AutoNation Chrysler Dodge Jeep Ram Katy

Do not recommend as a service shop or dealer We took our Jeep here for an AC issue, it was quoted over $2,000 to fix. We let them know we would need a second quote and we took the car back. They We took our Jeep here for an AC issue, it was quoted over $2,000 to fix. We let them know we would need a second quote and we took the car back. They called the next day and offered a 10% discount if we brought it back, we said no we needed a second quote. They called the next day and asked if we would sell them the car, we said no thanks. Took it to another shop who did the work for $800. We still had to pay the $169 diagnostic fee which is very high. We won’t bring our Jeep here again. Do not go to this dealer for anything. More

Scammers . Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talk . Called 5 dealerships in the Houston area to flash radio (430N) to recognize rearview camera. Quoted $99 and he sounded like he knew what I was talking about. The best price for a five minute process. Three weeks later when I was able to get an appointment they quoted $170 and the service rep was confused on what was required (offered to show him the instructions on line on the proper VIN code to select/update - Sales code ‘XAC’) Spoke to the service manager and while he ultimately provided a discount ($130), the bait and switch speaks to the integrity of the operation and an example of why dealer service centers have such a bad reputation. More

Worst Car Sales Experience One of the worst experiences I had dealing with this place. I walked in knowing exactly what I want after doing my research online. I was told incorre One of the worst experiences I had dealing with this place. I walked in knowing exactly what I want after doing my research online. I was told incorrect information, the numbers kept changing at least 5 or 6 different times, and the sales manager outright lied on several points. After spending 4 hours there I left without buying the car I wanted. I returned home to find 4 different credit checks ran on my credit report, while I was assured that only one hard inquiry was done on my report. Autonation should not have such wrong financial policies, and Carlos Parades the sales manager should not be in such a position. This dealership is a bad representative of Chrysler. I later got an email from the GM, Cecilio Flores, asking about my bad experience. I responded with the details and he never even bothered to respond. More time lost with this dealership. More

Sold a damaged Truck and refused to repair it UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the GM or the owner is truly only worried about making a profit anyway he can. I call the GM and told him I was going to file a claim with insurance (even though I bought a damaged truck from AutoNation and they should have been responsible for the repairs) and said I would like to just get my truck back since they have had it as of March 5th. Therefore, I proposed that they pay the deductible which is much less of a financially burden to them than covering the whole cost. He said, "No." I then had to twist his arms to get him to cover half of the deductible. To company of that size a few thousand dollars is a drop in the bucket if it means repeat business and referrals. Now Autonation is making a profit off of me twice: 1) The sale of the damaged truck 2) The insurance claim to get the truck repaired to working order. The GM had the audacity to call me today ask for me to remove my review since they are taking care of the problem. Seriously? At this point it is no longer about the money it's the principle of the matter. Had I read the reviews on google first prior to the purchase of the used F250, I would not have bought the truck from AutoNation. It appears to be a reoccurring problem where people buy used vehicles from there and inherent problems, then are told they have the 90 day warranty that is completely useless. BUYERS BEWARE - DO NOT BUY USED FROM HERE. They will not help you, Service Manager GM, etc. are more worried about hitting their bonuses than having returning customers. I bought a used F250 from them on Saturday, on Tuesday a service light came on. I didn't even have the truck a full 3 days. AutoNation Dodge sent the truck to AutoNation Ford to figure out the problem. Turns out either the previous owner or whoever AutoNation bought the truck from put "something" in the def tank. They have had my truck since April 5th and have been fighting on who was going to pay the $~4,000 to correct it, or place the blame on me. Knowing that I did nothing to contaminate the DEF system and understanding the way the system works I have presented my case to several of their management up to the GM. Today he told me that the repairs would not be covered by Autonation. I was told that in order to get the truck put back together it would be $680... just to leave. This is totally unacceptable. You buy a car from a reputable company and then get screwed because they didn't do their due diligence with their "Certified" vehicle. More

