AutoNation Chrysler Dodge Jeep Ram Canon City - Service Center

Nice surprise My wife's 2013 Jeep Grand Cherokee's "4WD Service" light went on a couple of weeks ago. With 116k miles on this wonderful vehicle, we figured this o My wife's 2013 Jeep Grand Cherokee's "4WD Service" light went on a couple of weeks ago. With 116k miles on this wonderful vehicle, we figured this one had the potential to be an expensive service call. It was expensive, but the way in which Jon Earl (our service advisor) handled it made all of the difference. Sensing our dread, this young man took the time to be polite, to listen, and to assure us that he would do everything he could to get to the bottom of this issue quickly. In all aspects of our interaction with Jon, we were treated politely, the issue was explained in-depth, and in the end not only had they cleared a recall item (a nice surprise), but the final bill came in lower than quoted. At a time when old fashioned politeness and professionalism seem to be things of the past, my wife and I were nicely surprised in our interaction with Mr. Earl. I would highly recommend this dealership's service department to others seeking a good experience. More

Very poor service We have taken our 2014 Ram in for alignment 4 times this year. Each time our steering wheel would slowly go out of align. Each trip back in they claim We have taken our 2014 Ram in for alignment 4 times this year. Each time our steering wheel would slowly go out of align. Each trip back in they claimed they would loctite the adjustment bolts. They never did and a few weeks later the steering wheel would go out of alignment. Last trip in the alignment rack was out of service so they adjusted the toe in and said the truck was ready. Drive away from the dealer and steering wheel was still out of alignment. Tried calling the general manager 2 weeks ago left a message and no call back. Apparently they don’t care about customer service. With 7500 miles on our new tires they are worn out due to improper alignments. Took the truck into Big O tire in Canon for an alignment. The tech adjusted the alignment and loctited the adjuster clamp bolts. Common problem on Ram trucks. Truck finally drives straight again. You would think a Dodge dealer would perform better service on their own trucks than an independent garage. More

VERY POOR BODY SHOP SERVICE Begin here: 2 different vehicles two different times i have used the " body shop" both times they jad my vehicle 30 + days. Dave Purcell the body shop Begin here: 2 different vehicles two different times i have used the " body shop" both times they jad my vehicle 30 + days. Dave Purcell the body shop manager very vEry very RUDE failed to contact us at ANY POINT for updates on repair status. All we have gotten ls excuses and misguided its some ones elses fault i cant do my job.......had enough contacting the parent company as well as corporate. More

I took my 2004 4WD Dodge truck in for a radiator replacement and major service. Brandon and the crew were friendly,courtous, and hepful. The work was the best I have seen. They were detailed in the replacement and major service. Brandon and the crew were friendly,courtous, and hepful. The work was the best I have seen. They were detailed in the explanation of the work they were going to do and what the cost would be. The truck was finished when they said it would be finished. (Actually before the time they gave). I "window shopped" in their lot while I was there and the salespersons were friendly and helpful. When I told them I was not buying that day, but just comparing prices, options,etc. they were not pushy, but did stay close by to answer any questions I had. My overall experience with City Auto Plaza and their staff was FANTASTIC. I would highly reccommend them. Their service department is great and they sell a great product.Ieven got a quality assurance call about the work done a few days after I returned home. More

I have been fortunate enough to have done business with City Auto Plaza Service center many times. Brandon and Cathy are and have been each time helpful, friendly and very knowledgeable. They actually l City Auto Plaza Service center many times. Brandon and Cathy are and have been each time helpful, friendly and very knowledgeable. They actually listen to you describe the issue you are having with your vehicle then determine the best course of action. They take that extra time when they report the problem found to you to discuss all options and any other issues that will need to be addressed in the future. I live 50 miles from this dealership and have the option to go to another city for service elsewhere but choose this service department above all others. You just don't find service like this anywhere else these days. More

I use their shop to do all the needed service on my Dodge diesel truck. The service manager and his staff are helpful and friendly. They thoroughly explain any problems found on my truck and go out of ther diesel truck. The service manager and his staff are helpful and friendly. They thoroughly explain any problems found on my truck and go out of theri way to satisfy and answer my questions. The mechanics are competent, friendly and well trained. I am very satisfied. Alex Wilcox More