AutoNation Chrysler Dodge Jeep Ram Bellevue - Service Center

Service was very quick - faster than expected. Rapid check-in and check-out. Everything was done professionally. Complimentary cab rides from and back to the service center. Their competitor Rairdon's d check-in and check-out. Everything was done professionally. Complimentary cab rides from and back to the service center. Their competitor Rairdon's do not offer free rides, and are very sloppy. The only downside with this Center is that they are booked up weeks in advance, so you really need to plan your maintenance in advance. More

Excellent service at the service center. They squeezed our car in even though they were booked up! Kaylee was super helpful and our car was fixed quickly. our car in even though they were booked up! Kaylee was super helpful and our car was fixed quickly. More

New guy at the front helped me and when he got stuck on something he reached out to management which came out to help right away. Both were very friendly. something he reached out to management which came out to help right away. Both were very friendly. More

Service appointments are on time and completed properly. Team is friendly and approachable. Techs are knowledgeable and keep yuppie vehicle clean while in service and maintain to factory specs. Team is friendly and approachable. Techs are knowledgeable and keep yuppie vehicle clean while in service and maintain to factory specs. More

I choose to pay premium, to have Jeep experts service my newer Wrangler. Third oil service with them. Appointment booked on phone but no record when I arrived - fit me in anyway. When I came to pick it up, newer Wrangler. Third oil service with them. Appointment booked on phone but no record when I arrived - fit me in anyway. When I came to pick it up, was told they couldn't do 5-tire rotation because they couldn't figure out how to remove the center brake light. I was surprised because this is a stock Rubicon - surely they've seen these before?? I showed the tech the plug at the light, and waited another half-hour before this was eventually completed. After driving the vehicle for the first time since the service, I later noticed oil on the ground under it. Lifted the hood and found that the oil filler plug was just sitting on top of the radiator (thankfully must have wedged there so wasn't lost), and the plastic engine cover just sitting there loosely, not actually reinstalled. I don't know what the actual source of the oil leak is as it doesn't appear to have been splashing out of the open oil filter. I would expect to find such an amateurish, inexperienced effort from a Jiffy Lube, much less a Jeep dealership. The service advisor Taylor was very, very friendly and did his best. The (unknown) tech - the worst "service" I've ever experienced, by far. Luckily there's other Jeep dealerships in the area, hopefully I'll have better luck with them. More

I have a new Jeep, the service is less than standard, I am not impressed at all. I am thinking of driving all the way to Portland, from Bellevue, to have my Jeep serviced. That is an inconvenient, and ri am not impressed at all. I am thinking of driving all the way to Portland, from Bellevue, to have my Jeep serviced. That is an inconvenient, and ridiculous to say the least. The service staff do not say thank you are short, curt and could really use some customer service training! I am so disappointed. More

Brought my Jeep in to complete routine maintenance. They had no access to my vehicle's history which has consistently been done at Jeep dealerships. (first time I ever encountered this). Service manager ga had no access to my vehicle's history which has consistently been done at Jeep dealerships. (first time I ever encountered this). Service manager gave me a verbal quote and had me sign it but never supplied me with the written copy. Having realized I had an appointment later, I tried to call to get a status and make arrangements regarding pickup. After 15 minutes of being looped back into the automated system, I was finally connected. When I had to call again, I went directly to the number on the business card and left a voicemail. No response to my voicemail. Service manager called the next day with an additional $1100 in needed repairs. Told him I could not afford it and asked what could be taken off. I told him I needed to keep the cost down and he said he would find some discounts. No followup communication from him. Received a text message from him saying he would get back to me with a proposal. Never heard back from him. Texted him that evening saying I was not authorizing the additional cost. Dug up my previous service from a different dealership which indicated the work he suggested had been done approximately 5k miles previously. It also had prices for the items to be addressed. Called the next day and went through the line item costs and verified the services previously suggested were being completed. Cost was approximately 150% more than quoted by the previous dealership. Agent indicated all of the work was completed and there were no discounts applied to the bill. Requested a call back from the service manager. No response. Called again at the end of the day and again got looped to the automated service. Called sales and told them my situation and they told me that service doesn't respond to them either so I shouldn't feel bad. Went in early the next morning and service manager told me he found a discount coupon online at their website. We had words, he denied texting me and told me they have an automated bot that sends out texts with his name on it. Hope this review helps you make a good decision for your vehicle. I'm going back to the other dealership because I want to upgrade my Jeep, but want a dealership with some integrity and honesty, who can communicate, be prompt and set clear expectations. More