AutoNation Chevrolet Valencia

The have a excellent team of professional, reliable service, , friendly staff I’ve been service my truck for 3 year at same location. Thank you. service, , friendly staff I’ve been service my truck for 3 year at same location. Thank you. More

Excellent customer service, very friendly and helpful. I would highly recommend anyone who is looking to buy a vehicle to go to AutoNation in Valencia. I would highly recommend anyone who is looking to buy a vehicle to go to AutoNation in Valencia. More

I have observed a large communication break down at this location in every exchange I have with them. My first appointment I called to confirm and they said the part was not in. If I had not called the day location in every exchange I have with them. My first appointment I called to confirm and they said the part was not in. If I had not called the day before the appointment I would have shown up and then they would have discovered they weren't ready to do the work. Yesterday I arrived to have my Catalytic converter installed. The man said, 'is the part here?' I said 'they called me.' He said, 'oh they usually call me. But I am glad they called someone.' This struck me as odd. He knew I was coming, how did he need know about the details of the job? Anyway, Everyone was very kind. They gave me a ride to a local business to wait while the work was done. I left my car and 3 hours later I got a call saying the people who ordered the part forgot to order a gasket that gets installed with the converter. So no work got done. How was this not discovered BEFORE I came for my appointment? They assign someone to the job the day you make an appointment and I wonder what their job really is, for I had an appointment based on getting a call that the parts were in. Yet not ALL the required parts apparently. Again, communication break down. I was a half mile a way around the corner from the dealer at a fedex kinkos. It took the courtesy shuttle over an hour to come get me. I walked back to the dealer. They couldn't send a ride a half mile around the corner? Customer service ball dropping. If I had a customer waiting after no work got done in a scheduled appointment making them happy would be a priority. Waiting an hour when I was around the corner felt ridiculous. I left out of sorts and frustrated and wonder what they do when things go down like this. Do they even review it and look to see what didn't work? I have compassion and patience and understand things happen but my overall and nearly every interaction has been bumpy at best and this adds up to poor impressions and me not wanting to do business there. More

Steve Johnson has been my service representative for years. There is nobody better. He knows my car as well as I do! From oil changes to tuneups, he’s always got me covered. years. There is nobody better. He knows my car as well as I do! From oil changes to tuneups, he’s always got me covered. More

All companies are are as good as their employees. My service rep, Jordan was excellent, and he represents your company very well. My service rep, Jordan was excellent, and he represents your company very well. More

I SCHEDULE SERVICE FOR SATURDAY 10;30 AM BUT DIDN'T GOT REGISTER, THEY WERE VERY BUSY SO JERRY HELP ME OUT AND MY CAR SERVICE THANKS TO JERRY. REGISTER, THEY WERE VERY BUSY SO JERRY HELP ME OUT AND MY CAR SERVICE THANKS TO JERRY. More

I went down to look at a corvette they help me on Every questions. I Highly recommend questions. I Highly recommend More

Staff is nice but I didn’t get a call when my car was ready from its oil change. Only knew because shuttle driver called to let me know he was ready to pick me up from the mall. Apparently he was notifie ready from its oil change. Only knew because shuttle driver called to let me know he was ready to pick me up from the mall. Apparently he was notified and was instructed to go get me. No biggie, I guess. I Scheduled the oil change over the phone and online also requesting for the steering to be looked at but at arrival I was told I had to bring it back another day for the steering to be looked at. They should have gave me a proper appointment time for both things to be taken care of, gas is too expensive to having to go back not to mention an inconvenience. More

Friendly and attentive Service Advisors and staff! Brought my 2018 Chevy Volt into the Service department due to a check engine light notification; setting up and online appointment was simple and Ste Brought my 2018 Chevy Volt into the Service department due to a check engine light notification; setting up and online appointment was simple and Steven helped me day of, explained the options avail to me and moved efficiently to coordinate the repair and got me my vehicle back quickly. Thank you for your great customer service and experience! More

The service was quicker than expected. The advisor was very nice. I’m disappointed in this questionnaire as I should not be forced to write more than I would like. The advisor was very nice. I’m disappointed in this questionnaire as I should not be forced to write more than I would like. More