AutoNation Chrysler Dodge Jeep Ram Katy

I bought a car from AutoNation on June 20, 2024, and the experience was very disappointing. I live in Washington and had to fly to Houston to pick up the car. Before flying, I told Diego Delgado over the ph experience was very disappointing. I live in Washington and had to fly to Houston to pick up the car. Before flying, I told Diego Delgado over the phone that I wanted to use my own financing because the rate was better. He said I had to do that in person and assured me they would hold the car for me. When I got there, I started working on the financing with Sunny Alidina. He said I couldn't use my financing because of some cyber attack and insisted I use AutoNation’s financing. I told him my financing was with Navy Federal Credit Union and asked him to call them, but he refused and claimed it was company policy not to accept outside financing. When I asked to speak to his manager, I was told the manager was in a meeting. Sunny made it clear that if I didn't use their financing, the deal was off. Since I had flown all the way from Seattle, I felt forced to agree. During the contract signing, Sunny conveniently left out the $3,000 rebate that was originally included in the pricing. I caught the mistake and had it fixed, but it seemed intentional. Finally, on July 3rd, I got access to my financing account and immediately refinanced with Navy Federal Credit Union. I got approved for a rate that was 4.15% less than what AutoNation offered. NFCU made the process easy and straightforward. If you’re eligible to bank with them, I highly recommend it. While I like the car, the way this deal was handled was shady and dishonest. Calls to other AutoNation dealers confirmed that accepting outside financing is not against company policy. AutoNation needs to address these shady practices. Based on my experience, I can't recommend this dealership. More

Easy experience,I am very pleased, Will be back soon for my wife’s car. Thank you! my wife’s car. Thank you! More

The experience was overall pretty fair. Our salesperson Eric Aguilar was very nice, personable and attentive. He listened to our needs of what we were looking for in a car and was not pushy Our salesperson Eric Aguilar was very nice, personable and attentive. He listened to our needs of what we were looking for in a car and was not pushy at all. More

They have Great Customer Service! ! Very knowledgeable and helpful and nice!! I will definitely bring my vehicle back for services!! I can't remember the guy's name that helped me but ! Very knowledgeable and helpful and nice!! I will definitely bring my vehicle back for services!! I can't remember the guy's name that helped me but he was great!! Thank you guy who's name I forgot!! More

Courteous, personable and professional personnel at every step in the process of my purchase of a new truck step in the process of my purchase of a new truck More

Once again I called AutoNation Katy and ask about a few items I am waiting on. While talking to service they set appointments for oil change (Full Service) Diego greeted me even 20 minutes early. I had a items I am waiting on. While talking to service they set appointments for oil change (Full Service) Diego greeted me even 20 minutes early. I had another appointment and I never mentioned it. Your’s and My Service advisor once again let a happy customer on his way. Diego explained every thing they completed on my Jeep Gladitor. He always shows up with a smile and really cares about his position as a Service Advisor. If I was Still a GM and not retired I would try and steal him. Diego is a true asset to AutoNaton Katy. This whole company is truly 2nd to NONE. Mike & Allie Bratcher More

Anthony was great. He answered all of my questions and my vehicle was serviced on time. AutoNation is my go to dealer! 10/10 He answered all of my questions and my vehicle was serviced on time. AutoNation is my go to dealer! 10/10 More

The sales associate, Eric, was a pleasure to work with, making the buying transaction easy and smooth. The gentleman who assisted us in the paperwork for the purchase and payment was also a pleasure to wor making the buying transaction easy and smooth. The gentleman who assisted us in the paperwork for the purchase and payment was also a pleasure to work with, and both guys were very friendly. However, we were very disappointed with the Dealership itself. We purchased the car on a Saturday night and were supposed to receive it on Monday. The car was in their loaner fleet and needed to be retrieved by the dealership from the person who was using it at the time. They retrieved the car on Monday as expected, and we were told it would be detailed, cleaned, and delivered on Monday evening. We received a call late Monday and were told the car could not be delivered Monday as expected due to the time it took to detail the vehicle, and the vehicle was not released from the detailing until late. The vehicle was delivered Tuesday around noon, and when we looked over the car that Eric had driven to us, the car was not detailed at all. There was a pair of dirty used socks in the trunk, along with other debris and small trash; there was food stuck to the back seat in multiple spots from what appeared to be from a kid in a car seat; the back seats, floorboards and some of the front seats were covered in glitter, the engine compartment appeared to have not even been looked at, and very very dirty, the fluids, like windshield wiper fluid, was half full. They were told they could not clean the engine compartment due to wiring, but every rental car somehow seemed clean, as expected when renting a car. We purchased a new car and got a new car that looked like a dirty, used car. We have given the dealership over a week to see if they could provide details on the car after the fact, but there has been no offer to make this right. I have rented many cars through a car rental company, and I have never had a rental car look as bad as this brand-new one. We would not be disappointed if we were told the car would be delivered in that condition. But we were told it was detailed, and we anticipated it, and it could not be delivered on Monday because it was being detailed, which didn’t happen. I'm disappointed in the dealership, as there was no serious attempt to correct the issue. We would recommend Eric but have serious reservations about recommending the dealership. Sometimes, the little thing counts, which I feel the dealership lacks understanding or caring for. Once the sale was made, the need to worry about the client stopped. Multiple attempts have asked for this review, and I told them I was holding on to this review until there was a resolution to our concerns; there has been no resolution after about a week, no communication from any management or leadership, and this is my review. More

This is the worst service. I am feeling terrible when I bought the car here I am feeling terrible when I bought the car here More

Joe Espinoza was SO helpful when assisting me with my vehicle purchase! He was very responsive, not pushy, and super nice! I will definitely return for any future needs! vehicle purchase! He was very responsive, not pushy, and super nice! I will definitely return for any future needs! More