AutoNation Chevrolet West Colonial - Service Center

My truck was in for a major warranty repair. This dealership had it for three months. I contacted them every day and not one time. Did somebody answer the phone or call me back I asked for the g This dealership had it for three months. I contacted them every day and not one time. Did somebody answer the phone or call me back I asked for the general manager and the owner and they did not respond I contacted Mary Barra, General Motors, CEO, and she did not respond but referred me to a resolution specialist. All he did was say I’m so are you go through this but never did help me. He said he had trouble getting through and they never contacted him. How old is company stays in business I don’t know when I was here to pick up my vehicle, it had a dent in it, and they refused to except they did it, despite it being in their workshop, the entire three months , in addition, while I was here, another lady had her car in there for several days and was yelling because it wasn’t ready. More

Horrible service department! They get paid by the amount of money they bill! So need less to say your bill will be very high and they tell everyone it’s not covered under your wa They get paid by the amount of money they bill! So need less to say your bill will be very high and they tell everyone it’s not covered under your warranty because they get paid less. I have left countless messages with call logs to prove it- never a call back. I even called the sales department hoping they could transfer my call for someone to answer but no luck! My Service rep was William Fierro. Never called me yo tell me what was wrong with the truck, never gave me a quote, just did the work-told me to pick it up and hit me with a $700.00 bill. Even though the truck is 12 days old and definitely under warranty! I highly recommend not using this service department More

I am very happy with this dealership, the service is excellent and everyone is very nice! I trust this dealership and that is not the usual. excellent and everyone is very nice! I trust this dealership and that is not the usual. More

This my second time at this dealership and my first experience was super great. This time not so much. Last time I made an appt. Last minute and was squeezed in. This time well in advance and I waited experience was super great. This time not so much. Last time I made an appt. Last minute and was squeezed in. This time well in advance and I waited on my car. It took almost triple the time I was told and my oil light won't stop coming on. I went in for an oil change like last time. In fact, I've never had this problem before and I've had multiples on this vehicle. I as going to save my review until the problem is handled and give a chance to fix the issue but you asked More

Quick, reliable, and very attentive. I was able to get in and out faster than I expected. I was able to get in and out faster than I expected. More

Great customer service and timely repairs. The constant updates on the status of my vehicle service was timely and informational. Additional service needs were identified and pricing was p The constant updates on the status of my vehicle service was timely and informational. Additional service needs were identified and pricing was provided. Great. More

Will from the service department had me in an out in no time. The waiting area was clean and Internet access available. I was able to work while my car was being maintenance and everything was great! time. The waiting area was clean and Internet access available. I was able to work while my car was being maintenance and everything was great! More

I always enjoy my visit to have my truck serviced. the service attendant was very cordial and informative and compassionate. the service attendant was very cordial and informative and compassionate. More

My service advisor was named Jamel. He has excellent people skills and kept me informed every step of the way. In addition to the customer service when Jamel was unavailable, I connecte He has excellent people skills and kept me informed every step of the way. In addition to the customer service when Jamel was unavailable, I connected myself with RJ, another service advisor with an excellent work ethic and teamwork. This experience changed the way I think about taking my vehicle to get serviced at a dealership. Great job, AutoNation Chevrolet West Colonial!!! More

AutoNation Chevrolet scheduled me an appointment and then when I got there, told me it could take up 1 week for a diagnosis , mind you on a car they built. Needless to say, they kept my car for 2 weeks and q when I got there, told me it could take up 1 week for a diagnosis , mind you on a car they built. Needless to say, they kept my car for 2 weeks and quoted me over 6k to fix a 2015 Chevy , and had the AUDACITY to call me to try to buy it . More