AutoNation Chevrolet Spokane Valley

I would never recommend this dealership for service. Took my car in because the stability track system light has been on for quite some time and the front end makes a lot of noise. $100 later they told m Took my car in because the stability track system light has been on for quite some time and the front end makes a lot of noise. $100 later they told me thing is wrong with my car. I am no expert but I know that something is wrong with my car. What a waste of time and money! More

Poor customers service These are the worse sales people to deal with. They make promises, with no follow through. Once they have you money you are forgotten. Never get a car These are the worse sales people to deal with. They make promises, with no follow through. Once they have you money you are forgotten. Never get a car from here. More

real bad we bought a 2004 buick less then a year ago bought a warrenty same time now the transmission is going out and the warrenty you can wipe your butt with we bought a 2004 buick less then a year ago bought a warrenty same time now the transmission is going out and the warrenty you can wipe your butt with that the people at service desk treat you like crap I don't know what to do we bought it through Toyota side please please please don't buy a car from these crooks I'm done dealing with them turning it over to my attorney and bbb if I could give them minus stars I would thanks tom french More

The worst service center I have had dealings with. I have been in two times regarding a 2008 Yukon XL I purchased from automation. First time was for a key and remote entry promised at time of sale. Th I have been in two times regarding a 2008 Yukon XL I purchased from automation. First time was for a key and remote entry promised at time of sale. They wanted to charge me $350.00.... The second was three warranty issues on a warranty package I purchased for about $2,000.00. Now they want to charge me $110.00 for each item for diagnostic time plus my $100.00 deductible which I am aware of. It must take them a long time to plug the machine in. What a scam rip off. I will never set foot on any of there lots for sales or service again. Thanks autonation Chevrolet for for the terrible customer service I'll be sure to let everyone I know about it. More

"Above and beyond" I had a fantastic experience with Chevrolet Auto Nation. Bill Noble, Cory, and Suzie are the very best. Bill worked with me to ensure that I got a c I had a fantastic experience with Chevrolet Auto Nation. Bill Noble, Cory, and Suzie are the very best. Bill worked with me to ensure that I got a car that was right for me and my family. There was no pressure or trying to "upsell" what I couldn't afford. Every employee that I came into contact with was friendly, personable, and knowledgeable. I would, and will, definitely do business with them again! More

I went in with a problem, and came out with a solution. Cory was great. He asked what I was looking for, asked what features I needed and he found several cars for me to test drive. He was patient, knowle Cory was great. He asked what I was looking for, asked what features I needed and he found several cars for me to test drive. He was patient, knowledgeable, and thorough in presenting all the information I needed to make a decision. I found a car that I loved and the whole staff went above and beyond to make sure the whole process went smoothly. I went back one week later to get help with some of the technology that I was having trouble with and found out that a part in the navigation system was not working properly. Corey went with me to the service dept. and made sure they knew the problem with the car. A service appointment was made and my new car will be fixed soon. I really appreciate the professionalism displayed by all the employees. More

"SERVICE STABILITRAC& TRACTION CONTROL" SERVICE DEPT Alex, refunded me for the new parts they thought was a computer mfg module and Alex, was super on coming up with a new fix, fingers crossed and hope i Alex, refunded me for the new parts they thought was a computer mfg module and Alex, was super on coming up with a new fix, fingers crossed and hope it will fix for good. Alex, treated me & my wife with total honesty and was very helpful in trying all kinds of fixes. They ended up reprogramming the computer to delete the flex fuel out of computer. I sure appreciate all what they did and will continue to use them in the future. Thanks again, Alex and Service Department & Technicians. Okay, I wrote this email to GM after they confirmed I actually spent ove r$12,000. SERVICE STABILITRAC & SERVICE TRACTION CONTROL LIGHTS ON TAKING DEALERSHIPS EVERY 4 WEEKS TO REBOOT OR RESET COMPUTER, 4 DEALERSHIPS DO NOT WHAT THE PROBLEM REPLACEMENT . Finally, Autonation fixed my Service Stabilitrac & Traction Control. Camp Chevrolet replaced TRANSMISSION,BCM,HUBS,BATTERY, SENSORS, GAS SAYS ETHANOL OVER 40%, BUT FILL UP AT NON ETHANOL GAS STATIONS? ETC. AFTER $12,000 SPENT - STILL SERVICE STABILITRAC & TRACTION CONTROL LIGHTS COMES 2007 GMC YUKON SLT. Finally, Autonation fixed it, thanks again, Alex and Service Department & Technicians. Dealerships I tried Fixed-AUTONATION - SPOKANE VALLEY, WA Not Fixed-CAMP CHEVY-SPOKANE, WA Not Fixed-LIBERTY LAKE, WA Not Fixed-DAVE SMITH, KELLOGG, ID ************ More

