AutoNation Chrysler Dodge Jeep Ram Bellevue

Bought my first car here in May (factory order with Shawn B.) and had a great sales experience. Just finished a break-in service and the service department was great to deal with. Even though this dealer is B.) and had a great sales experience. Just finished a break-in service and the service department was great to deal with. Even though this dealer is further from my house than other Dodge dealers, I will use this one whenever possible. More

Ramon and Starr made the purchasing process easy and hassle free. There was no wasted time and no sales pressure techniques. I have purchased many cars in the past and this was one of the best dealers s hassle free. There was no wasted time and no sales pressure techniques. I have purchased many cars in the past and this was one of the best dealers so far. More

Dante and James, were very helpful, friendly and took care of replacing my headlight in no time at all. Much Appreciated!!! care of replacing my headlight in no time at all. Much Appreciated!!! More

What an amazing experience buying my dream car. I recently purchased the vehicle I have always wanted and Ramon from ford auto nation made the process effortless. He is very knowledgeable and reall I recently purchased the vehicle I have always wanted and Ramon from ford auto nation made the process effortless. He is very knowledgeable and really helped make the process of finding my jeep easy! I would 10/10 recommend both ford auto nation and Ramon to everyone looking for a new vehicle! Thank you so much! More

The service process was straightforward and easy; from scheduling, to drop off, to service and ultimately pickup. Everyone was friendly, helpful and informative from the person handling my intake, to the scheduling, to drop off, to service and ultimately pickup. Everyone was friendly, helpful and informative from the person handling my intake, to the person calling me to let me know everything was completed to the person that checked the vehicle out. More

I bought a new Ram 1500 and unfortunately was in an accident that totaled the truck. Tyler was very helpful tracking down a née replacement and kept me posted all.the way. Great salesman Robert accident that totaled the truck. Tyler was very helpful tracking down a née replacement and kept me posted all.the way. Great salesman Robert More

Slow repair service, little to no phone communication with the service supervisors in regards to repair status will not answer phone or return phone messages. In person ok. Repair costs outrageous, proba with the service supervisors in regards to repair status will not answer phone or return phone messages. In person ok. Repair costs outrageous, probably will not return. More

Customer service and follow up is very good. Pricing seems unusually high, and you get the feeling your being had. Pricing seems unusually high, and you get the feeling your being had. More

Brought my 2017 Jeep Grand Cherokee in because my rear windshield was damaged and when it was replaced by another business. After the windshield was replaced it was discovered that my rear hatch wouldn't windshield was damaged and when it was replaced by another business. After the windshield was replaced it was discovered that my rear hatch wouldn't shut/latch completely, leaving the rear sensor to consistently go off with a warning. I also thought while I had my Jeep there I would also get an oil change as well. Duante was my service advisor and what I immediately liked about him was that he level set my expectations right away. Explaining to me what the process would be, how much time it would potentially take and explaining to me that the service would NOT be finished that day. (Which btw when I called to originally set up this appointment the woman on the phone assisting me did NOT make it very clear whether or not my car would be finished same day or even within a few hours. I live in West Seattle, so to commute to and from Bellevue with the WS bridge being down isn't a quick trip.) Daunte also explained that if the timeline were to slip, he would make sure to communicate the information to me immediately. Sure enough, the timeline did slip as it was discovered that my rear latch needed replacement, Daunte had the part ordered that same day in hopes it would come in the following. He kept me in the loop step by step so there was no guessing on my end. I would highly recommend asking for Daunte for all of your service needs. He is very professional, friendly, to the point, and will ensure you understand what is or isn't needed for your vehicle. I appreciated his patience with me and my questions and that he kept me feeling comfortable while my Jeep was in service. The one thing I will say about the Service department as a whole is that I wish they communicated better when it comes to what services your vehicle needs at the time it is needed. It was pointed out to me that there were things needed that weren't done at the appropriate time (at 20K). So I ended up spending more than I originally expected to be paying. Also, when calling to book your service, that the person handling the call can answer questions efficiently and if they don't know the answer find someone who does. Thankfully because I didn't TRUST the person booking my appointment (and they weren't trying to find the answers to my questions to help me make an informed decision) I already went to my appointment assuming my car would be staying over night if not for a couple of days. So when Duante informed me that I would need to keep my car with them, I wasn't surprised. More

Buying process was super easy and enjoyable. Both our sales guy Jeremy and Josh in finance were great! Both our sales guy Jeremy and Josh in finance were great! More