AutoNation Chevrolet Valencia - Service Center

My advisor was knowledgeable and took care of everything for me. Then my truck was ready for pickup when promised. for me. Then my truck was ready for pickup when promised. More

My car was completed on time. Jerry Hicks was my Service Representative, he is a true professional, I look forward to working with him and Auto Nation Chevrolet in Valencia again! Jerry Hicks was my Service Representative, he is a true professional, I look forward to working with him and Auto Nation Chevrolet in Valencia again! More

Steve is the best! The very Best! Really. The best. Seriously, The worst is this, ""15 word minimum". Seriously, work it out. The very Best! Really. The best. Seriously, The worst is this, ""15 word minimum". Seriously, work it out. More

We’ve been customers for over 15 years. Steve Johnson and the entire Chevy team are Awesome. Steve Johnson and the entire Chevy team are Awesome. More

I just want to thank Jerry Hicks my Service advisor for going above and beyond at my appointment yesterday. He truly cares about his clients, is awesome with communicating and is very professional. Thank y going above and beyond at my appointment yesterday. He truly cares about his clients, is awesome with communicating and is very professional. Thank you for your excellent service Jerry!! More

Great vehicle service representative representing the company. Very knowledgeable and explained vehicle issues very precisely. Very knowledgeable! company. Very knowledgeable and explained vehicle issues very precisely. Very knowledgeable! More

Was very attentive to the concerns I had with the vehicle and kept me up to date on progress and kept me up to date on progress More

It was wonderful how Ray Eloy Garcia treated me so perfect he ordered the part and notified me when it came in called me and he scheduled me to come in and put the part in and I was on my way great se perfect he ordered the part and notified me when it came in called me and he scheduled me to come in and put the part in and I was on my way great service and very professional he is great at his job More

The have a excellent team of professional, reliable service, , friendly staff I’ve been service my truck for 3 year at same location. Thank you. service, , friendly staff I’ve been service my truck for 3 year at same location. Thank you. More

I have observed a large communication break down at this location in every exchange I have with them. My first appointment I called to confirm and they said the part was not in. If I had not called the day location in every exchange I have with them. My first appointment I called to confirm and they said the part was not in. If I had not called the day before the appointment I would have shown up and then they would have discovered they weren't ready to do the work. Yesterday I arrived to have my Catalytic converter installed. The man said, 'is the part here?' I said 'they called me.' He said, 'oh they usually call me. But I am glad they called someone.' This struck me as odd. He knew I was coming, how did he need know about the details of the job? Anyway, Everyone was very kind. They gave me a ride to a local business to wait while the work was done. I left my car and 3 hours later I got a call saying the people who ordered the part forgot to order a gasket that gets installed with the converter. So no work got done. How was this not discovered BEFORE I came for my appointment? They assign someone to the job the day you make an appointment and I wonder what their job really is, for I had an appointment based on getting a call that the parts were in. Yet not ALL the required parts apparently. Again, communication break down. I was a half mile a way around the corner from the dealer at a fedex kinkos. It took the courtesy shuttle over an hour to come get me. I walked back to the dealer. They couldn't send a ride a half mile around the corner? Customer service ball dropping. If I had a customer waiting after no work got done in a scheduled appointment making them happy would be a priority. Waiting an hour when I was around the corner felt ridiculous. I left out of sorts and frustrated and wonder what they do when things go down like this. Do they even review it and look to see what didn't work? I have compassion and patience and understand things happen but my overall and nearly every interaction has been bumpy at best and this adds up to poor impressions and me not wanting to do business there. More