AutoNation Chevrolet West Austin

I recently purchased a vehicle through the Houston location—completed all legal paperwork, finalized financing, received my metal plates, and went to pick up the vehicle from the Austin dealership ra location—completed all legal paperwork, finalized financing, received my metal plates, and went to pick up the vehicle from the Austin dealership rather than waiting a week for delivery. However, when I arrived, I was informed that the car had been sold to someone else after my purchase had already been finalized. I spent over four hours at the Austin dealership with my father and three young children, and we were essentially ignored the entire time. The general manager never once came out to address us or acknowledge the situation. I had to enter his office three separate times just to get any kind of communication. The sales manager was a bit better but simply said, “I don’t know what to tell you” when he discovered the mishap that morning. By the end of the whole debacle, he was a more present and helpful. The person who has earned my respect and future business was Mr. brooks, a salesman who wasn’t even part of my original transaction. He listened to my concerns, kept me informed, and advocated for me to receive the vehicle that I had legally purchased. Without his efforts, this situation could’ve ended very differently. The professionalism and empathy received from him was refreshing. In the end, both dealerships were at fault—Houston should have pulled the vehicle from the online inventory once it was sold, and Austin failed to respond to emails confirming its availability before selling it again. This was a clear internal miscommunication that never should have affected the customer, especially one who had already completed the sale. Now, I’ve been sent a generic email by the general manager asking about the services received—so here it is. The lack of accountability and customer care I experienced was unacceptable. I hope both locations take this as a wake-up call and do better for the next family who walks through their doors. More

This was my first interaction with Chevrolet AutoNation West Austin, but they were excellent to work with. Smooth and simple transaction with no surprises. Kory and Vicente were great to work with. West Austin, but they were excellent to work with. Smooth and simple transaction with no surprises. Kory and Vicente were great to work with. More

George is a great salesman and met with my needs very well. I only have one problem, the trail blazer seems to be not completely sound proof. Sounds of outside noise on the right side. well. I only have one problem, the trail blazer seems to be not completely sound proof. Sounds of outside noise on the right side. More

I have been getting service since 2008. Bruno does a great job for me so I am please d Bruno does a great job for me so I am please d More

Chevrolet AutoNation West Austin is the best. Great customer service, pleasant and friendly staff. I always have a great experience when I go to the dealership. Great customer service, pleasant and friendly staff. I always have a great experience when I go to the dealership. More

Awesome Salesman, George. Great staff and a pleasant experience. Bought my first Silverado from them in 2007. Great staff and a pleasant experience. Bought my first Silverado from them in 2007. More

Had a great experience with AutoNation. Was easy to work with. Like other dealers, the process takes forever which sucks, but the execution and friendliness of staff made the experience a f Was easy to work with. Like other dealers, the process takes forever which sucks, but the execution and friendliness of staff made the experience a favorable one. Not something I can say at more dealerships I’ve visited More

Dealership was very organized and a very presentable space. All employees were very respectful. Good organization! space. All employees were very respectful. Good organization! More

Very Good quality and very Good service . I was well attended by Bruno, he helped me a lot. Thank you. In 11400 Research Blvd Austin, TX . I was well attended by Bruno, he helped me a lot. Thank you. In 11400 Research Blvd Austin, TX . More