AutoNation Chrysler Dodge Jeep Ram Bellevue - Service Center

Fast service, but one thing i suggest is to not keep asking for the credit card from clients if they have prepaid already. asking for the credit card from clients if they have prepaid already. More

Complete lack of communication from service department it took 4hours multiple times to get to get a response from them during the 3 months my Jeep was there took 4hours multiple times to get to get a response from them during the 3 months my Jeep was there More

Our services did very wonderful. Too our employees is very nice and friendly.keep on services very good. Too our employees is very nice and friendly.keep on services very good. More

I was able schedule an appointment online quickly to have my car serviced. The check-in the day of was quick as well as the service. my car serviced. The check-in the day of was quick as well as the service. More

I’ve been there just twice, The first time very good costumer service, attentive and courteous. The second time completely opposite experience. costumer service, attentive and courteous. The second time completely opposite experience. More

Clean and comfortable waiting area. CSR was a little odd but he ended up being a nice guy. CSR was a little odd but he ended up being a nice guy. More

I was able to schedule next day appointment. I was in and out in about forty minutes and received a free car wash. Great experience! I was in and out in about forty minutes and received a free car wash. Great experience! More

My service was good, friendly and didn’t have to wait to long for my car long for my car More

Horrible service! Brought my truck in at 8:15am as scheduled for standard maintenance. I asked roughly how long and they said a couple of hours and I replied no prob Brought my truck in at 8:15am as scheduled for standard maintenance. I asked roughly how long and they said a couple of hours and I replied no problem and they said they'd call when it was done. Well at 4:00pm I called to ask if it was done, got directed voicemail so left a message. No reply so I called at 4:30pm, no reply. Called again at 4:45pm, no reply. Called the sales department and they said they would go over and ask that someone calls me back, no reply. Called service again 5:00pm, no reply. Called at 5:15pm, no reply. Left messages with the service person and the service manager numerous times and NOTHING. Got a ride over there as they closed at 6pm and what do you know the Service Manager Brennan Bassett and another service person are chatting. I saw my truck in the lot and kindly explained the issue. Brennan told me sorry, the phones are down. Looking at the service receipt my truck was done at 11:59am however they did not complete the service - tire rotation and air filter. Asked about it and they said the air filter is only if needed but the tech listed it as yellow (where they would sell me one as needed) but given I prepaid when I bought the truck, now yellow is fine! The tire rotation they said they couldn't find the wheel lock, the tires have never been rotated and need it, - it was in the glove box in the front right - never called or asked. What a way to damage a long standing customer! In the end Brennan gave me 5 free car washes as comp - okay but now I have to come back too. I will be writing to the owner - not as a "Karen" but as a person who only expected the basics. Horrible, avoid them! More

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