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AutoNation Chevrolet West Austin

Austin, TX

4.6
554 Reviews
AutoNation Chevrolet West Austin is one of the largest Chevrolet dealerships in the Austin, and carries one of the largest inventories of new and pre-owned Chevrolet cars, trucks, and SUVs. Located in Austin and only a few minutes north of Downtown, AutoNation Chevrolet West Austin is your local destination for all things Chevrolet. Check out our website or visit our Austin showroom in person to find your perfect new or used Chevrolet today!
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11400 Research Boulevard

Austin, TX

78759

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Showing 554 reviews

November 24, 2022

You were fair on the price and my trade. The business was not busy but took 30 to get the finance person to come out. This too went smoothly. Took a long time (45-60 min) to get the vehicle More

by Jack
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean
Nov 25, 2022 -

AutoNation Chevrolet West Austin responded

Hi Jack, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

November 24, 2022

Jaden and Autonation took great care on my 60k service for my Equinox. Efficient, knowledgeable and friendly. More

by maryannwalshwolff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaden
Nov 25, 2022 -

AutoNation Chevrolet West Austin responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

November 22, 2022

Took a week for a sensor issue in coolant tank. They communication was terrible had to call/text multiple times and even then couldn’t get anyone on the phone. Came up there to pick up my truck a More

by christopher.danielson
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jaden
Nov 24, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please contact us at (512) 309-0028 when you have an opportunity, and we will be more than happy to try and turn your experience around.

November 22, 2022

Sat around and waited too long, bought used car and broke down one week later. They didn’t pay for repair. Repair shop took three weeks to fix and it costed thousands. Also they lure gracious individua More

by Jackarktek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Autonation
Nov 24, 2022 -

AutoNation Chevrolet West Austin responded

Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (512) 309-0028 to speak to our manager directly.

November 19, 2022

I wish there was an option to leave zero stars. While trying to update my current vehicle, Anahi Castaneda initially replied to me via email. Since then she has not returned any phone messages. More

by rtrim1
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Anahi Castaneda
Nov 23, 2022 -

AutoNation Chevrolet West Austin responded

Hello, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (512) 309-0028. We hope to hear from you.

Nov 23, 2022 -

rtrim1 responded

I will not be contacting you again. Every company is only as good as their worst employees. I've experienced those employees. I'll be taking my business to a different dealership.

November 17, 2022

I've been a customer at AUTONATION Wesy Austin for almost two decades. I keep coming back because of the folks I friended there and the bond we have built. With that said, in recent days when I have had to More

by motor14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley
Nov 21, 2022 -

AutoNation Chevrolet West Austin responded

Hello, We appreciate you taking the time to leave us a response, If you are willing, please call our General Manager at (512) 309-0028 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 14, 2022

Friendly staff and excellent service, I would recommend Auto Nation North Austin for your next service needs More

by Mherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaden
Nov 18, 2022 -

AutoNation Chevrolet West Austin responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

November 11, 2022

This dealership was magnificent! I talked, they listened and delivered. This experience was very friendly. More

by Sarah.m.a.warner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Foss
Nov 20, 2022 -

AutoNation Chevrolet West Austin responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 09, 2022

Salesman Sean Greenwood is always available and gets my family what we want and need. More

by Irma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Greenwood
Nov 16, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!

November 08, 2022

The team was very responsive to my issues and resolved them quickly. Great work Autonation Team. More

by austruckowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, George
Nov 16, 2022 -

AutoNation Chevrolet West Austin responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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