AutoNation Chevrolet West Austin - Service Center

Not the Best but not the worst service I have had Service was completed in less than 2 hours after drop off. Only down side the service shuttle only dropped me off at work and it is now the policy of Service was completed in less than 2 hours after drop off. Only down side the service shuttle only dropped me off at work and it is now the policy of the dealership that they will not pick you up from work or home to retrieve your car. Since I only have the 1 car this is an unnecessary complication to continue to do business with Autonation Chevrolet West Austin. Independent shops do offer the shuttle service to and from their shop. They never follow online service appointments. It is best to call them More

Great Customer Service Tony Do is without a doubt THE best service rep I've ever experienced. My fourteen year old truck finally had a major breakdown the day before I was t Tony Do is without a doubt THE best service rep I've ever experienced. My fourteen year old truck finally had a major breakdown the day before I was taking a long trip to my aunt's funeral. As the necessary part to repair my truck was in Fort Worth, there was not enough time to execute the repair prior to the last possible moment I could leave. Tony set me up with a loaner and sent me on my way, told me not to worry about a thing. And, I'm not talking compact car. The loaner was comparable to what I drive, only BRAND NEW. When I returned two days later my truck was repaired and waiting for me at the EXACT cost I was told it would be. When my daughter graduates from college in a couple of years and I'm ready to purchase a new vehicle, I know I'll be going back to Auto Nation. With customer service like that, why would I go anywhere else? More