AutoNation Chrysler Dodge Jeep Ram Bellevue

Made appointment at 10:15am Saturday for oil change waiting onsite. It took 3.5 hours to complete. Got radio problem, asked to just reset power from it, hoping it will "fix" that obviously low quali waiting onsite. It took 3.5 hours to complete. Got radio problem, asked to just reset power from it, hoping it will "fix" that obviously low quality part, -no go. Instead, offered to bring car back for $235 troubleshooting, possibly $500-$600+ dollars (estimate) to replace. Will try to avoid More

I have bought four cars here ant the Bellevue location over the past ten years, and I take them here for service. The service staff has changed frequently during this time. The staff that was effective an over the past ten years, and I take them here for service. The service staff has changed frequently during this time. The staff that was effective and worked toward the customer’s benefit are always the ones you don’t want to see go. Recently, restoration has been made to the dealership. One change I noticed was no red, blue, green team. I like this. As long as you have an appointment and are being helped, or a customer representative is asking you if you need help at anytime of your visit, that’s the most important to me. And this service department meets those expectations for me as a customer. During my last visit, I received a text of the dirty air cabin filter from my vehicle, which must be a new procedure because I’ve never received picture texts from a service rep during prior visits. I was expecting that service rep to come talk to me about replacing it, but after a some time I noticed my vehicle sitting in a parking space outside the service bay. I enquired about my vehicle with another service rep and found that my vehicle was ready to go. This service rep helped me check out. At that point I didn’t question why the original service rep didn’t come talk to me or offered to check me out. At the time I noticed they were busy with another customer. There could have been other circumstances too, that I don’t have knowledge of. Thank you Marcelino for stepping up and helping me. Thank you for your card. You helped me with my last visit and I will be sure to ask for you for future visits. More

Terrible customer service. Slow service, I decided to give them a second chance but definitely the service department need some customer service skills, same experience both ti Slow service, I decided to give them a second chance but definitely the service department need some customer service skills, same experience both times I have been there. Never waited so long for an oil change. More

Excellent service and very attentive to customer needs. Very evident that it’s a real team who puts the customer first. Very evident that it’s a real team who puts the customer first. More

My service supervisor, Chris Rider, is knowledgeable, courteous, and helpful with everything that my Dodge truck may need. courteous, and helpful with everything that my Dodge truck may need. More

You can do better elsewhere. I bought a preowned Lexus from them. I was told when I bought it to go through their service department for warranty work. I called to make a se I bought a preowned Lexus from them. I was told when I bought it to go through their service department for warranty work. I called to make a service appointment, could only talk to a receptionist. She told me I was on my own. They would not service my car, get service elsewhere . She didn’t even ask why I needed service. Not buying from them again. I’ll be buying my cars elsewhere too.. you should too. More

Claire was an extremely kind, patient agent. I appreciated her prompt communication even after buying a new car. Thanks Claire for making my experience seamless. I appreciated her prompt communication even after buying a new car. Thanks Claire for making my experience seamless. More

Very helpful and friendly. Our salesman made the whole transaction enjoyable. The whole experience was great! Our salesman made the whole transaction enjoyable. The whole experience was great! More

Very poor communication on repair status and schedule. Second visit required to fix faulty repair work. Second visit required to fix faulty repair work. More