AutoNation Chrysler Dodge Jeep Ram Bellevue

Worst service department ever. Never answered a single phone call. I called twelve times over a few days before I gave up. Finally got a text 5 days later. I wasn’t expecting my ca Never answered a single phone call. I called twelve times over a few days before I gave up. Finally got a text 5 days later. I wasn’t expecting my car to be ready but just wanted to know a rough timeline so I knew whether I needed to rent a car or not. Spent $700 on Ubers. I will never be back. More

Ivan Burazer was a perfect gentleman who genuinely cared about us as customers and people throughout the order, sale, and delivery process. He was always responsive to our communications and provided answer about us as customers and people throughout the order, sale, and delivery process. He was always responsive to our communications and provided answers to our questions. Since our purchase, Ivan has been like a friend with whom we continue to have a great post-purchase costumer experience. Marcus Llane, the Finance Manager, evaluated our vehicle's needs and our ownership plans, and he provided appropriate protection and maintenance plan recommendations. He explained the value and reasoning behind each recommendation, ultimately ensuring we made informed decisions in our selections. He is a dedicated professional and a pleasure to work with. Sales Manager Starr Wakefield was and continues to be an exceptional resource throughout our experience with Autonation CDJR Bellevue. She was not only attentive during our buying process, but she continues to be proactive in facilitating our transition to owning, maintaining, and ultimately enjoying our vehicle. The team at Autonation CDJR Bellevue has been a pleasure to do business with. We have had a great experience and intend to continue the relationship. More

My new Jeep Grand Cherokee is the best vehicle I’ve ever owned. Sonya and staff at AutoNation Bellevue were fast and efficient and answered all of my questions. I’m very happy. owned. Sonya and staff at AutoNation Bellevue were fast and efficient and answered all of my questions. I’m very happy. More

Five star customer service! ! Mitchell, did a great job answering all our questions about the vehicle and financing options. We felt heard and valued. The management team, includ ! Mitchell, did a great job answering all our questions about the vehicle and financing options. We felt heard and valued. The management team, including Fedja and Starr helped us stay within our budget and were very accommodating to our high energy toddler. Marcus in finance helped expedite the process so we can enjoy the rest of the day. Great customer service! We will be back. More

I had a terrible experience at this dealership. I had question about the service and called/text for advisor for two weeks with no reply. I had to call a supervisor for them to return my call. The I had question about the service and called/text for advisor for two weeks with no reply. I had to call a supervisor for them to return my call. Then, the advisor text me to tell me my vehicle was ready for pickup. In the text advisor offered me a lyft ride to pick me up. I replied back and said yes, I need a ride - no reply from advisor. They performed 30k service ($1300) and they couldn’t vacuum my vehicle??? I looked and they did not fill my coolant or windshield fluid. More

I had a great experience with Rodney at check in and through the repair process. Rodney was clear on the process, communication approach and accommodating to my schedule. The repair work was able to be through the repair process. Rodney was clear on the process, communication approach and accommodating to my schedule. The repair work was able to be completed in a day thus minimizing the impacts on my transportation needs. More

the truck had a recall, when I took it In within 5 min they had a Lyft to take me back home, one day to repair the recall on my RAM 1500 limited longhorn. they had a Lyft to take me back home, one day to repair the recall on my RAM 1500 limited longhorn. More

On the same day, I was able to get an oil change when other dodge dealers in Seattle area were telling me I had to wait a month other dodge dealers in Seattle area were telling me I had to wait a month More

Clean , Busy , Organized ,Helpful , Sincere, I enjoyed my time as my truck was repaired . Thanks my time as my truck was repaired . Thanks More

The people in the service center were extremely nice when I arrived and treated me with kindness and respect. The reason for the 2 star review is because of communication after I dropped my van off. I had an I arrived and treated me with kindness and respect. The reason for the 2 star review is because of communication after I dropped my van off. I had an appointment at 9am on a Friday for oil change/rotation. I asked them to look at another minor issue as well if they could fit it in (also noted when I made the appointment)--they said no problem but said they'd need to keep the van until Monday evening instead of a few hours for just the oil change/rotation. When I inquired around 4pm on Monday whether the van was ready, I was told it hadn't been started on--oil change or my other issue, and said it wouldn't be done until Tuesday now. This would have been fine had they updated me during the process, saying they were delayed and hadn't started. However, my husband and I had already planned our Monday and Tuesday around the pickup of the van so it was extremely annoying to find out last minute that we wouldn't have it. Communicate earlier with your customers so you meet their expectations. The world is slower right now, but when something that is normally expected to take 1 hour, takes 5 days, that needs to be communicated upfront. More