AutoNation Chrysler Dodge Jeep Ram Katy

This service department runs very smoothly. The service writer was very knowledgeable and informative. He gave me a full overview of what to expect and even told me he’d have it out sooner than The service writer was very knowledgeable and informative. He gave me a full overview of what to expect and even told me he’d have it out sooner than I was originally told. He was friendly and personable. The work was done thoroughly. My only complaint is that several of the recall parts were on back order so I have to go back another time. Facility is very clean and engaging. I have had horrible experiences at dealership service departments in the past. But this one surpassed every expectation. I hope this trend continues long into the future. More

Worst Service Department: I bought my Jeep Grand Cherokee Altitude 4x4 back in 2020 and last year in October 2022 I brought it for service because I started feeling noises and vibrations from the front trans Altitude 4x4 back in 2020 and last year in October 2022 I brought it for service because I started feeling noises and vibrations from the front transmision. They found a play in the inner and outer tie rods and because I bought an extended warranty, the dealer supposed to take care of that. But guess what, no parts were available and today February 2023 I'm still waiting for those. The communication/response from the service department has been poor. I sent many emails ang got response just for 2 saying in a roughly manner that the parts are not available yet. I got the Service Manager name but not his number because when I called, someone told me that his number was not available. I just kept the communication with the service rep Alejandro Soto. There is no way of communication by phone. The service rep never pick the phone up. I had to go personally to ask for status. I think this is not acceptable. I like the vehicule a lot, however I've started thinking of getting my car repaired and then, to trade it for any other more reliable brand. Please avoid Jeep/Dodge/Chrysler. No parts are available and the communication with the service departament is very very bad. More

Excellent customer service. We returned to buy a second car. Salesperson provided a good service. We returned to buy a second car. Salesperson provided a good service. More

Fast, easy, no hassle service every time on our Charger. It's always a pleasure working with Derrick. It's always a pleasure working with Derrick. More

Took my JT in for oil change and tire rotation. Service was awesome and done quickly. Service was awesome and done quickly. More

Got me in and out on the same day (my car died on my bday). Justin was great to work with. bday). Justin was great to work with. More

Very happy with the service provided. I have had all my service work done at this location. I have had all my service work done at this location. More

Love it . Justin is a man of his word. A million thumbs up. Always make you feel welcome. Justin is a man of his word. A million thumbs up. Always make you feel welcome. More

It was my first experience and visit to the store, I was left standing in the service line for too long. I waited for the oil change and the recall to be done. The oil change was done and the recall was not left standing in the service line for too long. I waited for the oil change and the recall to be done. The oil change was done and the recall was not. Now I have to come back. More

Friendly, courteous and knowledgeable service. Answered all of our questions and helped us get everything we had been looking for in a truck and dealership! Answered all of our questions and helped us get everything we had been looking for in a truck and dealership! More