AutoNation Chrysler Dodge Jeep Ram Katy

Lying manager with no sense of urgency If I could give them 0 stars, I would. Went in for a TIPM issue $1300 repair on my Chrysler that is recalled on other vehicles. It took over 10 days o If I could give them 0 stars, I would. Went in for a TIPM issue $1300 repair on my Chrysler that is recalled on other vehicles. It took over 10 days of my vehicle sitting there, with lies stacked upon lies from the manager Jackie, to hear back that nothing would be covered. It wasn't the fact that they didn't cover it, we knew they may not, it was the lying to my face by Jackie about contacting the district manager. What an awful experience. And if it really does take 10 days to get in contact with the district manager, then something has got to change. No sense of urgency around here. And for the update of now that we sent our TIPM to be inspected and fixed by an electrical engineer, it is the exact recalled issue that this dealership refused not to cover. Chrysler recalls asked them to approve it, but they refused. More

Not willing to negotiate We actually went to this dealership twice. The first time, they were looking for the car we came to see, but could not find it. After 20 minutes of si We actually went to this dealership twice. The first time, they were looking for the car we came to see, but could not find it. After 20 minutes of sitting and waiting, they told us they were still looking. Thirty minutes later, there was no follow up. We left, decided to look at the Autonation Ford down the street (an even more horrible experience they will take away dealer incentives if you have a high value trade) and then came back 2 hours later. When we returned we actually got a salesperson, who also couldnt find the car we wanted so we test drove a higher end model of the Grand Cherokee we wanted. Our salesperson then became ill and had to leave, and we were shuttled to someone else. We expressed interest in either of the GC's we came to see an wanted a follow up with a menu of options for finance the next day. We received no contact. I then called the salesperson Delores, who was on her day off, and she called someone and had a finance menu sent to us. Dodge valued my trade more fairly than Ford, but wouldnt negotiate further on price even if I was also willing to put 20% down. At that point, there was no more follow up. No more efforts to sell me a car other than the auto emails I receive. I now am the proud owner of a 2015 Edge I bought at Randall Reed's Planet Texas. When you negotiate the sale, you usually will wind up with a buyer. Too bad Autonation doesnt negotiate. More

Incomplete service but pay Initially they are very friendly. I told them that the lights in my car sometimes turn off, and then back on which it is very dangerous at night or ea Initially they are very friendly. I told them that the lights in my car sometimes turn off, and then back on which it is very dangerous at night or early morning. Since my car was going to be checked, I also mentioned that the passenger's window was not closing properly, and that the heater was not working right either. They took a day to have my car checked, and got a call from the assistant manager who took my information the next day. He said that they had not found anything wrong with the lights but that they did check the other issues, using a not nice tone of voice, wen I said that my main issue was not being solved. He insisted they did not find anything wrong and that it would not have been fair to me for them to lie and say that there was indeed a problem! So he said that I would have to pay around 2,200 dollars to fix the other issues. I told him that my main concern was the issue with the lights, and I even asked if they had driven the car, he said no, but he was sort of argumentative, and I had to make him aware about it. He insisted that they did not find anything, so they could do nothing because it was like looking for a needle in a haystack. I had then the option to either pay them 90.00 for just checking my car, and leave that site with no solutions at all, but with 90.00 less in my pocket! Pay them 2,200 to partially fix the issues, or pay any of the two, and still leaving that place with no solution to my main issue. So, what kind of place is this one where they give such a bad treatment to a customer, and where in the end what matters is what they can get out of your pockets, argue with you making you feel like you are crazy expecting them to figure out what is going on with your car, you don't know what you are talking about, etc. So, just go there and pay them something for an easy issue, get an attitude from the assistant service manager, and leave with your problems half way solved. It all seems that that is all they care about. Very disappointing. More

