AutoNation Chevrolet Spokane Valley

Our service representative was very friendly and helpful. However, the customer service phone individual was the most rude and obnoxious person I’ve ever spoken too. She tried to refuse services that were c However, the customer service phone individual was the most rude and obnoxious person I’ve ever spoken too. She tried to refuse services that were covered by warranty and through company policy. Then refused to transfer the call to a manager. If we didn’t have to use the service to keep our warranty our vehicle would have went elsewhere. I will not purchase my next vehicle from here. Customer service and maintenance has been a nightmare More

I had to wait 2 hours for a oil change lube filter and tire rotation. This should not take that long. Was this because of short maintenance staff? tire rotation. This should not take that long. Was this because of short maintenance staff? More

After the second of two key fobs for our 2014 Malibu (an excellent car) broke, we had no choice but order a replacement. The fob cost us $103. I had to set an appointment to have it programmed. Cost: $193, excellent car) broke, we had no choice but order a replacement. The fob cost us $103. I had to set an appointment to have it programmed. Cost: $193, for a total of $296. I waited in the waiting area for 90 minutes for them to “program” the fob. Apparently, pushing a button on the computer is a LOT more work than I knew. So, while the Malibu is an excellent car, the fob was outrageously expensive and the service was poor. More

I bought my Chevy Trax 3 years ago and the salesman were fantastic. I’ve brought my vehicle in for every oil change and check up never a problem. 3 months ago noticed an issue driving on the freeway made an fantastic. I’ve brought my vehicle in for every oil change and check up never a problem. 3 months ago noticed an issue driving on the freeway made an appointment, came to appointment only to be rescheduled. Went to rescheduled appointment told them how and when the car acted funny cause I’m main roads was fine, basically was told nothing was wrong. Drove on freeway to Cheney and was almost run over by two big rigs cause car had no power. Got ahold of my service provider right away and got my car in, only to find out it needed extensive work. Was frustrated to learn that even though a few months prior I told them it only did it on the freeway that they did not test drive it on the freeway cause “it takes to long, and they have their own route” So needless to say this time they actually did and ended up with my car for 32 days. Yes they paid for a rental for me which I appreciated but communication is so hard for the service center. They don’t call you for updates and when you call they don’t call back. My service advisor called me after 6 on a Friday and told me I can pick up my car in the morning, when I got there the service advisor that was working was rude because he didn’t know anything about it, like it was my fault. Got my car home didn’t drive it u til that Tuesday only to notice a leak, my service advisor had already advised me he was going to be out for two weeks and gave me his manager’s number if I had any issues. I called three days in a row and never got a call back. I ended up taking it somewhere else to check the leak. Again the service department needs to do better. Communication is a problem and the one service advisor is rude. And as a manager how do you not return calls from a concerned customer. Due to the issues I’ve had with the service center I’m not sure I will ever buy from them again. You don’t pay for an extended warranty just to pay out of pocket to have it looked at somewhere else. But I needed to make sure my one and only car was ok to drive with the leak and since the manager could not take 5 minutes out of his day to return my call I went elsewhere, even thought auto nation did the work. I’m so angry and frustrated with the service department and their unprofessional response to their customers. More

The car is great and is just as represented. Gary Jones in particular was great to deal with! Gary Jones in particular was great to deal with! More

Person I dealt with so very considerate and helpful! The 4year old truck I bought there had an issue that was fixed promptly. I will definitely buy my next truck here. Randy Wahl The 4year old truck I bought there had an issue that was fixed promptly. I will definitely buy my next truck here. Randy Wahl More

I bought this truck from AutoNariion six years ago. They are courteous nice people and the rig comes out cleaner than it went in. They are courteous nice people and the rig comes out cleaner than it went in. More

When we arrived to the dealership Jess was already right by the door ready to assist us! She was very helpful and answered all questions we had. I was happy there was also snacks to grab from for my little by the door ready to assist us! She was very helpful and answered all questions we had. I was happy there was also snacks to grab from for my little kids! We drove about 2 1/2 hours to this dealership so I’m glad she helped us quickly! We left driving a new car! Thanks jess! More

Great service and the 10 point inspection was very helpful as we discovered an issue I didn't know about. helpful as we discovered an issue I didn't know about. More

The whole buying process was so easy. I had used the Chevy website to “build” a car and autonation had the exact same car coming in a week or two. I went in to meet with Michael and Bill I had used the Chevy website to “build” a car and autonation had the exact same car coming in a week or two. I went in to meet with Michael and Bill and they explained the buying process and what I could expect! Two weeks later, the car was delivered and we got to go pick it up! There were no problems and everyone was super nice! Definitely would recommend Michael and autonation to anyone!! I’m so pleased with my new equinox! More