AutoNation Chevrolet West Austin

Working with Jeremy was the best car buying experience I’ve had in years! No pressure, knowledgeable and friendly. Could tell he genuinely cared. Would definitely buy another car from him! I’ve had in years! No pressure, knowledgeable and friendly. Could tell he genuinely cared. Would definitely buy another car from him! More

Jeremy mad3 my car buying experience flawless. He is a special salesman that all customers would appreciate. He is a special salesman that all customers would appreciate. More

This was literally the worst car buying experience. We arrived on Wednesday night ready to buy a 2024 EV Blazer. My husband had already worked out the deal so really all that was needed was to do the f We arrived on Wednesday night ready to buy a 2024 EV Blazer. My husband had already worked out the deal so really all that was needed was to do the financing app and purchase paperwork. The finance manager John started working on the paperwork and stated multiple times “ I wouldn’t have done this deal but someone else put it together. I'm losing money on this car”and his attitude matched this through out the entire interaction. We went back and forth over the tint and dent package, but John refused to remove either package even though the front window tint was poorly done. We wanted to buy the car, so we decided to go ahead with the purchase even though the poorly done “extras” were going to be part of the deal. Half way through the paperwork, after both parties had signed off on the final number, John came back with his “fantastic” attitude to tell us that one of the rebates wasn’t working. His options were pay the extra $1000 or come back tomorrow. We drove over an hour one way to get to the dealership, so driving back was not a valid option. We were told over the phone that the rebates were good to go. We told John we weren’t paying the extra $1000 and that he needed to honor the deal that both parties signed off on. His response was it’s only an extra $25 a month. John’s customer service was so poor that we decided the car wasn’t worth dealing with someone who demonstrated throughout the entire interaction that they had no desire to compete this agreed upon deal. We asked for all our information back and while walking out the door they tried to stop us from leaving with the completed credit application. That was our personal Information and based on how we were treated by John we did not trust the dealership with the information. We moved on from this vehicle even though it had all the options we wanted and started looking for other Blazers with the same options. Unfortunately, AutoNation was the only one with this car. Friday someone reached out apologizing for how everything went down Wednesday. They offered to waive the tint package for the poorly done tint if we’d come back. We stupidly agreed to come back once they confirmed that all of the discounts equaled what we were originally promised. We made the drive back and bought the car. After the disaster that happened on Wednesday we opted to not finance the car and wrote a check. This should have been the last time we talked to anyone at AutoNation. 12 hours later we get a call from Steve. Steve and John must have studied customer service together. Steve was calling to let us know that he ran our check and it was declined. He stated that he could not run it through the system again, this was a bold face lie. My husband agreed to call the bank and see what this issue was. If the issue was on our side we agreed to meet someone in Buda with a new check. He then said “ bring in a cashier’s check today or Monday and we’ll leave it at that”. Implying that we were trying to write a hot check. We immediately called our bank who told us this check had never been presented for payment. The check was never presented so he had no way to know the status of the check and had absolutely no right to claim that we were trying to pass a hot check. The only criminal thing that occurred this week was how poorly AutoNation handled this whole transaction. We called him back and told him the information that our bank had told us. He then said he'd run it through the system one more time. I’m not sure if the system was down or he didn’t know how to use it but he was still getting the same error. Since the error was not on our side we agreed to meet someone from the dealership at our bank in New Braunfels to get a cashiers check. If you are looking to buy a car I would highly recommend that you buy it literally anywhere else. I would have paid more for the same car if I could have bought it from anywhere but Autonation. More

William Burgess was polite and helpful and knowledgeable and professional and the other staff was excellent and polite and professional and the other staff was excellent and polite More

No pressure from anyone to buy the entire time. Friendly, made sure I had everything I wanted in a truck, and ensured I had all the accessories I needed on the truck. Everything was smooth, and the Friendly, made sure I had everything I wanted in a truck, and ensured I had all the accessories I needed on the truck. Everything was smooth, and the whole process only took a few hours. 3rd truck I bought from this location in 16 years and the customer service has gotten better every time. More

