AutoNation Chrysler Dodge Jeep Ram Bellevue - Service Center

Worst service department ever. Never answered a single phone call. I called twelve times over a few days before I gave up. Finally got a text 5 days later. I wasn’t expecting my ca Never answered a single phone call. I called twelve times over a few days before I gave up. Finally got a text 5 days later. I wasn’t expecting my car to be ready but just wanted to know a rough timeline so I knew whether I needed to rent a car or not. Spent $700 on Ubers. I will never be back. More

the truck had a recall, when I took it In within 5 min they had a Lyft to take me back home, one day to repair the recall on my RAM 1500 limited longhorn. they had a Lyft to take me back home, one day to repair the recall on my RAM 1500 limited longhorn. More

I had a great experience with Rodney at check in and through the repair process. Rodney was clear on the process, communication approach and accommodating to my schedule. The repair work was able to be through the repair process. Rodney was clear on the process, communication approach and accommodating to my schedule. The repair work was able to be completed in a day thus minimizing the impacts on my transportation needs. More

On the same day, I was able to get an oil change when other dodge dealers in Seattle area were telling me I had to wait a month other dodge dealers in Seattle area were telling me I had to wait a month More

Clean , Busy , Organized ,Helpful , Sincere, I enjoyed my time as my truck was repaired . Thanks my time as my truck was repaired . Thanks More

The people in the service center were extremely nice when I arrived and treated me with kindness and respect. The reason for the 2 star review is because of communication after I dropped my van off. I had an I arrived and treated me with kindness and respect. The reason for the 2 star review is because of communication after I dropped my van off. I had an appointment at 9am on a Friday for oil change/rotation. I asked them to look at another minor issue as well if they could fit it in (also noted when I made the appointment)--they said no problem but said they'd need to keep the van until Monday evening instead of a few hours for just the oil change/rotation. When I inquired around 4pm on Monday whether the van was ready, I was told it hadn't been started on--oil change or my other issue, and said it wouldn't be done until Tuesday now. This would have been fine had they updated me during the process, saying they were delayed and hadn't started. However, my husband and I had already planned our Monday and Tuesday around the pickup of the van so it was extremely annoying to find out last minute that we wouldn't have it. Communicate earlier with your customers so you meet their expectations. The world is slower right now, but when something that is normally expected to take 1 hour, takes 5 days, that needs to be communicated upfront. More

Awesome customer service rep. Got me in quickly and kept me updated with texts Recommended! Got me in quickly and kept me updated with texts Recommended! More

We have been with CDJ of Bellevue for probably 20 years. Our service representative "Chris Rider" is simply extremely competent. Any problem we might have concerns about, Chris takes care of everything. Our service representative "Chris Rider" is simply extremely competent. Any problem we might have concerns about, Chris takes care of everything... Thank you Chris. More

They are very friendly, have been able to schedule me rather quickly and the facility is clean and nice to wait inside. rather quickly and the facility is clean and nice to wait inside. More

I come here for my service needs and everytime the guys are very helpful and patient. The work is always done right. are very helpful and patient. The work is always done right. More