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AutoNation Chevrolet West Austin

Austin, TX

4.7
557 Reviews
AutoNation Chevrolet West Austin is one of the largest Chevrolet dealerships in the Austin, and carries one of the largest inventories of new and pre-owned Chevrolet cars, trucks, and SUVs. Located in Austin and only a few minutes north of Downtown, AutoNation Chevrolet West Austin is your local destination for all things Chevrolet. Check out our website or visit our Austin showroom in person to find your perfect new or used Chevrolet today!
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11400 Research Boulevard

Austin, TX

78759

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Showing 557 reviews

October 21, 2020

I made an appointment for my 2018 Traverse for maintenance online. When I arrived for my appointment the service guy said to ignore online as it wasn't up to date in regards to the services I wan More

by melmccarty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
October 13, 2020

Took in my Tahoe last Wednesday and left it - after 24 hours no response. I sent contact text message and said what is status - no response.. I sent another text and said I am coming to get it and I wan More

by PeterB
Recommend Dealer
No
Employees Worked With
Jacob
Oct 28, 2020 -

AutoNation Chevrolet West Austin responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 592-3197 to discuss what we can do to help.

September 08, 2020

My sales experience was great, it’s unfortunate that I need to give such a low rating for the service department. I come from dealing with BMW and Mini of Austin and let me tell you BIG difference with th More

by RoxanneC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Sep 09, 2020 -

AutoNation Chevrolet West Austin responded

Roxannec, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (512) 309-0028 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

January 08, 2020

Service department I have had the worst experience with this location. My car has been in their service department for 2 weeks and they still have not told me when it wi More

by bngetj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hal
December 20, 2019

This Place Is Not the Correct Place For You The atmosphere is kind of weird in this dealership. I get somebody helping me. Then I found the salesman knows less than me about his car. When I ask More

by anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Barry
December 14, 2019

PLEASE READ MY EXPERIENCE ON 12/9/19I just bought a PLEASE READ MY EXPERIENCE ON 12/9/19 I just bought a Pre-owned Truck. They did Not fill Gas, I drove out of with a Empty Tank! After emailing them a More

by mark
Recommend Dealer
No
Employees Worked With
Roy Moore, T Luebano
August 26, 2019

Eggregiously bad customer service, understaffed, overworked Update: After a year of dealing with AutoNation Chevrolet, I'm changing from 4 stars to 1 star. Shane Bogardes was an excellent sales rep and provided More

by JJJJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shane, Tony, others
July 29, 2019

Lack of communication The brakes had issues on my Chevrolet car. So, I called on Friday to ask which tow company to use. I was told the name of the company that AutoNation More

by chrono777
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hal
March 18, 2019

Deceptive sales tactit Purchasing a 2018 Volt last year at this dealership went well. It was only after I did my taxes last month that I realized I had been deceived. The s More

by CARlos
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Haley Crussen
August 22, 2018

Bad customer service I went into the dealership on Saturday 8-4-18 and was looking at a 2014 chevy Silverado with around 55,000 for around $24,000 but did not have a backu More

by David 1950
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jesse Monko ,Cory , in finance ,Jason Easley , on refund