Not even a 1 star. Horrible Dealership, Horrible GM- Dan. Hard to get them to answer the phone. Purchased a car 5 months ago and within a week brakes needed to be repla Horrible Dealership, Horrible GM- Dan. Hard to get them to answer the phone. Purchased a car 5 months ago and within a week brakes needed to be replaced. A couple weeks after that the car was stalling at stop lights. took it back in replaced the Purge Valve, they had my car for a week. Few days after I got the car back had the exact same issue. Took it back that time had the car 5 weeks. Purge Valve again and some other part. Now once again its having issues, the Engine is bad. Major Engine repairs need to be done. The GM is giving us the runaround. we asked for a refund of our down payment or another vehicle. Well of course refusing to give us a refund but offered another car that is NOT even close of a newer model car like we have. we have a 2019 Atlas with a little over 80,000 miles. We were offered vehicles around 2015 year and almost 100k miles, none of the features we have (push start, 3rd row, low miles). Do not shop for a car there. save yourself the stress. They made their money and turned the other away. GM is absolutely no help or even showed he cared. Remind you only had this car 5 months and had problems within a week of purchase. More

Made an appointment with Jeremy and went in on a Saturday. Jeremy was so very respectful and kind to our family. My son traded in his mustang and was approved for a Chevrolet truck. So amazing the w Saturday. Jeremy was so very respectful and kind to our family. My son traded in his mustang and was approved for a Chevrolet truck. So amazing the way Jeremy Opened all the doors to the truck and the hood and showed us the truck inside and out. We took it on a test drive and Jeremy was explaining all the awesome safety features this truck had to my son (I mean Everything). The whole team at Auto Nation Chevrolet west Austin where so Respectful and kind. Jeremy even made us some popcorn from the cool popcorn machine, and brought it to us at his desk. (If that ain't good service I don't know what is.) continually kept us hydrated with water it was a hot one that day). Extremely comfortable ViThis Truck is so amazing and my Son is so happy with it. (He misses his mustang, but as a mom I don't. 😂 With all the perks and warranties with this truck and AutoNation he will really appreciate having a vehicle with a warranty. Thank u. They changed the oil and Filed the car up for him. Extremely WONDERFUL SERVICE!!! If u need a Hot ride or a mom car Please take your service to AutoNation and if u get a chance try to book your appointment with Jeremy!! U will not regret a thing. U will walk out with a happy wallet and a happy Face. More

Salesman Nicholas N. and Laura did an excellent job with financing. Only issue seems to be a disconnect between the sales department and service department. The vehicle h and Laura did an excellent job with financing. Only issue seems to be a disconnect between the sales department and service department. The vehicle has a faulty tail lamp. I was told a diagnostic would take two to three days if I'm covered for the repair which was disappointing being I haven't had the vehicle for a week. Seems this should have been found during the dealership vehicle inspection. Due to my work schedule I can't go nearly a week without transportation. Without this issue I would have given dealership a five star rating. More

I have a vehicle under warranty needing a repair. More than 2 months ago I called to make a service appointment. In that call I explained the need for a loaner vehicle if the diagnostic would take se More than 2 months ago I called to make a service appointment. In that call I explained the need for a loaner vehicle if the diagnostic would take several days, which I was told a diagnostic took 3-5 days. I made an appointment for June 10th with the understanding that I would be getting a loaner at drop off. I took off of work and drove 45 minutes to this location. I was checked in by Jose, but was told there were no loaner cars and that there wasn’t one listed in my appointment I had made. I was quite confused because I made that appointment based on the availability of a loaner vehicle over the phone prior. Jose apologized and went inside to add to me to the loaner waitlist. He said I could periodically check my status just by calling. I’ve tried several times to get update and each time I am transferred to someone where I leave a voicemail that is never returned. We are now more than 2 months past when I started this and I am no closer to getting my car repaired. Not some place I would recommend. More

Professional in taking care of sales procedures as well as follow up for payment paperwork as follow up for payment paperwork More