Service on PT Cruiser We had great experiences with AutoNation. We have leased and are very satisfied and when our daughter bought a used car from them and needed some re We had great experiences with AutoNation. We have leased and are very satisfied and when our daughter bought a used car from them and needed some repairs, Sam could not have been more helpful. He was on top of the service of her vehicle and we are pleased. More

Beat Camp and worked out well Visited Camp Chevy and after several hours visiting in the am returning in evening they wouldn't budge on a price. They finally agreed to a few hundre Visited Camp Chevy and after several hours visiting in the am returning in evening they wouldn't budge on a price. They finally agreed to a few hundred off the deal. After a final test drive I went in to finish only to be told they couldn't do it. Then they tried to get me to split it with them and take a hundred off. I finally left with no car. Next day on a Sunday I went to Appleway. In 30 minutes they found me a car and beat Camps price easily. Eric was fun and easy to work with and unlike Camp where you never see the (boss in the back room) Mike(sales manager for that day) came out and greeted me when I arrived in the sales room with Eric. They let me drive a cruze home to show my wife the color as it was not the same as the one we were looking at at Camp. She liked it and we closed the deal. A few days later the car arrived and we are very happy with it. We ran in to some problems with closing the deal but the mistake was resolved in a more then fair way by the Appleway General Manager he went above and beyond. I will go back again in the future to get a car and recommend people to look up Eric... he is easy going and no pressure just the way a car buying experience should be. Thanks Appleway Chevy.... Tom More

I am not one to ever write reviews EVER... but after the service I received from this place over the last couple weeks absolutely blew my mind and I really felt like I needed to share my experience with oth service I received from this place over the last couple weeks absolutely blew my mind and I really felt like I needed to share my experience with others. I have a 2011 chevy cruse all of a sudden it was not starting and saying service theft. long story short I could not get my car to start and had to have it towed. On star sent out road side assistance and they towed my car down to auto nation. They received my car on Thursaday Feb 27th. and I did not get it back till march. 11th!!!! I have never received such bad customer service in my life! Come to find out my car needed a new key so that it would start.. When I first ordered the key the guys told me that they did not know if getting a key was what they needed to try first. I got told different thing by different people the whole time my car was there. One guy told me that I had to b buy 2 keys and that it would take about 4 days to get there... I did not have the money to replace 2 keys so I was talking to someone else and he told me I only HAD to get one key and that it could be next day shipped. This is what I was told on friday an was told my car would be done no later than tuesday. Well sometime over the weekend my car got hit while it was there...I am a VERY easy going person yes I was still upset about my car being hit but did not make a huge deal out of it. I never received a call over the weekend to let me know my car got hit... I called monday to make sure my key had been ordered and again no one informed me of my car being hit at this time either, they had just said they were still waiting for the key and the car would be done wednesday. So... wednesday I called and no one is really telling me anything besides they know that they were waiting for the key but she wasn't sure if the key had came in and she would have my service tech would call me back.. after a couple hours of not hearing anything i called back and they got the manager on the phone and that is when he said your key came in and the car is started and running fine but over the weekend your car got hit and it is having to go to the shop to have its bumper and trunk replaced. I got upset and he said "we are fixing it, you can drop it back off to get fixed at a more convienient time" .... like really?? its never gonna be convenient! so I continued to wait for my car they had said it will be ready tuesday... I went in there to pick up my car and they said the total was $389.00 for a key.. not to mention I don't feel like I should have had to pay anything!!! they wrecked my car I had to go without a car for days... and because of something they did!! and to top it all off I went outside to look over that car and there is a 6inch. deep scratch in the trunk and I said WHAT IS THAT? and he said "THAT MUST OF ALREADY BEEN THERE" WHAT????? how do u figure when u just had told me u had to replace the bumper and the trunk??? sorry for the long story but I felt that needed to be shared!!! thanks!!! A VERY UNSATISFIED CUSTOMER!!!!!!! and they will know who I am!!!!!! More