AutoNation Chrysler Dodge Jeep Ram Bellevue - Service Center

My issues were taken care of effectively and Rodney the service advisor was courteous and kept us informed of the progress during service. service advisor was courteous and kept us informed of the progress during service. More

Friendly staff, great service with a sense of urgency appointment time honored and job was complete before time quoted. appointment time honored and job was complete before time quoted. More

I recently bought a 2022 Ram Rebel and had issues with this truck before leaving the lot. My mistake for not seeing this as an omen. TPMS sensor wasn't able to read the passenger side rear tire. I schedul this truck before leaving the lot. My mistake for not seeing this as an omen. TPMS sensor wasn't able to read the passenger side rear tire. I scheduled a service to have it looked at, and they discovered it was a bad gauge cluster. I dropped my truck off on January 17th. Due to parts being on backorder, gauge cluster finally coming in and there still being an issue and needing to order another part (Which was also on backorder) I finally received my truck exactly 1 month later. During that time, I was told by the dealer that I should reach out to Dodge Ram customer service to expedite the parts and for updates. I was tossed around to several people there, who were "handling my case" Communication from Corporate was trash, any attempt to reach out to my case manager(s) was met with radio silence, which is extremely frustrating when the dealer had my truck longer than I did. After calling/emailing Dodge customer service almost daily, I finally had a tracking # for the part we needed. I texted that over to my service writer and a day later my truck was FINALLY DONE! During this time, I was contacted by the dealer that my plates had arrived. I asked if they could put them on, and they said "No problem" (This was 15 days or so before my truck was done) when I arrived a month later to pick up my truck, the plates were not on my truck, or in my truck, my dash was marred (From something used to pull the console?) there were two long screws in my cupholder (Do those go to my truck?) my right rear tire was low, and my battery was low. Everyone at the shop was cordial, but the delivery was weak at best. I've spent close to 70K on a truck I didn't have 1 day without issue, the dealer had for an entire month and this was the way I got it back? rubbed me the wrong way a bit. my consolation prize for picking a tainted truck was two car wash coupons though, so there's that. Again, the staff were all cordial and pleasant to work with, but the process was lame, telling me to call corporate to expedite the issue was lame, the delivery of my truck when completed was lame. I left feeling that I was the problem, when it was your truck that is the problem. Rodney, you handed me the keys and expected me to go find my truck in the back lot? I told you when I would be at your shop, and I was there at that time. Why wouldn't you have had my truck pulled up to the front, xxxx, the xxxx upper dash console was still popped out. More

Prompt service, suggested service comprehensive, ride to and from personal residence safe and efficient, car delivered on time promised. and from personal residence safe and efficient, car delivered on time promised. More

I was there for service , Rodney was very informative and helpful about my car and needs, Thank You for having such a Great man helpful about my car and needs, Thank You for having such a Great man More

I was greeted immediately. The service tech that assisted me was friendly & thorough.. The waiting area was clean. The service tech that assisted me was friendly & thorough.. The waiting area was clean. More

Brennan and his team were very good at finding parts and completing the needed repairs for two of our vehicles. completing the needed repairs for two of our vehicles. More

I recently took my 2018 Pacifica in for its 20k service. Scheduling the appointment was simple on the website, and I got handy calendar notices and reminders. Check-in for my appointment was quick and easy, Scheduling the appointment was simple on the website, and I got handy calendar notices and reminders. Check-in for my appointment was quick and easy, and they arranged a ride home and back via Lyft which was super convenient. Thanks for a quick and easy experience! More

They performed my 10K service and fixed a recall. This part went well. I requested that they look into a certain issue, however, when I picked up my Jeep they said they could not reproduce it. Ho This part went well. I requested that they look into a certain issue, however, when I picked up my Jeep they said they could not reproduce it. However, when I turned it on to leave, the issue was immediately visible. I guess they did not investigate to deeply More

Thank You for the perfect service I received yesterday. It was great from the time I checked in until I left. It was great from the time I checked in until I left. More