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AutoNation Chevrolet West Austin

Austin, TX

Overview
Reviews
Vehicles
4.6
554 Reviews
AutoNation Chevrolet West Austin is one of the largest Chevrolet dealerships in the Austin, and carries one of the largest inventories of new and pre-owned Chevrolet cars, trucks, and SUVs. Located in Austin and only a few minutes north of Downtown, AutoNation Chevrolet West Austin is your local destination for all things Chevrolet. Check out our website or visit our Austin showroom in person to find your perfect new or used Chevrolet today!
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11400 Research Boulevard

Austin, TX

78759

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Showing 554 reviews

June 18, 2022

After first new-vehicle oil change, I checked the oil level. It is over the full limit on the dipstick. Too much oil in the crankcase will damage the engine. Now, I have to crawl under the engine and More

by hgboehl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Burt service writer
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Jun 20, 2022 -

AutoNation Chevrolet West Austin responded

Hi, we are deeply disappointed by your experience at AutoNation Chevrolet West Austin. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 309-0028. We hope to hear from you.

Jun 20, 2022 -

hgboehl responded

No, but thank you. I will remove the excess oil myself. Herb

June 17, 2022

CCourteous, knowledgable professional. Bryan was knowledable of what needed to be done and kept me informed. Work done with care and quality More

by dlbrady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Burt
Report | Print
Jun 19, 2022 -

AutoNation Chevrolet West Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 16, 2022

They did a great job. Kept me in the loop the whole time. Was happy to wait. More

by mjguest17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Lucas
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Jun 17, 2022 -

AutoNation Chevrolet West Austin responded

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 16, 2022

By far the easiest experience I've had buying a vehicle. Joe Cerda and Philip Karacson provided excellent customer service. Neither one of them were pushy and answered all our questions. I would buy from Au More

by rsigala38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cerda, Philip Karscan
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Jun 17, 2022 -

AutoNation Chevrolet West Austin responded

Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

June 15, 2022

Worse experience I’ve had to deal with purchasing a vehicle and being pre approved. More

by R
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t recommend
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Jun 16, 2022 -

AutoNation Chevrolet West Austin responded

Hello, we are deeply disappointed by your experience at AutoNation Chevrolet West Austin. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 309-0028 to discuss what we can do to help.

June 15, 2022

Jaden was very helpful—-make sure you guys keep him there as my advise. Thx. More

by Go Army
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaden
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Jun 16, 2022 -

AutoNation Chevrolet West Austin responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help. Have a great day!

June 14, 2022

Great customer care and great service. Patrick took care of me and made sure everythingI asked was taken care of. More

by carriei43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick
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Jun 16, 2022 -

AutoNation Chevrolet West Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

June 13, 2022

They had my car for 8 days and hadn’t touched it. There has to be a better way to conduct business. All it needed was replacement of negative and positive battery cables. And communication is spotty More

by GARY D CARLSON
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rather not
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Jun 15, 2022 -

AutoNation Chevrolet West Austin responded

Hi Gary, we appreciate you taking the time to respond. The staff at AutoNation Chevrolet West Austin take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (512) 309-0028 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

June 12, 2022

I appreciate the classy customer service you have. I came in a day earlier than I had an appointment due to a dead battery and Patrick Moore offered to do all my service that day instead if making tw More

by aceray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Moore
Report | Print
Jun 13, 2022 -

AutoNation Chevrolet West Austin responded

Hi Aceray, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

June 11, 2022

I want to thank Patrick for taking care of my vehicle. He did a great job. More

by Jose Enriquez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Moore
Report | Print
Jun 13, 2022 -

AutoNation Chevrolet West Austin responded

Hi Jose, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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