AutoNation Chrysler Dodge Jeep Ram Katy

Had appointment Made it long time agoStill took 2 hours Had appointment Made it long time ago Still took 2 hours for oil change Even when you go to oil change place it does not take that long Had appointment Made it long time ago Still took 2 hours for oil change Even when you go to oil change place it does not take that long More

Everyone was very nice and helpful the dealer itself was kept extremely clean as well. Really enjoyed our visit and our new car! We are delighted kept extremely clean as well. Really enjoyed our visit and our new car! We are delighted More

Everything about my purchase of a New Vehicle from the three employees I dealt with was enjoyable and pleasant, there was no push for this, that, or the other thing, they listened and understood what I wa three employees I dealt with was enjoyable and pleasant, there was no push for this, that, or the other thing, they listened and understood what I was looking for and wanted. I could not walk away from what my trade-in was valued at and the price I was given for the new vehicle. Overall this was an excellent experience through and through. Thank you!! More

Service was very good and done when expected. My service person, Buddy, was very nice and very helpful in explaining everything to me. I will definitely be back in the future for any service needs I require person, Buddy, was very nice and very helpful in explaining everything to me. I will definitely be back in the future for any service needs I require. More

The dealership kept us posted on all repairs needed and completed everything in a timely manner. We were treated very well and appreciate all who were involved in the repair. completed everything in a timely manner. We were treated very well and appreciate all who were involved in the repair. More

AVOID AVOID AVOID - I took my 2-year-old truck to them to repair damage caused by a windshield leak. They have now had the truck for 35 days and each time I have gone to pick it up, I have had to leave it t repair damage caused by a windshield leak. They have now had the truck for 35 days and each time I have gone to pick it up, I have had to leave it there due to either wet padding (because they left it in the rain before the leak was fixed) or damage they have caused to the vehicle due to carelessness (scratches on leather and plastic parts). I'm not sure if the mechanics are incompetent, careless, or both. More

I bought Ram promaster 2500 year 2020 and now after 10 months and 60k miles the engine broke down like a piece of trash. And cost me $5600 . I contacted the dealership, but no more warranty. Lol DON'T BU months and 60k miles the engine broke down like a piece of trash. And cost me $5600 . I contacted the dealership, but no more warranty. Lol DON'T BUY IT DON'T BUY IT More

Left My brand new vehicle for them to repair console door. They kept it for 6 days just to tell me I need to slam it really hard. Worst service ever. Very hard to get anyone on the phone. Taking it to door. They kept it for 6 days just to tell me I need to slam it really hard. Worst service ever. Very hard to get anyone on the phone. Taking it to another dealer. Will never return here. More

2021 RAM 1500 with Serv4X light. @ 1100 miles. It took 2021 RAM 1500 with Serv4X light. @ 1100 miles. It took 10 days to schedule appointment. I re schedule my work schedule to take the vehicle for se 2021 RAM 1500 with Serv4X light. @ 1100 miles. It took 10 days to schedule appointment. I re schedule my work schedule to take the vehicle for service. I service advisor hook up iPad and found service issue was recorded. He explained they can fix issue, if it is not active...arrived at 7:55am and Left at 8:01 am. The service SERV4X came on again. Arrived at service 2 day later on Friday and was told the diagnose will be perform on Monday. I ask for service manager and 20mins later. A person arrived and when concerns. I asked are you service manager? The person avoided the question? I asked for a business card...no business card. The person explained put me in loaner car and call me with result. They was have the issue with 6 hours. The person explained that a wood rat chewed thru a wire and it is not covered and I'm responsible for service for 2021 Ram 1500 less than 3000 miles. The person explained will be $495 out of pocket - 1 paid 1 truck note. Got the loaner car on Friday and left the dealership with insurance card. I was pulled over by the police Friday evening. 15 mins later, they let me off with warning notice. Saturday at service center for loan car paper. Tuesday the person called me and explained the truck is ready. Paid for Service for rendered. I spoke Sale Manger regarding my service and retrieved damaged part. 1 wire was severed/chewed and 3 other wire was not touched. I spoke with Mr. Cecilo Flores and he explained " It is just bad luck". I told several time how the location is a high volume dealership by sale person, service person and Mr. Flores. I explained this 2021 Ram 1500 is one many, passed thur the door at Katy Ram Dealership. I spoke with load Holder (chase) and they explained they can cancel the contract or the dealership put into another truck. Mr. Flores explained that was false and I can trade truck in. 1 truck payment down and 47 more to go. I expected more Wesley Hall More