AutoNation Chrysler Dodge Jeep Ram Houston

We bought this jeep on 10/29, we were not offered the CARFAX, was told that this vehicle has never been in any accidents, to find out ourselves after the fact, that the car had actually been in an accide CARFAX, was told that this vehicle has never been in any accidents, to find out ourselves after the fact, that the car had actually been in an accident. Then the very next day the check engine light came on. We brought it in and a plug was switched. The next day it came back on we took it back in, was told it was the same problem and to bring it back on 11/14, so they could give us a loaner. The right side cylinder head was replaced, didn’t even get off the lot and light came back on, turned around and brought it back. Was told a week later that it was just a sensor, that the vehicle has been driven over 60 miles and the check engine light didn’t come on and no issues. We go and pick it up, light came back on again before we got off the lot. Kept it since we were told it was just a sensor and should be fine. Not even a week later car breaks down on me in the middle of a busy street. We get it towed out there, was told that we would be reimbursed for towing, we were not. Engine replaced, picked car up. 4 days later the car doesn’t start. Again having to get it towed back out there. All the missing work to bring it and pick it up. The point is we have had the jeep 3 weeks since we bought it in October and we’re stuck paying on a vehicle that we’re not even driving. Not to mention they’re billing my warranty company for all of this. More

Shopped around at multiple dealerships for 2022 Ram truck. Autonation was my preferred choice. The salesman David Albert, sales managers, and finance worked hard to get me the deal and truck I wanted. truck. Autonation was my preferred choice. The salesman David Albert, sales managers, and finance worked hard to get me the deal and truck I wanted. Everyone at Autonation was transparent and avoided high pressure sales tactics. I highly recommend this dealership and the friendly people that work there. More

I took my vehicle for an oil change and an vehicle inspection. The service advisor was constantly letting me know what was being done to my vehicle and i really apreciate it. Great service. inspection. The service advisor was constantly letting me know what was being done to my vehicle and i really apreciate it. Great service. More

Sales Tony Garcia always on top of his game and this is the 2nd Ram I purchase from him. I came back to him just because he really understands my needs. And always goes over and beyond to make the sale hap the 2nd Ram I purchase from him. I came back to him just because he really understands my needs. And always goes over and beyond to make the sale happen . Thanks to this sales person . More

The vehicle was not cleaned at all only vacuumed. Next day I found a lot of dirt and children's crayons stuck to the back armrests. This vehicle was not properly inspected for cleanliness. Salesman w Next day I found a lot of dirt and children's crayons stuck to the back armrests. This vehicle was not properly inspected for cleanliness. Salesman was not able to be there so deal was passed to another and that particular salesman was not knowledgeable on the vehicle at all. The vehicle also had issues that I had to resolve myself once I purchased and took delivery of it days later. The vehicle also took a day to bring over from another location. And it seems like it was rushed to get it out the door to me that in my opinion left the vehicle in poor standards for cleanliness and inspection as it was low on one of the tire pressures and I had to inflate them myself once I got it home. I will not be buying from AutoNation ever again. More

Terrible Experience, the service dept wanted me to pay in advance for a part and service, totaling $1643.??. Not good business, the customer should pay after service is completed. I will never take my vehic advance for a part and service, totaling $1643.??. Not good business, the customer should pay after service is completed. I will never take my vehicle there again. Yuri Molina told me if I didn't pay for the whole job in advance I couldn't take my car. I told her I am paying for the service they performed .$742 and will bring my car back on Monday.. More

I had a manufactors recall that these guy's didn't want to do I quess. to do I quess. More

Great service department. Worked diligent to get my vehicle ready while keep communication with me during the process. Worked diligent to get my vehicle ready while keep communication with me during the process. More

All employees were nice and helpful with my vehicle and my concerns. Very minimal wait and good pricing! my concerns. Very minimal wait and good pricing! More

I bought a Ram 1500 back in 2020, and taken my truck for service multiple times without any problems, Yuri also has always taken care of me for every visit. service multiple times without any problems, Yuri also has always taken care of me for every visit. More