AutoNation Chrysler Dodge Jeep Ram Katy

Lies, sleazy, arrogant I called and inquired of a Dodge Challenger I was interested in purchasing. My wife and I came in and test drove the vehicle. After this was when thin I called and inquired of a Dodge Challenger I was interested in purchasing. My wife and I came in and test drove the vehicle. After this was when things went south. I showed the listing I found on CarGurus advertising the price of $28,294. I did some math and gave an offer I felt was extremely fair (~100 dollars off the drive out price). The manager (Todd) comes in to discuss the deal. The offer he laid out listed the price at $30,544 (before TTL). I told him this was not the price I saw on CarGurus. He retorts that he does not advertise on Cargurus and car gurus lists cars from their inventory just to bloat their inventory advertised. Okay. I was in front of him and pulled up the AutoNation Dodge website and see the exact car listed at $28,294. His response? "Oh that's the purchase price, not the lease price. If you did your homework you would obviously know." Okay, if that's the case, why not say that from the beginning? That the price of $28,294 was for financing and not leasing. His lack of manners, condescending attitude stemmed from how little he knew and how much he underestimated me. It would've saved 10 minutes of conversation had he explained that in the beginning. Instead, he goes on to brag about how he as a sales manager moves 500 cars a month Long story short, they lost a deal. Misleading on the price of the vehicle, getting aggressive and argumentative when that was unnecessary, and last, because the sales managers arrogance and snarky behavior as disgusting as it was, could not overshadow how sleazy he was and how sleazy he runs this dealership. What a joke. Update: Upon further investigation; AutoNation Dodge Jeep Ram Katy owns and responds to reviews on their CarGurus profile; meaning they advertise on CarGurus. Another lie. Good to know. More

Bad service department The service department for this place is unreal. when you buy a $50,000. dollar jeep. and you need service when we bought the extended warranty from s The service department for this place is unreal. when you buy a $50,000. dollar jeep. and you need service when we bought the extended warranty from sales and service says that don't work out here in the shop area. Brake lines at 10,600 miles. They are rude and please don't use them. More

Had The oil changed on my new 2017 3500 Ram Took my new truck to have my oil changed. When I got home I noticed that the rear wheel had the center cap missing. Went to the dealership the next Took my new truck to have my oil changed. When I got home I noticed that the rear wheel had the center cap missing. Went to the dealership the next day and told them that evidently they forgot to replace the cap. They had someone go to check and he came back with a cap, but it wasn’t it. To make the story short they said they would order one and would call me when it got in, which they never did. I went back to the dealership and once again I was told that they had called and they returned it because I never picked it up. They promise to order it again and call when it came in. I called the technician and got his voice mail and left a message inquiring about the status of the wheel cap. Never had the call returned, it’s being about a month and I’m sure they’ll never call me. I will never go back to this dealership and will be contacting Dodge with my concerns. If you have any problems with service you should contact Dodge with your complaints. More

They don't care I’m sorry to say that I bought my vehicle at this dealership. I scheduled my most recent appointment with service on Saturday. It takes about 30 mi I’m sorry to say that I bought my vehicle at this dealership. I scheduled my most recent appointment with service on Saturday. It takes about 30 minutes to get to the dealership. Normal service time for my issue would be 1-4 hours total worst-case, so I intended to wait for my vehicle. When I arrived the service man told me that it would be until at least Tuesday before he could get to my vehicle. When I inquired as to why he didn’t call me in advance to notify me so that I wouldn’t waste my time traveling to the dealership he blew me off and seem totally unconcerned. He backpedaled and said he could try to “work me in” but no promises. I reminded him that I thought the intent of the appointment was to avoid the very thing that was happening. This is not the first incident I have had with this dealership. I will totally avoid this dealership in the future. More

Recall and Refusal to order and repair my vehicle I have a 2013 Dodge 1500 and for the past 6 months, I have attempted to schedule numerous appointment to have my recalls repaired. They have advised m I have a 2013 Dodge 1500 and for the past 6 months, I have attempted to schedule numerous appointment to have my recalls repaired. They have advised me on all 3 prior occasions that their data system is down and they can not schedule my recalls repairs. I called FCA (FIAT Chrysler Automotive, the company that sent out all 4 of our recalls) and spoke with Lisa who also called Mike at AutoNation Katy and she experienced the same situation. She then called Mac Haik In Katy and they quickly set me up for the repairs. More

My experience was terrible and very dissatisfied I went here to buy a vehicle. I waited too long. I was told to send my documents needed for approval. The next day the salesman Carlos Paredes text me I went here to buy a vehicle. I waited too long. I was told to send my documents needed for approval. The next day the salesman Carlos Paredes text me and stated we have everything approved, so go ahead and add the insurance on the vehicle,come sign the paperwork and pick up your vehicle. I drove 2 hrs to this dealership and waited over an hour on the new finance person. Robert the finance person states "I'm sorry but we submitted information to bank for the wrong vehicle so we will have to resend your application tomorrow because the bank is closed. This was the worst experience at any dealership that I have ever had in my entire life. The salesman disappeared and never bothered to apologize or call to give me any update. I have took my business elsewhere and bought a brand new SUV with no problem and a smooth process. Everything my new salesman stated to me it was done. This is how you should treat your customers. More

Excellent Customer services It was amazing get my truck with Carlos Paredes, it was smooth and quick, I have so much thanks to Angel In finance he make my deal right in the terms It was amazing get my truck with Carlos Paredes, it was smooth and quick, I have so much thanks to Angel In finance he make my deal right in the terms that I was needing. Thanks for the hard work More

AutoNation Illegal Practices Horrible horrible. STAY AWAY!!! My car needs a transmission and an engine. I have been hospitalized because I had a heart attack. My doctor has me on Horrible horrible. STAY AWAY!!! My car needs a transmission and an engine. I have been hospitalized because I had a heart attack. My doctor has me on medication and I am about to lose my apartment because I can’t work. I am passed pissed. AutoNation told me that basically die. They don’t care!!! More

Very professional and courtesy. Because of the way I was treated was outstanding by Angela Taylor and the other personnel that I came in contact kept asking me if I needed help. The Because of the way I was treated was outstanding by Angela Taylor and the other personnel that I came in contact kept asking me if I needed help. The two girls at the pay counter were very nice also. More

Run Away!!! Terribly ran dealership with no apperent process any step of the way! Run as fast as you can! I spent 6 hours because they very “unusually busy”, goin Terribly ran dealership with no apperent process any step of the way! Run as fast as you can! I spent 6 hours because they very “unusually busy”, going back and forth on price and that should have been my first clue. However, excitement of the new truck kept me waiting until I finally lost my cool at the end when they could not find my car I was trading in to move my stuff. One of the most unorganized places I have ever seen and sales team is a joke! More