Hilton Head Chrysler Jeep Dodge Fiat - Service Center

Great 1st service appointment. In and out in 1 hour. Very friendly atmosphere. Please keep up the great service. friendly atmosphere. Please keep up the great service. More

Check in was efficient. Christopher Anders clearly explained what service would be done. The service was completed in a timely fashion and Chris explained the invoiced and made sure I understood all explained what service would be done. The service was completed in a timely fashion and Chris explained the invoiced and made sure I understood all that was done. The best service I have received since purchasing the car. More

Service manager was helpful and respectful of vehicle. Express lane for oil change is a plus for your operation. Express lane for oil change is a plus for your operation. More

I came in for a simple oil change/tire rotation and to put my full sized spare on the rear during the tire rotation, due to a bolt being in my front tire I was told that one of their previous mechanics mu put my full sized spare on the rear during the tire rotation, due to a bolt being in my front tire I was told that one of their previous mechanics must have stripped 2 of my studs during the last tire rotation. Once they were finished the spare (good tire) was on the front More

From the woman who made my reservation, (next day) to the people greeting me at the door, Kudos... The service was exactly what I was hoping for. The team checked out my Dodge Nitro, I was willing to have ad people greeting me at the door, Kudos... The service was exactly what I was hoping for. The team checked out my Dodge Nitro, I was willing to have additional work done, but I was told it wasn't necessary. One and all, professional, friendly and honest.. First Class service.. More

The issue with the check engine light was resolved. It took two visits to resolve as after replacing a fuel injector another part proved to be faulty and then that was corrected at a later visit. That wa took two visits to resolve as after replacing a fuel injector another part proved to be faulty and then that was corrected at a later visit. That was good and no issues with the actual service and give the service technician a '5' star. My issue with the service department was I was told to call back to make an appointment and at one time come back in in two weeks. I would call and ask for a call back and did not get one. I went there with a paint corrosion issue and was told it was submitted to Chrysler to check and verify if it was covered by the 5 year warranty. After about a month went by no call back and I went in and asked and was told Chrysler did not respond yet. I asked for Service Dept. representative to contact them. That did not happen. All this occurred starting in October through November. I called again to talk to my service rep and no call back. I went to another Chrysler Dealer, they looked at my vehicle. They took pictures and sent me immediately to their body shop. I got a call back within 3 days to schedule the appointment. Done. In short, a customer should not be chasing the service department rep to get appointments scheduled and to get a call back or even follow up with the service rep to see if they followed up on what they're supposed to do. More

Service visit for a oil change, very detailed and quick. Customer service was great and friendly Customer service was great and friendly More

This dealer makes sure you comfortable while waiting and they communicate the updates regularly. Very clean also they communicate the updates regularly. Very clean also More

Order my part. Told about how long of a wait. Called me when it arrived. Gave me an appointment and I was done in 1 1/2 hours. Great job. Shiloh took good care of my situation. Thank you when it arrived. Gave me an appointment and I was done in 1 1/2 hours. Great job. Shiloh took good care of my situation. Thank you More

I had wonderful customer service for my oil change. Definitely impressed. Also making the appt online was seamless too. Definitely impressed. Also making the appt online was seamless too. More