AutoNation Chevrolet Valencia

The Three Stooges and a Not-So-average Bear; a Tale of Morals! 4/5/12 - Enter scene: Late afternoon... The not-so-average bear, aka ME, contacts Power Chevrolet Valencia via email re a particular pre-o Morals! 4/5/12 - Enter scene: Late afternoon... The not-so-average bear, aka ME, contacts Power Chevrolet Valencia via email re a particular pre-owned truck. Chris Weible (pron. 'Why-Bull'), the Sales Manager of this facility responds to my inquiry that yes, this particular truck is available. I reply asking him to email me actual photographs of this truck, as none are available on their website. Chris responds that he will provide me with pictures in the morning and he inquires further that if I like what I see will I be willing to come out and see it. I respond: Yes. Close scene. 4/6/12 - Enter scene: Early morning... The not-so-average bear, aka ME, gets an email from a Frank Valilar, a 'Buy-Power Consultant' containing (2) photographs of the particular truck I inquired about. I could clearly see where this truck was parked and photographed on their lot due to the construction debris in the background *will be an important detail later*. Based on my research about the specs for this particular truck (coupled with my purpose for having a truck) the CarFax and the (2) photographs, I called Chris at 3pm and made an appointment to actually see this truck in person at 4pm. Chris told me to come on down! Close scene. 4/6/12 @3:51pm: When I arrived at the dealership I was greeted by a Ramon, Chris and Frank (aka the 3 stooges) all of whom proceeded to tell me that they can't find the truck *rolling eyes*, that perhaps it went to their wholesale lot across the street. Chris instructed Frank to 'get a van' to drive me across the street to their wholesale lot to see it. Frank left to retrieve 'a van' and returned in the fanciest van I have ever seen! A fully loaded, double the price, fancy-schmancy truck with all the bells and whistles *insert: big fat eye roll and a gag!* Frank then instructed Ramon to take me over there to see the truck I inquired about. While driving over there, Ramon was inquiring about why I wanted a truck and what I thought about the one we were now driving in (can you say 'play me?') Of course you can! I digress... When we got to the wholesale lot, the truck I had asked to see was....hold on a minute... *shocking information coming up next* was.... NOT there! *GASP!* I loaded back into the fancy van... ahem... truck and headed back to the main lot. During our return drive Ramon professes that he will personally locate the truck I originally inquired about so I can see it. Upon my return to the main lot, the first two stooges: Chris 'Full-of-Bull' and Frank 'the F*rt' raced up to tell me that they were going to get the truck for me to view right away, but they also have others they can show me. *The Bear, Part I:* "I've come to see only one particular truck, I have two other trucks to look at elsewhere and you have 5 minutes to show it to me!" Off they scampered.... Back comes Chris: "We can't find the keys." The Bear, Part II: "You now have 3 minutes!" Off he scampers with an "Ok, ok, be right back." *Enter stage right, Frank the Fa*t: "Ma'am, the truck is over in recon and it's not done, they won't let me show it to you. And, you know, it only has an Extended Cab not a Crew Cab so I don't think it will work for you." (Mind you, I have never discussed anything about my needs or purpose for this truck with him or anyone there!) Frank the Fa*rt smiles: "Let me show you some others." BAM! Enter, center stage, 'THE BEAR': "Let me give you a piece of advice, Frank... when someone inquires about a particular vehicle and makes a specific appointment to come out to view it, after having been given actual photographs of said vehicle from that very morning, just mere hours ago, and being told it is available for viewing, do yourself a favor and have it here for them to see! I don't like being messed with and you just lost yourself a sale not only now, but in the future, as I will never frequent this dealership again! " Frank: "I'm very sorry Ma'am you have a great day." The Bear: "Oh, I will!" And I rode off into the sunset with my cold hard cash still in hand (yes folks, no financing here, it was a 1, 2, 3, all cash sale! IDIOTS!) And the moral of this story... HAVE SOME, Power Chevrolet Valencia! This isn't the 1950's and I'm NOT a stupid woman! And we, the public, have to wonder why car dealerships and car salesmen, in particular, have such bad reps? Look no further than these three stooges right here: Chris Weible, Frank Valilar and Ramon! The End! More

Wanted to take this opportunity to thank the professional staff at Power Chevrolet in Valencia, CA. I recently shopped around on the internet for a new, more economic and environmentally-friendly vehicle an staff at Power Chevrolet in Valencia, CA. I recently shopped around on the internet for a new, more economic and environmentally-friendly vehicle and found a Volt at Power Chevrolet that had many of the features I was looking for. Using Power Chevrolet’s internet service, I was put in contact with Mr. Willie Dalgran who quickly arranged a convenient appointment. As expected, Mr. Dalgran ensured the Volt was ready for viewing and a test drive when I arrived. More importantly, he was very knowledgeable about the technologically-advanced components of this vehicle and explained these features at a comfortable pace, and at a level I could easily understand, thus ensuring I felt confident about my choice before such a major investment. Mr. Dalgran and all the staff at Power Chevrolet were very friendly and attentive to my needs during the visit to their sales center. Because Power Chevrolet had the vehicle I wanted and great customer service, I bought the Volt. Mr. Dalgran and the staff made the purchasing process quick and easy as well. More

