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AutoNation Chrysler Dodge Jeep Ram Katy
Katy, TX
1,196 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 27, 2023
The communication from this service department is terrible. I was not told there would be a 4-5 day wait to diagnose the problem with my vehicle until after they had the vehicle several days. I had m terrible. I was not told there would be a 4-5 day wait to diagnose the problem with my vehicle until after they had the vehicle several days. I had my Dodge Journey towed to this location because they installed a battery several years ago and I thought that the current problem could be a dead battery. It was towed in on Thursday afternoon, Feb 16. I left it there expecting to have some kind of update on Friday. After leaving messages around 1 pm and getting no return calls, I finally got someone in the service department that told me they were backed up. Then about 4:30 pm I received a call from Ray Coleman stating that my battery couldn't be charged and that it would be Monday before anyone from the diagnostic team could look at it. That left me without transportation from Thursday to Monday. On Monday Feb 20 I received no calls or updates from the service department. By Tuesday, after leaving messages, I called the corporate customer service phone line and registered a complaint. The lady on the phone, Felicia, also attempted to call the service department. After calling several different numbers, she finally spoke to Jennifer (don't know who she is) and was again told that the problem with my vehicle still needed to be seen by the diagnostic team and that it would be Wednesday or Thursday before any repairs could be done. At about 4 on the same day, Alex called to say I needed an alternator and a new battery. The vehicle would then be ready for pickup Late on Thursday Feb 23. Since I am an educator- It was critical that I have transportation to get to school, but because of the lack of communication, I had no idea how long I needed to try to arrange an alternate means to get to the school campus. A quick phonecall each day to keep me informed would have helped me plan. However, If I had been told on Thursday Feb 16th of the lengthy wait to figure out the problem, I would have had my vehicle towed to a different service shop. I hope I never have to take my dodge journey back to this place. Keeping someone's car for a week for a battery and alternator, is ridiculous. I do not recommend service department. More
by penpep12
Employees Worked With
Alajandro (Alex) and Ray Coleman
February 27, 2023
Do to the remodeling that's fine, you have outstanding personnel from service to the mechanics lead the way Diego Morales and victor personnel from service to the mechanics lead the way Diego Morales and victor More
by trhemiman
Employees Worked With
Diego Morales and victor outstanding
February 25, 2023
Annual State Inspection. Jennifer got my Jeep processed in the estimated time. She kept me informed on state of progress, Answered all my questions. She did an outstand Jennifer got my Jeep processed in the estimated time. She kept me informed on state of progress, Answered all my questions. She did an outstanding job. More
by Happy.
Employees Worked With
Jennifer
February 24, 2023
My experience was great took my Jeep in for tire rotation and oil change. Dropped off around 10am and Jeep was ready for pickup by 2pm. By Service Advisor Korey was great as well. and oil change. Dropped off around 10am and Jeep was ready for pickup by 2pm. By Service Advisor Korey was great as well. More
by ameliabk2
Employees Worked With
Korey.M
February 17, 2023
Fantastic service! My previous dealer service was not able to find my wheel bearing noise for months in my Jeep 2021, so I decide to visit AutoNation and Bump! They fou My previous dealer service was not able to find my wheel bearing noise for months in my Jeep 2021, so I decide to visit AutoNation and Bump! They found the problem and also was covered by the warranty. They staff is very polite and professional thank you very much to Luis Estrada and Raymond Coleman! AutoNation is my new home for service! More
by Jonathan Hidalgo
Employees Worked With
Luis Estrada , Raymond Coleman
February 15, 2023
I would recommend this place, but with caution. Took 4 months, 4 visits to repair radio Once Justin was engaged, everything went smooth. Justin was extremely helpful and professional in getting u Took 4 months, 4 visits to repair radio Once Justin was engaged, everything went smooth. Justin was extremely helpful and professional in getting us through this More
by jam
Employees Worked With
Justin
February 15, 2023
Nice people, but poor service and very poor results. I took my car here to have the transmission repaired under warranty, they promised several times that once parts were available it would be a week o I took my car here to have the transmission repaired under warranty, they promised several times that once parts were available it would be a week or two, and that they had done this work before. after four months of chasing and my transmission still in pieces on their workshop floor their tech said they don’t really do these jobs. Turns out they should have never taken on the work and are still “Trying” To repair the transmission piece by piece with no ETA, order individual parts as they find them needing to be replaced . At this stage it looks like my car may spend half a year in there shop without moving! If you want anything beyond a simple service or minor repairs done suggest you look elsewhere as they are not honest about their competency for complex work and unable to deliver on promised deadlines. More
by Dslack35
Employees Worked With
Rose
February 15, 2023
Have been coming to this Dealership since they opened their doors for business and will continue to do so. (For both New Purchases and Service). This trip was for Service and my Service Writer, Luis Estr their doors for business and will continue to do so. (For both New Purchases and Service). This trip was for Service and my Service Writer, Luis Estrada, handled everything just right. It is for people like Luis Estrada which will keep me coming back to this Dealership. Thank you, AutoNation Chrysler Dodge Jeep Ram Katy! More
by billysrferguson
Employees Worked With
Luis Estrada - Service Writer