Could Care less about fixing your vehicle I have tried to use this dealership for service several times since I live very close, however I always get burned. I have a commercial Ram cargo van I have tried to use this dealership for service several times since I live very close, however I always get burned. I have a commercial Ram cargo van I use for business, when I was on my last visit, they kept my van for a week and a half and did not replace the headlight, fog lamp, brake light fluid indicator,front sway bar,rear squeaky leaf spring bushing. None of the requested items were fixed, I just got an oil change. I was so busy I picked up keys drove home and noticed nothing was done! When I called back they apologized, and said I should schedule another week for them to do all the work needed. This place has a very bad culture, a , what's in it for me attitude, I don't like working here so I'm going to rip off as many people as I can, attitude , a nobody cares , everybody is shady attitude that seems to infect most of the group. This dealership presents a bad representation of what a service Dept should be. More

Very bad customer service with the service department. They never get back to you in a timely manner. It will take 2 plus days for repairs. They will not look at your car on the first day They never get back to you in a timely manner. It will take 2 plus days for repairs. They will not look at your car on the first day More

Bait and Switch Move Today June 4th, I went to test drive a Dodge Durango, liked the car. The negotiations required the standard walk out which they allowed me to do for t Today June 4th, I went to test drive a Dodge Durango, liked the car. The negotiations required the standard walk out which they allowed me to do for the second time test driving the vehicle. At this point, I just planned to purchase a different vehicle. The snake of a Sales Manager, Nickalus Coray called me to say the purchase price was now agreeable. I actually kept the voicemail, I called him back said I would be on my way. When I got there the car had been magically sold due to a "miscommunication". Nickalus, wasn't anywhere to be found and they claimed if I just wrote them the check they would find me one that was the same. I looked at these "same cars" and saw differences. At this point, I got up told the sales guy sorry his sales manager screwed him out of a sale. Bottom line, there are probably some good people that work there but overall bad business practices. Not honest, and didn't follow through with there promises. I will always tell everyone to avoid that place like the plague! More

Inconsiderate money grubbing dealership Went into dealership late on a Saturday evening to look at used car. Liked the car but couldn't agree on a price. After going back and forth with the Went into dealership late on a Saturday evening to look at used car. Liked the car but couldn't agree on a price. After going back and forth with the "manager" in the secret room for an hour and a half the manager, Marco, offered me his final deal. We were still $1,000 apart (I had a trade). I told him that i would like to think about it and i would be back Monday morning. Monday morning i go back to the dealership and tell them i will take the offer. "What offer?" They backed out on the offer they had made. I was livid. I went to Texas Direct who gave me more than the extra thousand for my car and purchased the vehicle from the dealer. Believe me if it had not been a haerd to find car i would have run from this deal. Fast forward two weeks and the service engine light comes on indicating the need for an oil change. Get the oil changed ($100) and then happen to think what did I pay dealer prep for. I go to Autonation Dodge and talk to Marco and ask if the dealer prep includes oil change. Answer "yes". So i ask why i just had to get mine changed after 100 miles. "They probably just forgot to reset it". What difference does that make to me. How am i supposed to know that? So i ask for $100. "Let me check with my dorector.... No we cant do that". That's okay, can you just give me $100 credit in your service department for my next oil change? Director again, we just changed ownership and we cant do that. It is clearly this sort of inconsiderate money grubbing that i will not do business at this dealership again. Why is $100 so important to them and irrelevant to me. More

Worse experience I've ever had with something like this-serv I took my vehicle in because there was a recall on the alternator and because check engine light was on. When I picked up my vehicle the windows were I took my vehicle in because there was a recall on the alternator and because check engine light was on. When I picked up my vehicle the windows were completely fogged up from the inside. I realized later that this was because the entire floor boards of vehicle were wet, soak and wet. There were also 40 miles unaccounted for. I believe someone at the dealership drove my vehicle without permission and drove through some water. No one is taking the blame. They said they ran all kinds of tests and found no leaks. If they did what I believe they did, they wouldn't have found any leaks. I'm afraid I'll have a problem trading my car in when that time comes. I will never take my car back to this dealership or purchase from them again. More

