AutoNation Chrysler Dodge Jeep Ram Houston

It was not a good experience with the dealer. The car purchased got faulty break lights and one head rest missing from the passenger back seat . The title and registration plates not received eve The car purchased got faulty break lights and one head rest missing from the passenger back seat . The title and registration plates not received even after 4 weeks of purchase . Sent email and notifications to the sales executive and no response received. More

Easy to deal with, straight forward pricing, no addendums or hidden fees, fair trade value. Excellent communication by salesperson. Only negative was the $500 deposit required to move vehicle from another lo or hidden fees, fair trade value. Excellent communication by salesperson. Only negative was the $500 deposit required to move vehicle from another location during negotiation (but I hadn’t set foot on the property) was not mentioned until I was on my way to see the vehicle that hadn’t been brought over yet! When we arrived there was an almost exact model on lot (different exterior color) to drive/look at features. This was sufficient for me and the deposit was then waived. I had another appt to go to so the move was done while I went to that appt. Afterward the vehicle was at the dealership, in service for detail while we did paperwork. Time at dealership was approx 2.5hrs shortest of any vehicle purchase I’ve ever made. More

Arriving customer service is punctual everybody is nice give good courtesy always give you updates about service on your car. give good courtesy always give you updates about service on your car. More

No one came to greet u and got a oil change and they didn’t top off fluid but kept trying to sell me things and they don’t use Apple Pay as I was told this place has went down south the service is bad I didn’t top off fluid but kept trying to sell me things and they don’t use Apple Pay as I was told this place has went down south the service is bad I would not recommend my dog to this place More

Very unprofessional, incompetent, unqualified, disrespectful, total garbage service and parts department including the managers. I went in for a minor repair and they kept my truck for 2 months an disrespectful, total garbage service and parts department including the managers. I went in for a minor repair and they kept my truck for 2 months and didn’t provided me with a loaner which I had to paid 4k for a rental in addition they destroyed my truck multiple interior and exterior damages of the amount of 8k which I had to pay out of pocket in order to get it repaired. Staff was notified and refused to take action to resolve the issues and when I escalated the concerns to the general manager I was told it was too late which I told him I had every evidence to prove it which he still try to get out of it by telling me other bs. I even experienced the parts manager wanting to put his hands on me which was all on video in addition the service manager is never there he is always on vacation ( must be nice ) at least that’s what the service advisor told me every time I ask to speak to him which was multiple times after all they did have my truck for 2 months. I was and still am in disbelief on how they can destroy someone’s brand new very expensive vehicle and treat customers like dog sh?? And blame everything that happened to me per parts department manager. Please don’t do business here and if so record everything from the time you drop off your vehicle to pick up and have an attorney on standby because you will need one. Also beware with stellantis which is the owner of multiple manufacturers including ram this people are also major trash keep records of everything including middle of the night drunk harassment calls from stellantis case supervisors, my was Brenda just In case you come across to her which I really hope she is long terminated by now. I hate to say that but we as consumers do not deserve to be treated like total trash and lie after lie. thanks and just remember to keep records and an attorney on standby. More

All the staff were very generous and just great. Made the whole process quick, helped me out. I love my Ram 2500. Will most definitely recommend this dealership. Thank you Ben McDonald and all the s Made the whole process quick, helped me out. I love my Ram 2500. Will most definitely recommend this dealership. Thank you Ben McDonald and all the staff !! More

Don't trust their claimed inspections on used vehicles. After purchasing a used Jeep Wrangler Rubicon, we got it home and found out that there was absolutely no washer fluid in the container and one of the After purchasing a used Jeep Wrangler Rubicon, we got it home and found out that there was absolutely no washer fluid in the container and one of the marker lights was not working. That makes me doubt they inspected the vehicle at all. Additionally, the customer service is severely lacking. The Jeep we purchased had only one key and we wanted to purchase a second. They had the key to purchase but there was no one available to program it since it was after hours. Our salesman said he would get us set up with a new key the next day and the person would come to us to program it. The next day came and went with no contact from the sales person. I contacted him directly via email and he said he had not contacted the key person yet and he would try again the next day. It has been over a week since then and we have not heard back from him. We went ahead and purchased the key from another dealership. We will not be back to this one. More

I would like to thank Kevin for being patient and answering all of my questions concerning the process for when I got my battery changed. answering all of my questions concerning the process for when I got my battery changed. More

This service center is great. My advisor Yuli was quick to fix and address all my issues. They had a shuttle, which was so helpful. Even washed and vacuumed my car! Highly recomme My advisor Yuli was quick to fix and address all my issues. They had a shuttle, which was so helpful. Even washed and vacuumed my car! Highly recommend More

It was my first time in this branch. The car took a couple days to get assigned to a tech to look at it but I think that was due to how busy they were. Our service advisor was ve The car took a couple days to get assigned to a tech to look at it but I think that was due to how busy they were. Our service advisor was very helpful. Kept us updated and informed throughout the process. Promptly replied to all our text messages. Arranged for a car rental ( we ended up not needing it because our car was repaired a lot sooner than what was expected) Acted proactively Courteous. More