Thirsty Service Dept. I have a brand new car - I also have a service and tire warranty program where oil changes and tire service is covered. I took it in for a routine oil I have a brand new car - I also have a service and tire warranty program where oil changes and tire service is covered. I took it in for a routine oil change and tire rotation. I made the appt. online with a rep. via chat. I get there at 7:20AM - appt is 7:30 . They tell me I'm there to get an alignment, service mechanical issues, tires, fluid flush, brake check, etc. I said, "No.. I am here for an oil change and rotation. I drive a brand new car, I do not need any of that stuff"... He says ok takes me inside, shows me a piece of paper of the 'recommended' services. I said, "Again, I drive a BRAND NEW CAR I do not need an alignment, fluid flush, none of that. It is brand new. Just an oil change." He proceeds to tell me I need new tires and they probably wont rotate them because of it. ITS A BRAND NEW CAR! I tell him "that is insane... I literally bought this car with 15 miles on it." I ask for a shuttle to take me home... at 7:30AM. 8:40AM Still no shuttle. I walk back over to ask what the deal is, he says "Oh, it comes at 9:00AM" I got there before 7:30! No one told me I would be sitting there till 9! I would have called an Uber the second I checked in with them. THEN I go to pickup my car after work, they write up a service plan. They say I need a new battery.. IN A BRAND NEW CAR... for.. drumroll... $551! On a Dodge Durango! I was speechless. LOL $551 for a battery... on a brand new car... This was the most ridiculous experience I've had. these guys are thirsty for work. Ill go to a different location from now on. More

Long time but worth it the process wasn't ideal, but in the end the wife is happy. Omar Coreas came out to help me and i wasn't sure about him at first. He didn't know every the process wasn't ideal, but in the end the wife is happy. Omar Coreas came out to help me and i wasn't sure about him at first. He didn't know everything about the car i was looking at but he didn't fake like he did. i posed a question about a trim detail and upon returning for a test drive, He knew the answer about the trim. I liked that about him. he'll go the extra mile for you too. Call/Text him (832) 769-7033 More

Horrible custormer service My wife called ahead to see if she needed an appointment to make an oil change. Andrew -the employee who took the call- told her that there was no nee My wife called ahead to see if she needed an appointment to make an oil change. Andrew -the employee who took the call- told her that there was no need for an appointment but that I was going to take an hour. No problem, I took my wife's Cherokee there. I waited 5 minutes outside for somebody to come and get my car, no luck. Then, I went inside and there were at least 10 employees talking to each other, some of them doing nothing and NOBODY asked me what I needed. I stood there for another 5 minutes. Finally Bukeka Carter was the only one who asked me if I needed any help. Although she hadn't had lunch yet she took care of me with a smile in her face. The rest of the employees continued to chat. Kudos for Bukeka!! More

Phito moise is a xxxxx Phito Moise is a joke. The man is a bold face liar. Autonation has completely ruined any chance of me getting a vehicle anytime soon.i went in with a Phito Moise is a joke. The man is a bold face liar. Autonation has completely ruined any chance of me getting a vehicle anytime soon.i went in with a credit score in the high 600 now I'm in the low 500 they literally pulled my credit 27 times on one vehicle even though I came in with a pre approved loan . There saying is " everything is good we got you" should be " if you don't leave here with a vehicle you won't get one anywhere else " cause we are gonna trash your credit trying to get you in one More

Sales and Service is a Joke Tried to buy a car with pre-arranged price and financing. Salesperson after 2 and a half hours was so concerned with new folks coming in, he failed t Tried to buy a car with pre-arranged price and financing. Salesperson after 2 and a half hours was so concerned with new folks coming in, he failed to even start the paperwork with me. I sat in a cramped office for 2+ hours and did not even start the paperwork, even though vehicle, price and financing had already been determined. Got up to go the bathroom and came back and office was now occupied by another salesperson and customer. Was told to find another office. The short time my sales person was in the office, was interrupted by guys sheetrock repair of walls, F&I person, etc. I left with no resolution and no help from management. Terrible, terrible, terrible. I have examples of unbelievable terrible service as well where we dropped a vehicle off for factory recall and they stated it would be ready that evening as they had the parts in stock. 4 days later we were able to pick up the vehicle. GO TO THIS Vendor at your own RISK! You have been warned. More

Horrible Customer Service - STAY AWAY! DO NOT BUY YOUR CAR HERE. I've never received such poor customer service. I purchased a new truck in March, and now 4 months later still haven't recei DO NOT BUY YOUR CAR HERE. I've never received such poor customer service. I purchased a new truck in March, and now 4 months later still haven't received my plates or my title. The dealership told me they filed the paperwork incorrectly, and still hasn't fixed the problem. The dealership has stopped answering my emails, and my salesperson isn't answering or returning my calls. More