AutoNation Chevrolet Valencia

I brought my 1500 Silverado in due to a loud sound that would occur when driving only in certain windy conditions, so it was very hard to duplicate. I presented video to the service member that was assisti would occur when driving only in certain windy conditions, so it was very hard to duplicate. I presented video to the service member that was assisting me, but the tech could not duplicate the issue, so I wad pretty much out of luck. I couldn’t believe I was going to be stuck with this problem having a truck still under warranty with only 14,000 miles on it. I spoke with the service manager, Rick Clark, and showed him the video. He knew exactly what the problem was and coordinated with his techs to resolve the issue. Rick Clark exemplified true customer service, and went out of his way to make sure the problem was resolved. This situation went from me writing/filing complaints about Chevy, to me being a happy satisfied customer and writing this review. Thanks Rick!! More

Worst experience ever,service department was horrible and full of lies.My car sat in parking lot for a month and when trying to get in contact with service the manager that was also challenging,just sent to full of lies.My car sat in parking lot for a month and when trying to get in contact with service the manager that was also challenging,just sent to voicemail. More

Your service advisor Steve Johnson was very helpful. He helped me even though he is not the assigned advisor for me because the other advisor was very busy at that time. He was very professional and cou He helped me even though he is not the assigned advisor for me because the other advisor was very busy at that time. He was very professional and courteus.He sent me a voicemail that the parts needed is not available and will call when it will be ready. More

When I got there Stephen took care of me very nice person was really helpful even after when my car was ready explain to me everything that they did which I really liked. This is the second time I go person was really helpful even after when my car was ready explain to me everything that they did which I really liked. This is the second time I go to him and he is really really good at what he does. I wish there was more people like him out there. More

The manager was great. service exalant .both werr clear on what was needed . All work was don to perfection. service exalant .both werr clear on what was needed . All work was don to perfection. More

Steven J (service dept) greatly helps me stay on track with required maintenance, as well as recommend services to keep my truck running smooth. Been going to Steve and filling his advice for a couple yea with required maintenance, as well as recommend services to keep my truck running smooth. Been going to Steve and filling his advice for a couple years and so far I have not found myself on the side of the 14/5/405. More

Jerry, the service advisor was very helpful during the service of the engine for a valve lifter problem. It took a while to get the parts and ok to do the work under an extended warranty. But Jerry worked service of the engine for a valve lifter problem. It took a while to get the parts and ok to do the work under an extended warranty. But Jerry worked through it and the car is running excellent. More

My service advisor, Jerry, is the best. He actually went back to the mechanics to make sure what they the work they were recommending was needed. He always takes care of his clients. He actually went back to the mechanics to make sure what they the work they were recommending was needed. He always takes care of his clients. More

The service department has always helped me out when I most needed it. Including getting me in for service before I had to take a long trip. I appreciate the way things were handled. most needed it. Including getting me in for service before I had to take a long trip. I appreciate the way things were handled. More

I brought in my 2020 BOLT EV for the recalled battery replacement as well as service. When I made an appointment, I was told it would take all day. I planned my day to be in the area for a day, but when replacement as well as service. When I made an appointment, I was told it would take all day. I planned my day to be in the area for a day, but when I got there, I was told it would take 1.5 to 2 days to complete the job. Also, when the service person called to let me know the car was ready for pick-up, I asked if the battery was fully charged so I can plan ahead in case I need to make a stop to charge (as I am 1-hour away from home on an uphill road). He didn't know and he didn't call me back though he said he would check and get back to me. (The battery was fully charged, though) More