AutoNation Chrysler Dodge Jeep Ram Bellevue

Had to tow my daily driver on a saturday night due to an issue not covered by warranty. It took them almost a week to find what parts needed and to order them then there is delay in getting parts. I compl issue not covered by warranty. It took them almost a week to find what parts needed and to order them then there is delay in getting parts. I completely understand that they are busy and have delay in getting parts, my issue is that service advisor was always very rude, whether its while checking in car or going there to check on status. After enduring this for almost 2 weeks, I called to check on status, he asked not to call and dealership is not interested in keeping my vehicle they will let me know when its done in a very rude tone. Obviously as its my daily driver I want to know when it is done so that I can get back to work or plan accordingly. That was the last straw which made me take the vehicle out from that dealership (paid 110$ as they towed to their shop next door) I was regular customer of this dealership and haven't had this kind of experience earlier. Haven't seen such a rude behavior with ANY dealer. Would recommend Rairdon's dealership in Kirkland for service needs, even though their prices are same as this dealer, they at least treat their customers with respect. More

This dealer does not do a great job communicating in general. I had to proactively contact them twice to find out information about my car and their rental car policies and procedures. Even then they di general. I had to proactively contact them twice to find out information about my car and their rental car policies and procedures. Even then they did not communicate their policies clearly. Very disappointed in their ability to communicate. More

Duante was extremely professional and helpful. Amazing asset to you team!!! He was also kind and courteous. Amazing asset to you team!!! He was also kind and courteous. More

Very friendly. Christine was warm and welcoming from the start. I would recommend her to anyone. Christine was warm and welcoming from the start. I would recommend her to anyone. More

We appreciate their patience and care for us as customers. They try their best to support our decision. What I felt thankful was they stood by us as our supporters to welcome our first Jeep, not ju customers. They try their best to support our decision. What I felt thankful was they stood by us as our supporters to welcome our first Jeep, not just tried to sell and made a deal. I felt their sincereness. More

However, your folks made a check on my air filter and the indoor air filter but did not talk to me. You might have had some revenue. Joseph L. Hughes indoor air filter but did not talk to me. You might have had some revenue. Joseph L. Hughes More

The service advisor, Daunte, was so thorough and had top notch communication. He explained what everything was on the invoice and communicated about timing of when the vehicle would be done. notch communication. He explained what everything was on the invoice and communicated about timing of when the vehicle would be done. More

Excellent customer service from Daunte. Kept me updated on the progress of my vehicle when I dropped it off for servicing and oil leak check. He was also very helpful in advising me to use Kept me updated on the progress of my vehicle when I dropped it off for servicing and oil leak check. He was also very helpful in advising me to use Mopar parts for my Ram 1500. Very professional and knowledgeable on vehicle parts and service. More

Jeremy was great, very easy to work with and great service. Left the dealership very confident in my purchase. service. Left the dealership very confident in my purchase. More

Friendly, helpful service people. Who make sure they have the correct information and assist in a timely manner. Who make sure they have the correct information and assist in a timely manner. More