AutoNation Chevrolet West Austin

Review update. Dan Lewis contacted me and expressed his concerns and wish to make it up. It took a while for me to get the point of writing a bad review so it was Dan Lewis contacted me and expressed his concerns and wish to make it up. It took a while for me to get the point of writing a bad review so it was hard to believe the general manager. Words mean nothing to me but I was convinced that he only been there a couple months to try to fix things. I'm only giving 4 stars because I m a lousy sceptic. I've heard the same things from previous MGMT. But service this time was 5 star. Had me convinced they were looking for us. As we drove into service we were greeted quickly. The unexpected loaner was nice. The repair took a couple days, not weeks. Surprised that they cleaned the vehicle which is what they used to do when I bought my first truck. Even more surprised that I mentioned services in my complaint we paid for but could not get previously because they claimed to not have staff but wasn't a big deal, it was just another symptom of how things had gone downhill, They actually fixed them without my knowledge. The employees were professional and friendly. Everything I was looking for when I bought my first truck from them years ago. Dan and his team just started so deserve time to turn things around. I'm slow to complain but try to to immediately correct where I'm wrong. So my kudos to Dan Lewis, Tim Scott, Jose Benitez and the unnamed employees that assisted us. I look forward to our relationship into the future. More

We really enjoyed working with Dany and the team! They understood our needs and made a deal that worked for our budget needs. We will be return customers! They understood our needs and made a deal that worked for our budget needs. We will be return customers! More

I came here to repair my 2011 Tahoe for the airbag recall. The staff are very friendly and helpful. The repair was completed even sooner than expected. recall. The staff are very friendly and helpful. The repair was completed even sooner than expected. More

This dealership has gone down hill over the past 5 years. Every new truck that I purchased was fully loaded with full warranty packages, traded in and serviced only by this dealership. Now , phone calls are Every new truck that I purchased was fully loaded with full warranty packages, traded in and serviced only by this dealership. Now , phone calls are unanswered by all but sales. Messages left are not returned. Repairs are half stepped or not accomplished supposedly due to staff shortages. Can't even honor the small ding warranty I purchased. When after much fighting to get them to honor a warranty repair, it immediately fails again making me believe it really wasn't repaired but a fuse replaced that I already did a couple times and know that's not the fix. Have to leave the vehicle for weeks over a simple repairs. And talking to other customers in the lot, my experiences seem to be the new norm. Much much more. My suggestion is that you skip this dealership completely or expect to deal with a dealership that simply doesn't care and puts the blame on lower employees other than the management staff and owners where it belongs. More

Jeremy was very helpful and friendly. He was concerned out our needs. I would highly recommend him as a salesman. Used car was detailed beautifully. He was concerned out our needs. I would highly recommend him as a salesman. Used car was detailed beautifully. More

So far, the transaction has been pretty much perfect. The salesman (Scott Foss) was very helpful, including letting me take the car home for my wife's approval. He was quickly responsive a few days lat The salesman (Scott Foss) was very helpful, including letting me take the car home for my wife's approval. He was quickly responsive a few days later when a minor paperwork issue came up, and fixed it immediately. The 2018 Impala Premium seems to be behaving as expected, so I haven't had an opportunity to test the 90 day warranty. I generally avoid dealerships that don't haggle, but I was tired of searching for a well maintained car and decided to check this one out. I'm glad I did. More

The Auto Nation Chevrolet Austin North did an excellent job at meeting my auto needs and provided excellent customer service. The customer waiting area was clean and comfortable. The service department was job at meeting my auto needs and provided excellent customer service. The customer waiting area was clean and comfortable. The service department was on time for my scheduled appointment, clearly explained the maintenance work to be performed, completed the work in a timely manner at a reasonable price. I will return for future maintenance needs and highly recommend them. More

The whole buying experience with AutoNation Chevy was Amazing! They found the car I wanted, made sure I liked everything about it, and made a great deal!! Will definitely go back for my next auto purchas Amazing! They found the car I wanted, made sure I liked everything about it, and made a great deal!! Will definitely go back for my next auto purchase!! More

Great customer service, the team really takes time to make sure you are taken care of from start to finish. They followed up with me within the week to ensure my vehicle was still exceeding my expectatio make sure you are taken care of from start to finish. They followed up with me within the week to ensure my vehicle was still exceeding my expectations and it definitely is! I appreciate the team here at this location, it made my first time new car purchase that much more smooth and memorable in a positive way! More