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AutoNation Chrysler Dodge Jeep Ram Katy

Katy, TX

Overview
Reviews
Vehicles
4.3
1,196 Reviews
Call Dealership (281) 715-6920

21777 Katy Freeway

Katy, TX

77450

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Showing 1,196 reviews

December 21, 2022

The service department is horrible, they are impossible to reach by phone. A 3 day repair is taking 10 days thus far. I understand supply chain issues but it like they don't care how their actions effect s More

by moby52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego
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Dec 23, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6920 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

December 20, 2022

Second time to use dealership for routine service on my vehicle. Both times vehicle was delivered on time as indicated by service rep. The most recent time the vehicle was delivered washed after the serv More

by Crig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego
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Dec 22, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hello Crig, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

December 16, 2022

Took in for service light. Told it would be 4 to 5 days to look at. Kept in touch with me over texts. Light is off , jeep running fine. Did a good job, welcome to the new norm More

by Kevinv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Report | Print
Dec 19, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 15, 2022

Korey is the best service writer I’ve dealt with. I really appreciate the way he takes care of me and my truck! More

by Charles
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Korey
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Dec 19, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi Charles, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Katy. If you ever need help, just give us a call. Happy motoring!

December 14, 2022

They have Absolutely great service they definitely took care of me. I can honestly say that More

by iAm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose, Derrick
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Dec 16, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

December 13, 2022

Service Rep was very helpful and knowledgeable kept me updated on progress of truck and always responded to my concerns More

by Ashhole4242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Dec 16, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

December 13, 2022

Fueron muy amables para ayudarme con todas las preguntas que tenía un excelente servicio gracias More

by ramonroman713
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
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Dec 16, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hola, es genial leer comentarios tan maravillosos sobre su reciente experiencia con nosotros. Si alguna vez necesita ayuda, simplemente llámenos. ¡Feliz automovilismo!

December 13, 2022

New management big difference and happy to feel that they care about customers Good job More

by Patricia Villa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego
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Dec 16, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

We appreciate you taking the time to leave us a response, Patricia! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 12, 2022

Choose this dealership because it is the closest one to me, once I got there they was very nice and courteous. More

by Alibernal82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
Report | Print
Dec 15, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 09, 2022

Complete waste of time, they had my truck for 2 days and never looked at it . Had to make another appointment and hope for the best , this will be my last attempt. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager wrote me up
Report | Print
Dec 12, 2022 -

AutoNation Chrysler Dodge Jeep Ram Katy responded

Hello Paul, we regret your experience with us here, but are glad you brought this to our attention. Thank you for leaving feedback. Please reach out to us at (281) 715-6920 so we may identify ways to improve your experience.

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