AutoNation Chevrolet Waco

Autonation Waco is a great dealership with friendly, informed staff and a good selection of vehicles with varying prices to fit your budget. We needed another vehicle and checked various websites for th informed staff and a good selection of vehicles with varying prices to fit your budget. We needed another vehicle and checked various websites for the type we wanted. We wanted to feel that we were getting a good deal and felt successful buying this car locally. This is our second purchase from this dealership in around 2 years. The salesperson, Billy, was helpful and answered all of our questions. The car buying process went very smoothly. We are very happy with this car. More

Process went well. ..Was able to accomadate me needs...Kept me updated, and vehicle delivered as stated. ..Was able to accomadate me needs...Kept me updated, and vehicle delivered as stated. More

We found a car that met most of our requirements and got connected with Luis. The car was sold that day when we were going to come look at it that evening (we live about an hour away.) Luis sent us another connected with Luis. The car was sold that day when we were going to come look at it that evening (we live about an hour away.) Luis sent us another car that was perfect and we headed that way to go see it. We were already over halfway there and he called and said the vehicle was actually on a trailer in the process of being transported to their dealership. He tried to get us to buy it unseen but understood that we wanted to see the vehicle first. He said he would call us as soon as it came in. We followed up after a couple of days and finally an Alex reached back out and let us know that they had sold that car out from under us as well. Very disappointed with the lack of communication, knowledge of their inventory, and lack of customer service. More

Respectful, friendly and will work above and beyond to get you the deal you need and looking for. Kaylee is simply wonderful, knows what she's doing and will get you taken care of. I'm happy and satisfied get you the deal you need and looking for. Kaylee is simply wonderful, knows what she's doing and will get you taken care of. I'm happy and satisfied she handled my case. More

Awesome experience! Process was smooth and easy. Thank you Billy Bible and the team 😊 I’m super happy with my new vehicle! I will definitely return again Process was smooth and easy. Thank you Billy Bible and the team 😊 I’m super happy with my new vehicle! I will definitely return again More

I experienced engine failure on my foreign model vehicle and had been looking at new cars of the same make as well as those of top foreign competitors. My husband asked “Why aren’t we looking at American-ma and had been looking at new cars of the same make as well as those of top foreign competitors. My husband asked “Why aren’t we looking at American-made vehicles?” which prompted our visit to AutoNation. From the moment we met Noel Marshall, we felt right at home. Nothing pretentious or flashy about the dealership, lots of great interaction about what we thought would serve our needs well and the “why” behind our thinking. Noel was a great listener, and he introduced us to Duke Machado to address any questions from a financial perspective. Not one bit pushy or aggressive, and though we were offered a discount from MSRP it was nicely made clear there would be no haggling beyond it. The price was firm, but quite fair. Noel showed me a beautiful 2027 red Equinox that checked all the boxes for me - and more! We test drove the vehicle, and I was so enamored with “my” car we returned the next day for another test drive - then, she was MINE! I’m naming my car after Noel which is fitting for her beautiful Radiant Red color and my “Christmas in July” happy experience! More

I was extremely satisfied with my experience. They were very professional and helpful. Helped me get a great deal! Will be back to this dealership for sure. They were very professional and helpful. Helped me get a great deal! Will be back to this dealership for sure. More

2020 Pre Owned Suburban LT DO NOT RECOMMEND *Within 24 hours* Our experience was extremely disappointing. We felt rushed throughout the buying process and trusted the dealership to explain everythin 24 hours* Our experience was extremely disappointing. We felt rushed throughout the buying process and trusted the dealership to explain everything clearly. We discussed our payment goals with sales, but after signing, we realized an extended warranty increased the terms beyond what we had agreed to. When we contacted the dealership the very next day to cancel the warranty, the conversation suddenly shifted to concerns about a potential straw purchase. This was never mentioned by the salesperson or finance director before or during the transaction, even though they were aware from the beginning that a family member was financing the vehicle. If there were concerns about how the purchase was being structured (i.e. legal or fraud concerns), those should have been addressed before drafting the contract, having us sign the paperwork, and completing the sale—NOT after taking it home. The team also knew the buyer was not even listed on the insurance policy at the time of purchase, yet they still prepared the contract, completed the transaction, and handed over the keys. Raising these issues only after we asked to cancel an optional warranty felt inconsistent and unprofessional. To add to our frustration, the vehicle was not detailed before delivery. Not being properly detailed falls below many customers' expectations. This leaves us feeling like the focus was on closing the sale rather than providing a quality customer experience. We expected transparency, professionalism, and guidance. After considering to finance under my own information, the manager Michael would only sell us the vehicle if we removed review. So "We will sell you the car if you remove your truthful review" More

Great Service Department! Got all my concerns fixed in a timely manner. My advisor Ray kept me updated on my repairs! Got all my concerns fixed in a timely manner. My advisor Ray kept me updated on my repairs! More

Courteous and friendly tech also enjoyed the video and details on my truck overall great experience with Autonation details on my truck overall great experience with Autonation More