Frank was great. We would buy another car from him. I think GM should produce many more electric vehicles. Oil addiction is not good for America. "Drill baby drill" is not the answer. think GM should produce many more electric vehicles. Oil addiction is not good for America. "Drill baby drill" is not the answer. More

I saw a truck online that I liked. I was going to go there to buy it,but the day was really rainy, and the dealership was well over a hundred miles away. I noticed another truck that i liked at a dealer there to buy it,but the day was really rainy, and the dealership was well over a hundred miles away. I noticed another truck that i liked at a dealership much closer to me, and considered buying it.It was about $1000.00 cheaper. Willie called me and said "If I drop the price $1000.00 would you be enticed to go come up here and buy it". We both knew that he had a better truck than the other one I considerd buying. I could not pass up on the deal. He gave me a great price and was very friendly, as well was the other members of the staff.After dealing with other sly,dishonest Dealers in the past, I might have given them somewhat of a hard time when certain subjects came up. But they understood where I was coming from, and were very courtious, respectfull, and explained the reasons for why certain things had to be done,in a clear way that made sense. Overall, I had a good time and would recommend Willie to anyone looking to buy a vehicle. More

We just leased a new car and couldn't be happier. We walked into the dealership with one thing on our minds, and that was to get a quote... we walked off with a car. The only reason we were able to do t walked into the dealership with one thing on our minds, and that was to get a quote... we walked off with a car. The only reason we were able to do this was because of the good deal they gave us on our trade. We did not feel like we were getting totally ripped off! They really worked with us. Willie was very very easy to work with from the get go. Not once did we feel like we were being taken advantage of or strung along. He was very receptive and helpful, he also really took the time to listen to our needs and did not push us in any way. We were very happy with him and how quickly the whole process went down. It did not take the whole day! We would definitely point people in Willie's direction if they are looking to buy or lease. Very pain-free process, and I love my new Equinox! ;) More

Overall the service we recieved was very good. We would have preferred a slightly better price and preferred to have been given a bit more room to think it all through - especially as we were serious buyer have preferred a slightly better price and preferred to have been given a bit more room to think it all through - especially as we were serious buyers. More

Our experience at Power Chevrolet Valencia this last weekend was great! We were greeted warmly on a rainy day and received help immediately. Even during a facility renovation, the service was great. Wil weekend was great! We were greeted warmly on a rainy day and received help immediately. Even during a facility renovation, the service was great. Willie helped us refine our search inside so we wouldn't get soaked. He answered our questions and was very patient with us. If he didn't know answers, he found out quickly. We came ready to buy or walk away. In the end, the price of the car, the encouragement to buy locally, and Willie's customer service won the day. More

I was searching for a new Avalanche throughout the state when I found Willie online. His response was immediate and he is a true gentleman. He listened to my wishes and immediately went to work to provide e when I found Willie online. His response was immediate and he is a true gentleman. He listened to my wishes and immediately went to work to provide exactly what I was looking for. He made an appointment for the very next day. When I arrived he was there waiting and made buying my new vehicle a very pleasant experience. I definitely recommend Willy Dalgan and Powers Chevrolet Valencia to anyone. They not only made purchasing easy and pleasant, but also offered the best pricing of anyone I had contacted prior them. There are many places to buy a new vehicle today. I recommend contacting Willy Dalgan and Powers Chevrolet Valencia for your next vehicle. No hassle just honest service. Sincerely, Don Hines, San Luis Obispo, Calif. More

I can not for even a moment understand how this dealership, and this sales person, specifically, can have a rating of even slightly under a perfect "5"!!! These guys are great, but I don't just sa dealership, and this sales person, specifically, can have a rating of even slightly under a perfect "5"!!! These guys are great, but I don't just say so...I have just purchased my 4th car from Power and I will probably never go anywhewre else. Their attention to customer satisfaction is second to none. I never feel pressured and always feel respected. Wael "Willie" Dalgan has no been my salesman on 2 occsions. There is a reason I went specifically back to him this time. He is honest and informative. He advocates on behalf of the customer instead of the dealership and dis his best to get me the best deal possible. I am so very happy with Willie and Power Chevrolet and would highly recomend them to everyone. More

Both my husband and I dread car shopping because usually it entails playing "the game" with the dealership in order to come upon a price agreement. We had been shopping around for a car a few days prior t it entails playing "the game" with the dealership in order to come upon a price agreement. We had been shopping around for a car a few days prior to purchasing our Chevy Eclipse, and we waited hours in dealerships playing "the game" only to leave feeling frustrated and disappointed. When we walked into Power Chevrolet, Valencia, we were greeted by Willy. We told him exactly how much we wanted to spend and what car we wanted. We asked him right on the spot if this was something that could be done. He answered truthfully and told us what model was available to us at the price we requested. We searched the car lot, found the model we wanted, and walked out of the dealership with a new car in less than 2 hours. There was no "game playing," no back and forth, and now hassles or trying to up-sell us. It was a pleasure working with Willy because he was kind, knowledgeable, and above all honest. I would recommend him to anyone that is looking to purchase a car. Five stars all the way! More