AutoNation Chevrolet Valencia

The service department will say whatever they need to say to get your business. Service advisor told me a day to fix my truck, said he’d call by the end of the day, then never called me. Went in to check on to get your business. Service advisor told me a day to fix my truck, said he’d call by the end of the day, then never called me. Went in to check on it, and another service advisor totally blew me off and ignored me. The next day I told them to give me back my truck. The same thing happened to me in 2013 with Chevy. Thought they might have fixed their BS, but it’s all the same. Just like before, I will be taking my business to GMC, where customer service really does exist. Chevy will never receive my business again. More

I purchased my Volt here in 2016. It doesn't require much maintenance but when it does I call Steve Johnson, my service advisor at Chevrolet Valencia. Without fail Steve gets my vehic It doesn't require much maintenance but when it does I call Steve Johnson, my service advisor at Chevrolet Valencia. Without fail Steve gets my vehicle in and out with as little hassle as possible. He's upfront, honest, and communicative. I'm a bit old school and still believe a person's firm handshake and word mean something. Steve provides both. Everyone else, from the cashier to the shuttle driver, have always been professional and courteous. And with 110,000 miles on my Volt it is still going strong. More

The recent work performed was done quickly and the people with whom I interacted with were great especially my Service Advisor Steve Johnson. with whom I interacted with were great especially my Service Advisor Steve Johnson. More

My first experience at this dealership wasn’t great; however, working with Lorenzo for my last service really turned that around. He was very approachable, was transparent/honest about was needed, and f however, working with Lorenzo for my last service really turned that around. He was very approachable, was transparent/honest about was needed, and focused on what mattered for getting my car repaired. I will return to work with him again. More

Aaron from Valencia was amazing and helped me get my Tahoe. She spent well over 5 hours with me. I will go back to him for sure in the future. Tahoe. She spent well over 5 hours with me. I will go back to him for sure in the future. More

The coustumer service is always great always helpfule and great service they try to help and comunication is always there they send tex to confirm appt and when you get there they are friendly and great service they try to help and comunication is always there they send tex to confirm appt and when you get there they are friendly More

Checked in with Dante who addressed all my concerns at check in. Great guy! My car was ready before I knew it. As I checked out I got an alert of the mechanic’s recommendations. Pretty cool feature. Frien check in. Great guy! My car was ready before I knew it. As I checked out I got an alert of the mechanic’s recommendations. Pretty cool feature. Friendly staff walking around as well. More

Our salesman's name was Robert Alcala. He was wonderful. Answered all our questions and was very knowledgeable about the car we bought. He was friendly and not pushy. It was the best exper He was wonderful. Answered all our questions and was very knowledgeable about the car we bought. He was friendly and not pushy. It was the best experience we've ever had buying a car. More

Great experience and professionalism provided by everyone there. Thank you Rickie Ragsdale for all of your help and for having the knowledge of the vehicle I purchased. there. Thank you Rickie Ragsdale for all of your help and for having the knowledge of the vehicle I purchased. More

The staff was very friendly staff. From Lorenzo in the service department to the shuttle driver From Lorenzo in the service department to the shuttle driver More