AutoNation Chevrolet West Austin

Not even a 1 star. Horrible Dealership, Horrible GM- Dan. Hard to get them to answer the phone. Purchased a car 5 months ago and within a week brakes needed to be repla Horrible Dealership, Horrible GM- Dan. Hard to get them to answer the phone. Purchased a car 5 months ago and within a week brakes needed to be replaced. A couple weeks after that the car was stalling at stop lights. took it back in replaced the Purge Valve, they had my car for a week. Few days after I got the car back had the exact same issue. Took it back that time had the car 5 weeks. Purge Valve again and some other part. Now once again its having issues, the Engine is bad. Major Engine repairs need to be done. The GM is giving us the runaround. we asked for a refund of our down payment or another vehicle. Well of course refusing to give us a refund but offered another car that is NOT even close of a newer model car like we have. we have a 2019 Atlas with a little over 80,000 miles. We were offered vehicles around 2015 year and almost 100k miles, none of the features we have (push start, 3rd row, low miles). Do not shop for a car there. save yourself the stress. They made their money and turned the other away. GM is absolutely no help or even showed he cared. Remind you only had this car 5 months and had problems within a week of purchase. More

Made an appointment with Jeremy and went in on a Saturday. Jeremy was so very respectful and kind to our family. My son traded in his mustang and was approved for a Chevrolet truck. So amazing the w Saturday. Jeremy was so very respectful and kind to our family. My son traded in his mustang and was approved for a Chevrolet truck. So amazing the way Jeremy Opened all the doors to the truck and the hood and showed us the truck inside and out. We took it on a test drive and Jeremy was explaining all the awesome safety features this truck had to my son (I mean Everything). The whole team at Auto Nation Chevrolet west Austin where so Respectful and kind. Jeremy even made us some popcorn from the cool popcorn machine, and brought it to us at his desk. (If that ain't good service I don't know what is.) continually kept us hydrated with water it was a hot one that day). Extremely comfortable ViThis Truck is so amazing and my Son is so happy with it. (He misses his mustang, but as a mom I don't. 😂 With all the perks and warranties with this truck and AutoNation he will really appreciate having a vehicle with a warranty. Thank u. They changed the oil and Filed the car up for him. Extremely WONDERFUL SERVICE!!! If u need a Hot ride or a mom car Please take your service to AutoNation and if u get a chance try to book your appointment with Jeremy!! U will not regret a thing. U will walk out with a happy wallet and a happy Face. More

Salesman Nicholas N. and Laura did an excellent job with financing. Only issue seems to be a disconnect between the sales department and service department. The vehicle h and Laura did an excellent job with financing. Only issue seems to be a disconnect between the sales department and service department. The vehicle has a faulty tail lamp. I was told a diagnostic would take two to three days if I'm covered for the repair which was disappointing being I haven't had the vehicle for a week. Seems this should have been found during the dealership vehicle inspection. Due to my work schedule I can't go nearly a week without transportation. Without this issue I would have given dealership a five star rating. More

I have a vehicle under warranty needing a repair. More than 2 months ago I called to make a service appointment. In that call I explained the need for a loaner vehicle if the diagnostic would take se More than 2 months ago I called to make a service appointment. In that call I explained the need for a loaner vehicle if the diagnostic would take several days, which I was told a diagnostic took 3-5 days. I made an appointment for June 10th with the understanding that I would be getting a loaner at drop off. I took off of work and drove 45 minutes to this location. I was checked in by Jose, but was told there were no loaner cars and that there wasn’t one listed in my appointment I had made. I was quite confused because I made that appointment based on the availability of a loaner vehicle over the phone prior. Jose apologized and went inside to add to me to the loaner waitlist. He said I could periodically check my status just by calling. I’ve tried several times to get update and each time I am transferred to someone where I leave a voicemail that is never returned. We are now more than 2 months past when I started this and I am no closer to getting my car repaired. Not some place I would recommend. More

Professional in taking care of sales procedures as well as follow up for payment paperwork as follow up for payment paperwork More

Our experience at the dealership was a smooth process and the staff was very friendly and helpful. I would recommend them to anyone looking to buy a vehicle. the staff was very friendly and helpful. I would recommend them to anyone looking to buy a vehicle. More

Professional staff who never pressured me for anything at any point during the test drive and subsequent purchasing process. any point during the test drive and subsequent purchasing process. More

Autonation Chevrolet West Austin have knowledgeable advisors and GM expert technicians! The waiting area is quite and very relaxing. advisors and GM expert technicians! The waiting area is quite and very relaxing. More

Salesmen were easy to work with. I worked with two of them and they both were very accommodating and friendly. They offered drinks on very hot days. Purchase was made very easy. I worked with two of them and they both were very accommodating and friendly. They offered drinks on very hot days. Purchase was made very easy. More

Excellent work and great service. Magnificent attitude of customer service. José is the best worker Magnificent attitude of customer service. José is the best worker More