AutoNation Chrysler Dodge Jeep Ram Bellevue - Service Center

Exelente servicio. Muy amable les doy un 100. % un buen servicio y amabilidad sobretodo respuestas seguras y ambiente agradable. Muy amable les doy un 100. % un buen servicio y amabilidad sobretodo respuestas seguras y ambiente agradable. More

Made appointment at 10:15am Saturday for oil change waiting onsite. It took 3.5 hours to complete. Got radio problem, asked to just reset power from it, hoping it will "fix" that obviously low quali waiting onsite. It took 3.5 hours to complete. Got radio problem, asked to just reset power from it, hoping it will "fix" that obviously low quality part, -no go. Instead, offered to bring car back for $235 troubleshooting, possibly $500-$600+ dollars (estimate) to replace. Will try to avoid More

I have bought four cars here ant the Bellevue location over the past ten years, and I take them here for service. The service staff has changed frequently during this time. The staff that was effective an over the past ten years, and I take them here for service. The service staff has changed frequently during this time. The staff that was effective and worked toward the customer’s benefit are always the ones you don’t want to see go. Recently, restoration has been made to the dealership. One change I noticed was no red, blue, green team. I like this. As long as you have an appointment and are being helped, or a customer representative is asking you if you need help at anytime of your visit, that’s the most important to me. And this service department meets those expectations for me as a customer. During my last visit, I received a text of the dirty air cabin filter from my vehicle, which must be a new procedure because I’ve never received picture texts from a service rep during prior visits. I was expecting that service rep to come talk to me about replacing it, but after a some time I noticed my vehicle sitting in a parking space outside the service bay. I enquired about my vehicle with another service rep and found that my vehicle was ready to go. This service rep helped me check out. At that point I didn’t question why the original service rep didn’t come talk to me or offered to check me out. At the time I noticed they were busy with another customer. There could have been other circumstances too, that I don’t have knowledge of. Thank you Marcelino for stepping up and helping me. Thank you for your card. You helped me with my last visit and I will be sure to ask for you for future visits. More

Terrible customer service. Slow service, I decided to give them a second chance but definitely the service department need some customer service skills, same experience both ti Slow service, I decided to give them a second chance but definitely the service department need some customer service skills, same experience both times I have been there. Never waited so long for an oil change. More

My service supervisor, Chris Rider, is knowledgeable, courteous, and helpful with everything that my Dodge truck may need. courteous, and helpful with everything that my Dodge truck may need. More

Very poor communication on repair status and schedule. Second visit required to fix faulty repair work. Second visit required to fix faulty repair work. More

I have been visiting the agency for more than 3 years. My first visits for the service used to be fast, no more than an hour. My two past visits has been longer (2 hours or more) and I asked me what is t My first visits for the service used to be fast, no more than an hour. My two past visits has been longer (2 hours or more) and I asked me what is the point of making an appointment if at the end I will end waiting so much time for my vehicle? Something changed since the first years, they used to be more efficients. More

Brought my vehicle in for service. They had it for a month but after picking it up, I found that the three main concerns that I brought it in for in the first place were all still pre They had it for a month but after picking it up, I found that the three main concerns that I brought it in for in the first place were all still present. They also 'upsold' me on multiple services that I recognized after the fact were all performed within the last six month and thus did not need to be done at all. Communication was lacking with me having to initiate all contact with them (call, email, text). More

It is difficult to reach somebody in service. Your phone numbers are all messed up Google website phone numbers is disconnected Your phone numbers are all messed up Google website phone numbers is disconnected More

I will start by saying that previously I gave the dealership high marks, but for my last two visits….both for service, the service department has been totally understaffed, generating long extended w dealership high marks, but for my last two visits….both for service, the service department has been totally understaffed, generating long extended waits just to check in. Trying to follow up to check the status of my vehicle was virtually impossible…..tried phone, text and email. All that made me wonder the quality of actual mechanical service performed on my Jeep. More