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AutoNation Chrysler Dodge Jeep Ram Bellevue - Service Center
Bellevue, WA
386 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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386 Reviews of AutoNation Chrysler Dodge Jeep Ram Bellevue - Service Center
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June 12, 2023
This was the worst service experience I have had in almost 30 years of owning vehicles. Made an appointment for the first oil change on my new Promaster van as well as a request to look at the frequen almost 30 years of owning vehicles. Made an appointment for the first oil change on my new Promaster van as well as a request to look at the frequent automatic changing of the digital speed display from MPH to KPH even though the setting is MPH. You can read about this behavior on forums and I let the service advisor know that I was not changing the settings. This was Monday at 7:30am and was told they may need to keep it over night. I never heard from the dealer on Monday. I never heard from the dealer on Tuesday by the end of the day and called to get a voicemail, so I left one. I also emailed the service advisor and was told he would look into it first thing in the morning. I never heard from them by close of business on Wednesday. I called only to get another voicemail and I left another one. I decided to go to the dealership Thursday in the morning on my way to work to figure out what was doing on. When I got there I waited (without even being acknowledged) while the service advisor and what looked like one of the techs chatted away for about 10 minutes. When I was finally helped, I was told they were short staffed and had not even started on the van yet. I got a call Thursday afternoon informing me the van was done and I could pick it up. This story gets even better... I was told the MPH/KMH issue was my fault as I was changing the settings. When I go to drive away I then noticed the dash below the stereo has a large gap where the clips are not seated. I've owned this van for six months and this has never been an issue unit I picked up the van. I went and grabbed the service advisor before leaving the grounds to show him this and he said they could warranty it as it looks like it "warped" and I should setup an appointment. I went home and unscrewed the cover and pulled it off the dash and, right away, could see what the issue was... the clips had been broken when the dash was removed by being overly stressed. Now, I have a loose dash that can only be remedied by replacing due to the damage. Before you reply with a cookie-cutter canned "please call so we can find a solution", there is no way I am every going to let your staff anywhere near my vehicles again. More
by danlorek
Employees Worked With
Marcelino
June 12, 2023
Establishing hte appointment was easy, as was check in. My repair need was significant, but Chris and team kept me informed along the way. Thanks a bunch. My repair need was significant, but Chris and team kept me informed along the way. Thanks a bunch. More
by thaser
Employees Worked With
Chris
June 12, 2023
I made an appointment online for oil change, tire rotation, and check power steering (indicator light). When I arrived to drop off my car, I was told there were several updates and a recall item ite rotation, and check power steering (indicator light). When I arrived to drop off my car, I was told there were several updates and a recall item item that also needed to be done. I had expected to have my car ready by the end of the work day, but was told they might need it for 2-3 days. Big surprise and not expected. I was scrambling to make other arrangements for transportation. My car ended up being done and ready by 3pm the same day. More
by jw
Employees Worked With
unknown
June 12, 2023
Chris, working in the service shop, does a great job of taking care of his customers. He is pleasant, polite, professional, and followed up with me when a part that was needed had to be ordered, then insta taking care of his customers. He is pleasant, polite, professional, and followed up with me when a part that was needed had to be ordered, then installed at a later date. More
by jeff.krueger2
Employees Worked With
Christopher Rider
June 05, 2023
I visited without appointment to check if they have time and may accept my vehicle to change my battery and check front screens and ac system was not working. Good thing was they took an hour and takecare e and may accept my vehicle to change my battery and check front screens and ac system was not working. Good thing was they took an hour and takecare everything. Was an amazing experience. More
by dawood.syed474
Employees Worked With
Chris
June 04, 2023
I have been going there since 1972, the last two times my car was not ready, some one quit or something else happened. Calling and no one answers except in sales. Thank you in sales. Have always gotten a my car was not ready, some one quit or something else happened. Calling and no one answers except in sales. Thank you in sales. Have always gotten a rental or loaner, not this time. It made it hard for us. I hope that they get there customer service back. More
by Flawles
Employees Worked With
Young man first desk.