REPAIRS WORST CUSTOMER SERVICE 2/2015 It took two days to get an appointment to have my vehicle serviced, This is not the first time, I have two vehicles I take to this dealership, and It It took two days to get an appointment to have my vehicle serviced, This is not the first time, I have two vehicles I take to this dealership, and It takes anywhere from 2-5 days to get your car back. I called on Monday to get an appointment on Wednesday 2/25, They needed my vehicle by 8;00 am, I had to get a ride to drop the vehicle off during rush hour. Steve Gregor took my car in at 8;00 am and said he would call as soon as my car was finished up. I needed; OIL CHANGE/WINDSCHIELD WIPERS/FREON IN MY AC/MY HEADLAMP CHECKED. I did not hear back from Steve all day, at 5;30 pm I called to see if my vehicle was ready, he came back with, The mechanics were not finished up yet, but should be soon, and he would call me as soon as its ready. At 6:30 (Service closes at 7:00) I had to call back because I knew they were closing soon. Mike answered my call, and said Steve was gone for the day, and Jackie the service manager was gone for the day, and he did not know when my truck would be done!!?? it would not be until tomorrow!..I said..HOW WOULD I GET TO WORK? IT WAS NOW TOO LATE TO CALL FOR A RENTAL CAR!.. I had to ask him to find out if my truck could be picked up tonight...he came back to me at 6:45 and said if I could make it by 7:00 he would be there I could pick it up. SO IN 10 1/2 HOURS IN THE SHOP THE ONLY THING THAT WAS DONE WAS AN OIL CHANGE AND WINDSCHIELD WIPERS REPLACED. THEY COULD NOT REPLACE THE FREON IN THE AC/OR LOOK AT MY HEADLAMP. BTW This is the second time I have taken the time to bring the truck to them for the freon replacement, and the mechanics just never got to it! DO YOURSELF A FAVOR GO SOMEWHERE WHERE CUSTOMER SERVICE MATTERS/AND THEY REMEMBER YOU AS A CUSTOMER! More

Beware!!! Very unorganized operation when dealing with Customer Service/Sales/Finance. I do not recommend this dealership because of there "integrity issues" within "Allen-Samuels-Dodge-Chry-Jeep-Katy" st Customer Service/Sales/Finance. I do not recommend this dealership because of there "integrity issues" within "Allen-Samuels-Dodge-Chry-Jeep-Katy" staff/employees, who mislead/falsehood of an Active Duty Military customer. Of my personal opinion, the trust of this dealership is in question? In which, it may indicate "a lack of integrity" to all it's customers!!! This was my first-time experience to which I will like to share... Remarks: During my "Purchase Agreement" of Jeep Commander 2008: I had experience an "Breach of Contract" from ("Allen-Samuel-Dodge-Katy", 21777 Katy Freeway Katy, TX) The contract agreement was of: "We Owe back" to customer for the buyers contract...neverthless, the dealership was paid in full amount of the total "Bill of Sale", as promised by customer and by a "cleared bank check" for the purchase of the vehicle. However, I was promised by "Allen-Samuels-Dodge-Chry-Jeep-Katy" that an "OVERNIGHT check of $1322.00" for the jeep accessories to which was incorporated within the "Bill of Sale"/apart of my military loan, would be refunded back to me, since the dealership was not able to provide that service. Although, I called several times and sent electronic emails and yet...after 30-days of purchase, I was verbally promised again from the "Dealership Accounting, Finance, Sales offices" that an "OVERNIGHT check" had/would been mailed to me. I was not provided any mailing tracking number? As of today, I still have not received any "WE Owe back" to customer of the OVERNIGHT check for $1322.00, as promised??? In conclusion, of my personal opinion, the trust of this dealership is in question? In which, it may indicate "a lack of integrity" to all it's customers!!! The reflections of my first-time experience may happen to you and so, if you have a choice, choose another option. V/R Active Duty Member, USAF More