindness. He seems very honest. I had a coupon, and he went over it with me to explain it to me. More
by maggie_daniel35
Employees Worked With
Korey
November 14, 2022
I scheduled an appointment two weeks out to have an issue diagnosed. I arranged to work from home on the day of my appointment and took it in at the correct time. They took my car back and then came out 5 diagnosed. I arranged to work from home on the day of my appointment and took it in at the correct time. They took my car back and then came out 5 minutes later to tell me they had gotten slammed and wouldn’t be able to get to it that day. No apologies, no offer to reschedule, just pulled my car around and I left. Will not go back for anything. More
by mkhubbard
Employees Worked With
None
November 14, 2022
I bought 6 spark plugs. One was cracked out of the box, so i went to return it at the Katy dodge location. I was told that it may not be warrantied. The girl went to check a One was cracked out of the box, so i went to return it at the Katy dodge location. I was told that it may not be warrantied. The girl went to check and came back stating they would cover the plug under warranty, but they had to keep the box and I had to provide my VIN number and mileage. I told her that was xx for just a return of a spark plug. Then the other parts guy started mocking me, but said he was just messing with her. unprofessional in the way he conducts business in the parts department. More
by Mike.prior
Employees Worked With
dont know his name
November 13, 2022
Very pleasant experience, Edgar helped me out. I went with my brother to look at a wrangler with no intentions of getting myself anything and they made a deal on a gladiator so sweet that I couldn I went with my brother to look at a wrangler with no intentions of getting myself anything and they made a deal on a gladiator so sweet that I couldn't refuse. Very happy I stopped in! More
by Travis.s.ali
Employees Worked With
Edgar
November 13, 2022
The service department is inept and has now screwed up my Jeep Grand Cherokee. I paid them to replace the transmission and they have now done so twice and it is still not fixed. Jeep Grand Cherokee. I paid them to replace the transmission and they have now done so twice and it is still not fixed. More
by D_tuck
Employees Worked With
The service manager who does not take care of his customers
