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AutoNation Chrysler Dodge Jeep Ram Katy
Katy, TX
1,208 Reviews
AutoNation Chrysler Dodge Jeep Ram Katy is the best place for all things CDJR in the Greater Houston area, and is one of the largest CDJR dealerships in Southeast Texas. Located in Katy at the intersection I-10 and Mason Creek Dr, our dealership serves residents from Houston, Spring, and the entire Harris County area. From the latest new CDJR cars, trucks, and SUVs for sale, to our extensive used inventory, AutoNation Chrysler Dodge Jeep Ram Katy has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,208 reviews
February 28, 2023
Very efficient and friendly staff. The work on my vehicle was performed in a quick and thorough manner. I will be using their services anytime needed in the future. The work on my vehicle was performed in a quick and thorough manner. I will be using their services anytime needed in the future. More
by lgoff71580
Employees Worked With
Jennifer
February 27, 2023
Kathy helped us every step of the way without being too pushy and listening to our needs. Once we decided on a vehicle, they made the process very smooth and easy. I would highly recommend AutoNation and pushy and listening to our needs. Once we decided on a vehicle, they made the process very smooth and easy. I would highly recommend AutoNation and will keep them in mind for our next vehicle!!! More
by allysonjackson73
Employees Worked With
KATHY
February 27, 2023
The communication from this service department is terrible. I was not told there would be a 4-5 day wait to diagnose the problem with my vehicle until after they had the vehicle several days. I had m terrible. I was not told there would be a 4-5 day wait to diagnose the problem with my vehicle until after they had the vehicle several days. I had my Dodge Journey towed to this location because they installed a battery several years ago and I thought that the current problem could be a dead battery. It was towed in on Thursday afternoon, Feb 16. I left it there expecting to have some kind of update on Friday. After leaving messages around 1 pm and getting no return calls, I finally got someone in the service department that told me they were backed up. Then about 4:30 pm I received a call from Ray Coleman stating that my battery couldn't be charged and that it would be Monday before anyone from the diagnostic team could look at it. That left me without transportation from Thursday to Monday. On Monday Feb 20 I received no calls or updates from the service department. By Tuesday, after leaving messages, I called the corporate customer service phone line and registered a complaint. The lady on the phone, Felicia, also attempted to call the service department. After calling several different numbers, she finally spoke to Jennifer (don't know who she is) and was again told that the problem with my vehicle still needed to be seen by the diagnostic team and that it would be Wednesday or Thursday before any repairs could be done. At about 4 on the same day, Alex called to say I needed an alternator and a new battery. The vehicle would then be ready for pickup Late on Thursday Feb 23. Since I am an educator- It was critical that I have transportation to get to school, but because of the lack of communication, I had no idea how long I needed to try to arrange an alternate means to get to the school campus. A quick phonecall each day to keep me informed would have helped me plan. However, If I had been told on Thursday Feb 16th of the lengthy wait to figure out the problem, I would have had my vehicle towed to a different service shop. I hope I never have to take my dodge journey back to this place. Keeping someone's car for a week for a battery and alternator, is ridiculous. I do not recommend service department. More
by penpep12
Employees Worked With
Alajandro (Alex) and Ray Coleman
February 27, 2023
Do to the remodeling that's fine, you have outstanding personnel from service to the mechanics lead the way Diego Morales and victor personnel from service to the mechanics lead the way Diego Morales and victor More
by trhemiman
Employees Worked With
Diego Morales and victor outstanding
February 25, 2023
Annual State Inspection. Jennifer got my Jeep processed in the estimated time. She kept me informed on state of progress, Answered all my questions. She did an outstand Jennifer got my Jeep processed in the estimated time. She kept me informed on state of progress, Answered all my questions. She did an outstanding job. More
by Happy.
Employees Worked With
Jennifer
February 24, 2023
My experience was great took my Jeep in for tire rotation and oil change. Dropped off around 10am and Jeep was ready for pickup by 2pm. By Service Advisor Korey was great as well. and oil change. Dropped off around 10am and Jeep was ready for pickup by 2pm. By Service Advisor Korey was great as well. More
by ameliabk2
Employees Worked With
Korey.M
February 17, 2023
Fantastic service! My previous dealer service was not able to find my wheel bearing noise for months in my Jeep 2021, so I decide to visit AutoNation and Bump! They fou My previous dealer service was not able to find my wheel bearing noise for months in my Jeep 2021, so I decide to visit AutoNation and Bump! They found the problem and also was covered by the warranty. They staff is very polite and professional thank you very much to Luis Estrada and Raymond Coleman! AutoNation is my new home for service! More
by Jonathan Hidalgo
Employees Worked With
Luis Estrada , Raymond Coleman
February 15, 2023
I would recommend this place, but with caution. Took 4 months, 4 visits to repair radio Once Justin was engaged, everything went smooth. Justin was extremely helpful and professional in getting u Took 4 months, 4 visits to repair radio Once Justin was engaged, everything went smooth. Justin was extremely helpful and professional in getting us through this More
by jam
Employees Worked With
Justin
