AutoNation Chevrolet Valencia

Brought Tahoe in to fix stuck tailgate door. Meet with Service Rep, Steve Johnson, who quickly diagnosed the problem and got repairs going. Mr. Johnson kept me apprised of progress and I got my Meet with Service Rep, Steve Johnson, who quickly diagnosed the problem and got repairs going. Mr. Johnson kept me apprised of progress and I got my car back in just a few days. Mr. Johnson is knowledgeable, professional and friendly, and obviously, the Service Tech knows his job. I was pleased with the service and will return as required. More

Have always been attended to with the utmost respect and have had fast and courteous service have had fast and courteous service More

After owning my Silverado for four years and taking it in to the dealership several times my truck was finally repaired. I guess because my warranty was over they thought it was a good time to fix the proble to the dealership several times my truck was finally repaired. I guess because my warranty was over they thought it was a good time to fix the problem. Sad when I knew what the problem was and what they needed to do to fix the problem but I was told thing like “have you ever owned a truck before”… I’m happy to see those people who told me that were not working there anymore.. my service tech this last visit was more understanding and did a good job helping to get my extended warranty company to cover the parts and labor. More

Rude, does not listen, Roy in sales and Jimmy in finance were the worst! Lorenzo was the only reason why we both the vehicle. Roy and Jimmy refused to give me a purchase order to take to my bank where i wa were the worst! Lorenzo was the only reason why we both the vehicle. Roy and Jimmy refused to give me a purchase order to take to my bank where i was already pre approved to bring them a check for the car, they had me drive there 2X in one day just to get the PO i live an hour away.. long story short, autonation itself is great, however the folks at Valencia chevrolet autonation need a course in hospitality and customer service. they are the true definition of slime-ball used car sales person. I exclude Lorenzo, as he was the only one with manners. Go to elsewhere, where you'll be treated with respect and they follow policies instead of trying to run the show themselves. More

Jerry Hicks is a professional. He is great to work with. Car was ready on time. He is great to work with. Car was ready on time. More

Great, friendly and fast service. Service man Checked for recalls on my car. Overall great experience Service man Checked for recalls on my car. Overall great experience More

Fast courteous helpful helped me when other dealers put me off said I had to wait a week. me off said I had to wait a week. More

Irene was the best. She took care of us from the beginning to the end. She made sure we were 100% satisfied before we left. Definitely recommending that dealership and I She took care of us from the beginning to the end. She made sure we were 100% satisfied before we left. Definitely recommending that dealership and Irene. The whole team was top notch. More

Staff at autonation are very professional and courteous. They are good at follow up and returning phone calls. They are good at follow up and returning phone calls. More

Excellent service, employees very attentive. Vehicle was serviced on time. Clean location love taking my vehicle all the time. Vehicle was serviced on time. Clean location love taking my vehicle all the time. More